I took my shitsu in for grooming. They kept her all day. When I finally went in to pick her up, the last person there told me that about 4pm they discovered that they still had my dog and that her groomer was in the hospital.
They did not call me that my groomer was not there--they kept her in the warming cages all day. They said that they were going to call me but decided that they could hurry up and trim her. If they would have called me and told me that my groomer was not there, I would have picked her up and groomed her myself.
I picked her up--she could not walk---she was so hot and could not breathe thru her pushed in little nose. Her bottom was all bruised which is very suspicious. I don't know whether they dropped her or what happened. I took her to my vet--she had run a panel on her before the grooming and she was healthy then.
She told me to take her to the ER Vet Hospital in Cedar Rapids. They tried everything to help her. She was there 7 days.
The heat, whatever had happened to her bottom, and the fact that she was there all day in the heating cages caused her immune system to go against itself. I cry when I think how hot she had gotten and no one there to help her.
My little dog was 5 yrs old. She was the happiest dog and all the kids loved her. She never barked--my vet said it was because she never had to.
I had about $3000 worth of bills. I live on a fixed income. I never even heard an apology. I feel that they owe me my vet bills, the cost of another tsi shu and my pain and suffering. I will never go in that store again.