I took my dog to the PetCo grooming salon to be groomed. She was supposed to have a bath, her glands emptied, her toe nails done, and her teeth cleaned. I am disabled, and have difficulty standing and walking, let alone stooping over a dog in a tub, or I would bathe her myself. They did not groom the dog, except for cutting her toe nails at my insistence.
They claimed that they could not groom the dog because her skin was too irritated. I told them when I first brought the dog in that she had a hot spot on her flank- they could have examined her while I was still there and made that decision. Plus, her skin was irritated because she NEEDED a bath- this breed of dog has an allergy to their own saliva. Instead, they waited until I had left the store to get coffee.
Here's the punchline- I asked them about cleaning the dog's teeth. They told me that "All we do is rub toothpaste on the dog's teeth, we don't really clean them."! So, by their own admission, they are charging the public for a service that they don't provide. I could rub toothpaste on my dog's teeth myself.
Then I asked them to at least cut the dog's nails. They took the dog back, printed up a bill for $10 (with my name spelled wrong), handed it to me, and said "Here, go to the register and pay this, and then you can have your dog." So, they were going to hold my dog hostage over $10. How petty! I was livid.
After reading some of the horror stories reported here, it is probably a good thing that I DIDN'T have the dog groomed there, as dogs have died. Fortunately, I found out that my best friend used to work as a pet groomer, and for 1/3 of the price Petco would have charged me, she will come and bathe my dog, do her glands, and we will help heal her skin. NO WAY will I even darken the door of that PETCO in Sebring, FL ever again!