I saw a $108 debit on my bank statement from Petco that I did not charge. I called the number provided on my bank statement to contact Petco to find out what the charge was for and where the order was sent.
My call to Customer Service went to the Philippines where the customer service representative advised me that she could not help me without an order number. I explained that I did not have an order number, because I did not place the order; I believe someone used my credit card to fraudulently place an order. She again said she could not help me without an order number.
I asked to speak to her supervisor and went through the same nonsense until she finally told me that she can check with another department and would call me back in 2 hours. Two hours came and went several times and I never heard back.
So, I called again and went through the same conversation with another lady that barely spoke understandable English. She told me that she cannot pull up my order without an order number. Repeat step one again and still...no call back from anyone.
My bank is taking care of researching this problem so I'm sure it will ultimately be resolved by them. However, if a company charges my credit card, they should be able to tell me what it's for. If this were a situation where I really did need to rely on the Customer Service department of Petco as the only means of resolution, I would be in deep trouble because they do not assist customers and there is no way to contact anyone who will help!