- Report: #942712
Report - Rebuttal - Arbitrate
Complaint Review: Petco
PetcoInternet United States of America
Petco www.petco.com Cannot Manage System - Consistently Sends Order to Wrong Address Internet
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I left my bird 400 miles north of where I live with my best friend as where I moved to I could not properly house my bird. I send food/supplies for her care to his address and pay via a web service (ex: Paypal). I buy cat food for myself and it is sent to my home address, which is the same as the billing address.
The first time I had this problem was shortly after I moved and had to add a second address. I ordered cat food for myself and it went to my friends address. The order previous was bird food sent to his address. The problem was straightened out within a couple of weeks. The second time this happened, it took 4 or 5 different attempts, countless emails and phone calls of long duration to finally get my order. In addition, I had to buy a smaller bag from the local Petco at a price that was almost the same as the larger bag I was buying online. The stores where I live do not carry the food I buy in a larger size. Now this is the third time and again, after I can swear to God that I verified the shipping address 3 times, the order went to the wrong address. They want me to wait for a return, refund and then I can rebuy or I can give them another $132.00 and hope they can get it straight.
During the time I talked with Petco customer service, including their Supervisors, I have now had four employees, including Supervisors all but say I was unable to correctly use the internet and not taking responsibility. They attempted to say had I called, this would not have happened however, with the second order I did call and it took almost two months before the order was sent correctly (they had to send 3 more times after customer service and their Supervisor, who per the employee's comments would have been able to correctly process the order since I was not able to do so, got involved.
Tonight after speaking with a Supervisor, I had enough and told them that this was unacceptable and if they did not make this right I would file a dispute with my payment provider and contact consumer affair groups on radio, TV and internet, which is why I'm here.
I intend to send a copy of this to Petco in hopes that this will force them to make good on the order. In the meantime, I am withdrawing my account with them and will do my best to warn others of their incompetence.
This report was posted on Ripoff Report on 09/17/2012 09:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Petco/internet/Petco-wwwpetcocom-Cannot-Manage-System-Consistently-Sends-Order-to-Wrong-Address-Inter-942712. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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