• Report: #303773

Complaint Review: Peter Belisi, Belisi Fashions

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  • Submitted: Sun, January 27, 2008
  • Updated: Fri, July 01, 2011

  • Reported By:San Marcos California
Peter Belisi, Belisi Fashions
Jupiter, Florida United States of America

Peter Belisi, Belisi Fashions Without authorization or solicitation, this company sends out "ties" and charges creditcards. Jupiter Florida

*Consumer Comment: Your not the only one

*Consumer Comment: Your not the only one

*Consumer Comment: peter why lie?

*REBUTTAL Owner of company: We are an honest company.

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I have never authorized or solicited this company. I read the owners response in the RipOff Report, but did not see him offering anyone's money back. So, at the end of his "explanation" email he kept everyone in ripoff status. I reported his company to FBI internet crime status. He can "explain" it to them. Their website for filing a complaint is:

http://www.ic3.gov/

Internet Crime Complaint Center

Michelle San Marcos, California
U.S.A.

This report was posted on Ripoff Report on 01/27/2008 11:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Peter-Belisi-Belisi-Fashions/Jupiter-Florida/Peter-Belisi-Belisi-Fashions-Without-authorization-or-solicitation-this-company-sends-ou-303773. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Your not the only one

AUTHOR: Joe - (United States of America)

I have been dealing with a cancelled situation and orders being sent and billed to a debit card even after the account was closed. It is July 1st and I have been dealing with this since Feb 23rd.

I was going to google the Jupiter BBB to see if anyone else had trouble with Belisi.com. I googled Belisi Corporate Office to see if I could bring up a phone number and low and beholded what came up was numerous complaints against this company. The previous post saved me the time looking up the stats at the BBB and they were not pretty.

Belisi is anything but customer oriented. The cancellation policy is absurd and geared toward making it very difficult for the customer. Contrary to what Peter Belisi wrote in his rebutal they, customer service, are not helpful in resolving your issues. They just keep repeating there policy which is border line legit. The best tactic they have for dealing with your issues is to hang up on you. Today I called them continuous for two hours trying to get this resolved, it wasn't pretty all the time either. They have never once honored statements they make about calling back or sending e-mails. Four times They said they would call back and never once did they honor that. I even asked for time frames and they still didn't honor giving me a return call.  I stopped for awhile in my pursuit today and thought about how do I take a different approach and then called them back about a time frame and the shipment of product. It just didn't add up. As soon as I called them on it I was abruptly hung up on, not even their customary "can I help you with anything else and have a great day ending line". Just abruptly hung up. I called back again asking for answer to my question and when I stated it again, silence and the hang up. From then on when I tried calling the 800# I just get a busy signal. I'm assuming they put some type of block on my line if that is possible.

I have done many transactions over the internet but this will be the first that was not good.  I heard a man once say... " In the past we had the BBB to send our complaints too, today we have the internet."  Things speed around faster then you can blink your eye. You'd better
treat people well, real well.  Stay far, far away from Belisi.com. The products are not quality, the customer service is just a decoy for management not to help the customer. Read about the skin products, crazy!    I will pursue this further.    Thanks for ripoff report.
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#2 Consumer Comment

Your not the only one

AUTHOR: Joe - (United States of America)

I have been dealing with a cancelled situation and orders being sent and billed to a debit card even after the account was closed. It is July 1st and I have been dealing with this since Feb 23rd.

I was going to google the Jupiter BBB to see if anyone else had trouble with Belisi.com. I googled Belisi Corporate Office to see if I could bring up a phone number and low and beholded what came up was numerous complaints against this company. The previous post saved me the time looking up the stats at the BBB and they were not pretty.

Belisi is anything but customer oriented. The cancellation policy is absurd and geared toward making it very difficult for the customer. Contrary to what Peter Belisi wrote in his rebutal they, customer service, are not helpful in resolving your issues. They just keep repeating there policy which is border line legit. The best tactic they have for dealing with your issues is to hang up on you. Today I called them continuous for two hours, it wasn't pretty all the time either. They have never once honored statements they make about calling back. Four times They said they would call back and never once did they honor that. I even asked for time frames and they still didn't honor giving me a return call.  I stopped for awhile in my pursuit today and thought about how do I take a different approach and then called them back about a time frame and the shipment of product. It just didn't add up. As soon as I called them on it I was abruptly hung up on, not even their customary "can I help you with anything else and have a great day ending line". Just abruptly hung up. I called back again asking for answer to my question and when I stated it they again just hung up. From then on my phone was blocked and I just get a busy signal when I try calling the 800#.

I have done many transactions over the internet but this will be the first that was not good.  I heard a man once say... " In the past we had the BBB to send our complaints too, today we have the internet."  Things speed around faster then you can blink your eye. You'd better
treat people well, real well.  Stay far, far away from Belisi.com. The products are not quality, the customer service is just a decoy for management not to help the customer. Read about the skin products, crazy! I will pursue this further.    Thanks for ripoff report.
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#3 Consumer Comment

peter why lie?

AUTHOR: THRISTE - (United States of America)

why do you and your manager lie first she says call customer service and ask for her but yet  customer service says she does not talk to customers. and then you and i quote " We issue refunds quickly and go outside of our stated policies to make
customers happy. If this customer call our customer service department at 1-800-434-1962, we would be happy to give his money back if he doesn't like our products " but yet your customer service states other wise  you have to down load a form fill it out and send it back to cancel orders  it sounds like you have a silver tongue for scamming people and as for the statement you made  and i quote " We are in good standing with the Better Business Bureau. " according to bbb and i quote " This Business is not BBB AccreditedBelisi Fashions, Inc. Additional LocationsPhone: (800) 434-1962Fax: (561) 748-65971700 Park Lane South, #8, Jupiter, FL 33458http://www.belisi.com  

Customer Complaints Summary138 complaints closed with BBB in last 3 years | 55 closed in last 12 monthsComplaint TypeTotal
Closed ComplaintsAdvertising / Sales Issues83Billing / Collection Issues22Delivery Issues10Problems with Product / Service23Guarantee / Warranty Issues0Total Closed Complaints 138 "why so many complaints?

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#4 REBUTTAL Owner of company

We are an honest company.

AUTHOR: Peter - (U.S.A.)

I'm proud of our Company and our employees. I'm sorry this "customer" isn't happy. The reason I put "customer" in quotes is because I've searched our database and I cannot find her. I suspect this report came from someone with an agenda.



That said, I would like to set the record straight on a few things:



We are an honest family run business.



Evidence: As a private company, we do not disclose the size of our customer base, but I will say that fewer than 1 in 5000 of our customers have chosen to post negative comments in this forum. That means 99.9% have not chosen to post negative comments.



We are in good standing with the Better Business Bureau.



We issue refunds quickly and go outside of our stated policies to make customers happy. If this customer call our customer service department at 1-800-434-1962, we would be happy to give her money back if she doesn't like our products.



We give a significant amount of money to charity.



Our phone number is printed at the bottom of every page of our website. It is 1-800-434-1962. If you happen not to see it at the bottom, the word 'help' is at the top of every page. If you click help you will go to this page: belisi.com/customerService.aspx and you will see the phone number again.



We don't use an automated voice attendant to answer our phone. We don't farm out our customer service overseas. There is no menu. If you call us during business hours, and someone is available, we will answer your call immediately without any hold time or menus to figure out. I invite anyone to try it out. If you call outside of our business hours, or you get our voicemail for any reason, we will call you back the next business day, at the latest, usually the same day.



If you'd rather use email, our email form is easy to find and you don't have to fill out a bunch of hard to find information. You will get a personal response by the next business day at the latest, usually the same day.



Furthermore, the VAST majority of Internet companies will not allow you to respond to email messages generated from their servers. For example, the email telling you that your order has been shipped. Try is sometime - more often than not your message will bounce, forcing you to go to their website and search for ways to contact them. We, however do allow you to respond to an email we send as a convenient service to our customers.



Bottom line - we make it very easy to contact us. Our 800 number is found on our packing slips and all pages of our website. There is no phone menu and no hold time, you will get right through to a person. If no one is available, leave a message and we will call you right back. If you'd rather use email, we make that easy too and go well beyond what other companies do. I challenge anyone to compare our policies to other companies and see who is easier to deal with.



We, like all companies, have stated policies, but unlike a lot of companies, we give our customer service representatives a mandate to make the customer happy. If the customer isn't happy with the policy, within reason, we make an exception so that the customer will be happy.



We provide a great health plan, through Blue Cross and 401(k) for our employees and we pay a fair wage at all levels of our company.



I am saddened that someone would attack me personally. I have worked very hard to build this business to support my family and the families of our employees. We started it with no financing - a small savings only. I'm proud of our company, especially our employees. We are still a small family run business and Lord willing, we'll grow through the years. It's particularly hurtful that comments like these have driven rip off report listings to the first page of google for brand name searches of our company. In spite of the fact that 99.9% of our customers have not felt the need to post negative comments here, the listings create a negative perception, because let's face it - most people don't take the time to investigate whether there's merit to these reports. Most people will probably never see this response. Comments like these are very hurtful and do not help consumers as should be the intention of this forum.



~Peter



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