- Report: #765091
Report - Rebuttal - Arbitrate
Complaint Review: Petfirst Healthcare
Petfirst HealthcareInternet United States of America
Petfirst Healthcare Multiple refusals and extensive red tape, Internet
*Consumer Comment: Not upfront with policy
*UPDATE Employee: PetFirst Response
*Consumer Comment: Wouldn't it be better
The forms have to be filled out correctly with a stamp and signature of the vet plus the stamp of the clinic. This in itself is a real pain as you have to remember to bring the claim for with you. If you forget a claim form, you have to contact the vet and beg them to fill out one for you, something which they don't do correctly most of the time.
Once I get the claim in, it is usually denied, and I then have to contact the clinic and have them send the dogs complete medical records. I submitted one for Lyme Disease treatment and was told that Lyme disease is preventable and so it wasn't covered.
I urge owners to avoid Petfirst and find another pet health insurance that is a reputable company.
This report was posted on Ripoff Report on 08/14/2011 03:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Petfirst-Healthcare/internet/Petfirst-Healthcare-Multiple-refusals-and-extensive-red-tape-Internet-765091. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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