- Report: #921087
Complaint Review: Petit Tresor
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| Petit Tresor 501 N Robertson Blvd.
West Hollywood, California United States of America |
|
Petit Tresor FRAUD! DISHONEST! SHADY! West Hollywood, California
*REBUTTAL Owner of company: Response
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Cut a long story short, I bought a stuffed animal that was to be shipped in two weeks. The stuffed animal costs $1500 dollars and was NEVER notified that it was a special order of any kind. They had one in stock at the store. Nor was I notified that they have a no return policy. Not to mention, I have since found the same EXACT animal online for $200 dollars. Regardless, I wasn't returning the order. Was trying to cancel before it arrived. I called two days later, asked that the order please be cancelled, and offered to pay any shipping costs and/or any restocking fee incurred by them as a result of the inconvenience. What ensued was the owner of the store hurling insults at me over the phone. While raising her in a threatening manner, she accused me of not understanding the English language and that if I wanted to "bargain shop", I should have gone to Toys R Us. I politely told her that there is no need to act that way; that I wouldn't stoop to her level and for her to have a nice day. Needless to say, if you are reading this, please don't give them your business.
This report was posted on Ripoff Report on 08/01/2012 04:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Petit-Tresor/West-Hollywood-California-90048/Petit-Tresor-FRAUD-DISHONEST-SHADY-West-Hollywood-California-921087. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Response
AUTHOR: customerservicePT - (United States of America)
SUBMITTED: Thursday, August 02, 2012
I am one of the owners of Petit Tresor and this supposed exchange was with me. My memory is somewhat different however.
The "stuffed animal" in question is not a teddy bear...it is a 96 life-sized giraffe that can only be shipped via a freight forwarder. Obviously, we cannot stock such items in our small boutique. The one the customer misleadingly portrays as being in stock is our floor sample. It is not for sale and is in our window display or the customer would not have left without it. He in fact confirms he was given a lead time of two weeks and was obviously aware of shipping costs (which we did not even charge him). He took about twenty minutes to make his decision because, understandably, this is a large transaction. We placed the order immediately so we could make sure to have the giraffe delivered before its intended due date. The customer called three days later and wanted to cancel his order. I surmise he had buyers remorse. Even though it is against our store policy to refund or exchange any custom orders, I did attempt to call the manufacturer and cancel. They said they could not. I then offered to give the customer a gift certificate as a courtesy or store credit towards any of the hundreds of items we offer. The
customer refused and started yelling on the telephone in what I perceive to be a very sexist manner. I reminded him that he signed the receipt which clearly states our no-refund policy. He then yelled back and stated that we are in America where a signature is not all that matters (unclear as to what that means). At the end he just hung up the telephone. If this customer supposedly found the giraffe at $200 I would love to see where. I challenge him to prove it.
We are a small boutique on Robertson blvd. and go out of our way to serve our customers. There are some things that can be done in a large corporation which can not be done in a small shop and most people understand this when they come in or order from us. I went out of my way to try to accommodate this customer.
The "stuffed animal" in question is not a teddy bear...it is a 96 life-sized giraffe that can only be shipped via a freight forwarder. Obviously, we cannot stock such items in our small boutique. The one the customer misleadingly portrays as being in stock is our floor sample. It is not for sale and is in our window display or the customer would not have left without it. He in fact confirms he was given a lead time of two weeks and was obviously aware of shipping costs (which we did not even charge him). He took about twenty minutes to make his decision because, understandably, this is a large transaction. We placed the order immediately so we could make sure to have the giraffe delivered before its intended due date. The customer called three days later and wanted to cancel his order. I surmise he had buyers remorse. Even though it is against our store policy to refund or exchange any custom orders, I did attempt to call the manufacturer and cancel. They said they could not. I then offered to give the customer a gift certificate as a courtesy or store credit towards any of the hundreds of items we offer. The
customer refused and started yelling on the telephone in what I perceive to be a very sexist manner. I reminded him that he signed the receipt which clearly states our no-refund policy. He then yelled back and stated that we are in America where a signature is not all that matters (unclear as to what that means). At the end he just hung up the telephone. If this customer supposedly found the giraffe at $200 I would love to see where. I challenge him to prove it.
We are a small boutique on Robertson blvd. and go out of our way to serve our customers. There are some things that can be done in a large corporation which can not be done in a small shop and most people understand this when they come in or order from us. I went out of my way to try to accommodate this customer.
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