- Report: #264287
Report - Rebuttal - Arbitrate
Complaint Review: Petland Of Palm Beach
Petland Of Palm Beach3914 Northlake Blvd. Palm Beach Gardens, Florida U.S.A.
Petland Of Palm Beach My dog underwent surgery unnecessarily because Petland did not disclose he was already neutered. Palm Beach Gardens Florida
*UPDATE Employee: You need to speak with your vet and do research
*UPDATE Employee: mistakes
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At that point, I was told that he needed neutering since the testicles may be in the abdomen area. Therefore, I made a neutering appointment on 7/27/07 with Dr. Stefan Zuercher. The day of surgery, I was contacted by Dr. Zuercher. He was calling to make sure the dog wasn't already neutered. I assured him the health certificate did not state he was neutered. I had even double checked with Petland via phone. They also confirmed this information.
Therefore, he proceeded with the surgery and found that he was neutered. I explained the situation to Petland and Christina (manager) said that she would contact Simon Rozenburg (president/owner). Mr. Rozenburg was supposed to get in touch with me the following day, but never did. I contacted the store yet again and every time I have contacted them, I am given another excuse as to why Mr. Rozenburg can not come to the phone.
As of 7/30/07, I was contacted by Christina. Apparently, the breeder was contacted and they are waiting for a response. If the breeder does not contact them, Petland has already made it very clear that they are not responsible for what happened since the one year warranty has expired and the breeder never provided them with the neuter certificate. However, the one year warranty is for genetic defects. It does not apply to my situation.
Boynton Beach, Florida
This report was posted on Ripoff Report on 07/30/2007 09:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Petland-Of-Palm-Beach/Palm-Beach-Gardens-Florida-33403/Petland-Of-Palm-Beach-My-dog-underwent-surgery-unnecessarily-because-Petland-did-not-discl-264287. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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