• Report: #1086913

Complaint Review: Pets Are Inn

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  • Submitted: Tue, September 24, 2013
  • Updated: Tue, September 24, 2013

  • Reported By: ericy — Honolulu Hawaii
Pets Are Inn
Nationwide USA

Pets Are Inn - Babs Poei, James Platt, Ann Platt Animal Abused/Dies and Company falsifies reports to evade resposnsibility Nationwide

*REBUTTAL Owner of company: Report # 1086913

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The attached photographs are pictures of my dog after it was put in the care of Pets are Inn for a period of 5 weeks.  The dog contracted a blood infection from the injuries and later died due to the infection. 


I had used Pets Are Inn services for the past 4 months for 2-3 day periods before this incident without any problems.   However, it was found that the subcontractor that was usually used was changed.  When interviewed, the subcontractor admitted that due to her age, she was unable to hold the dog and administer the provided cortisone spray to the dog’s sores.


She also admitted not providing the dog with antibiotic medications until after my plans to pick up the dog were announced.  Further investigation found the house to be fully carpeted and unairconditioned.  Average temperatures for that region in the months of June and July are in the 90s; well above comfort levels for a husky breed. [continued below]....



When a full refund was requested, the owner refused and provided an approximately 30% refund.  She stated a variety of excuses ranging from not administering the medication because it “looked old” to blaming the dog groomer for the dogs injuries.


The owner also reported to the Advertiser (now defunct local newspaper) that my actions to attain a refund was some sort of extortion plot and that she felt that if I could do it to her that I could do it again.   The only reference to the dog’s injuries referred were having “hot spots” and “hair falling out”.


A complaint was submitted to the Hawaii Humane Society including a variety of witness statements and photographs.  They have informed me that both owner and subcontractor have been cited for animal cruelty.


Although these events occurred at the Ewa franchise, the use of blatantly unqualified contractors makes me feel that this is an overall problem with the standards of the company as a whole.  Contact with James Pllatt and Ann Platt have resulted in letters indicating that they take no responsibility since, despite the Humane Society report,, no city or state agency was involved.  I find this response very evasive.  Under no circumstances would I ever recommend this company and would strongly advise avoiding their services.

This report was posted on Ripoff Report on 09/24/2013 10:05 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

Report # 1086913

AUTHOR: izzy - ()

This man is still very desperate to clear his name. He was a University of Hawaii professor in Sociology the back in 2008. Has been posting all kinds of complaints on this matter. He had since been booted out of the University due to his criminal record.

First of all the article on his indictment was written twice in the Honolulu Advertiser and this newspaper is NOT defunct. It's now called the Star Advertiser (a.m and p.m edition combined). I will try to find your email address to attach the article as proof to you.

Secondly, we do not have any complaint with the Hawaiian Humane Society since we opened in 1989. You're welcome to check with them. Also the Better Business in Hawaii will show you the same thing.

Thirdly, we did administer the so called medication for his dog. If he had just counted the amount of pills, he would have discovered it. As a matter of fact, the veterinarian was also deposed by our attorneys then. The dog's hot spots were just bad from the very beginning he used our services back in 2008 and he even informed us on that. The reason he complained about his dog was due to the fact that he did not want to pay for the amount of time we had the dog for 30 days and not 5 weeks like he wrote.

Criminal #: 08-1-2019: State of Hawaii Circuit Court of the First Court

Term of imprisonment of three days, effective June 26, 2009 and 250 hours of community service.

Public Safety Office #: A6016632, June 24, 2009

Judgment of Conviction and Probation Sentence on June 24, 2009 by Judge Karen Ahn.

First Circuit Court of Hawaii filed with SEAL.

Eric Youn was convicted and found guilty of:

1. Theft in the 2nd degree

2. Use of a computer in the commission of separate crime ( fabricated a judge and attorney)

3. Attempted theft in the 2nd degree


Phone contact: First Circuit: 808-539-4500

Prosecuting attorney office: 808-768-7400

Thank you.



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