- Report: #1086913
Report - Rebuttal - Arbitrate
Complaint Review: Pets Are Inn
Pets Are Inn - Babs Poei, James Platt, Ann Platt Animal Abused/Dies and Company falsifies reports to evade resposnsibility Nationwide
*Consumer Comment: Pets are Inn
*Author of original report: Please view attached photos.
*REBUTTAL Owner of company: Report # 1086913
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The attached photographs are pictures of my dog after it was put in the care of Pets are Inn for a period of 5 weeks. The dog contracted a blood infection from the injuries and later died due to the infection.
I had used Pets Are Inn services for the past 4 months for 2-3 day periods before this incident without any problems. However, it was found that the subcontractor that was usually used was changed. When interviewed, the subcontractor admitted that due to her age, she was unable to hold the dog and administer the provided cortisone spray to the dog’s sores.
She also admitted not providing the dog with antibiotic medications until after my plans to pick up the dog were announced. Further investigation found the house to be fully carpeted and unairconditioned. Average temperatures for that region in the months of June and July are in the 90s; well above comfort levels for a husky breed. [continued below]....
When a full refund was requested, the owner refused and provided an approximately 30% refund. She stated a variety of excuses ranging from not administering the medication because it “looked old” to blaming the dog groomer for the dogs injuries.
The owner also reported to the Advertiser (now defunct local newspaper) that my actions to attain a refund was some sort of extortion plot and that she felt that if I could do it to her that I could do it again. The only reference to the dog’s injuries referred were having “hot spots” and “hair falling out”.
A complaint was submitted to the Hawaii Humane Society including a variety of witness statements and photographs. They have informed me that both owner and subcontractor have been cited for animal cruelty.
Although these events occurred at the Ewa franchise, the use of blatantly unqualified contractors makes me feel that this is an overall problem with the standards of the company as a whole. Contact with James Pllatt and Ann Platt have resulted in letters indicating that they take no responsibility since, despite the Humane Society report,, no city or state agency was involved. I find this response very evasive. Under no circumstances would I ever recommend this company and would strongly advise avoiding their services.
This report was posted on Ripoff Report on 09/24/2013 10:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/Pets-Are-Inn/nationwide/Pets-Are-Inn-Babs-Poei-James-Platt-Ann-Platt-Animal-AbusedDies-and-Company-falsifies-1086913. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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