• Report: #820399

Complaint Review: Pets Best Insurance

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  • Submitted: Tue, January 10, 2012
  • Updated: Wed, January 11, 2012

  • Reported By: Mark — Sacramento California U.S.A.
Pets Best Insurance
2710 Sunrise Rim Road, Ste 100 Boise, Idaho United States of America

Pets Best Insurance NOT YOUR BEST PET INSURANCE! Boise, Idaho

*UPDATE Employee: Response from Pets Best Insurance

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It's a pet insurance company. Don't choose this company for your beloved pet. We filed a claim and they kept requesting more information over and over again. They went through a policy with a fine-tooth comb, trying to find a reason not to pay us the claim. At the end they said, we didn't meet our deductable.I would not recommend!

This report was posted on Ripoff Report on 01/10/2012 01:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Pets-Best-Insurance/Boise-Idaho-83705/Pets-Best-Insurance-NOT-YOUR-BEST-PET-INSURANCE-Boise-Idaho-820399. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Response from Pets Best Insurance

AUTHOR: Pets Best Insurance - (United States of America)

Hi Mark, our policyholders can choose from a variety of deductibles when selecting their plans, and we strive to be transparent when it comes to policy exclusions. It sounds like your claim was covered and applied to your deductible. Having deductibles and co-pays helps to make pet insurance premiums more affordable.

We also list Whats Not Covered on our website, and the same can also be accessed through your Customer Account on our website.

There isnt enough information here for us to contact you directly, but if we can be of further assistance, please contact Customer Care at 877-738-7237 and well be happy to help.
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