- Report: #913563
Report - Rebuttal - Arbitrate
Complaint Review: Petsmart Matthews, NC
Petsmart Matthews, NC1815 Windsor Square Drive Internet United States of America
Petsmart Matthews, NC Aqueron Aquarium products are defective & store will not give credit or return Internet
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I have been a customer for over 20 yrs at this store buying all of my cat & fish supplies, as well as seeing Banfield Vet for all 4 of my cats. Tonight I attemted to return an Aqueon brand aquarium hood & light that I purchased on 2/23/12 for $44.99. The light does not work - we tried a new bulb & that is not the problem. The light is defective - I do have my receipt & wanted to exchange it but the new Manager on duty tonight would not work with me at all, She told me I had to contact the Manufacturer, which means my fish will live in the dark for weeks. Obviously, aquarium products do wear out before the warranty & I have returned items in the past with no hassle, which is why I continue to shop there. They have lost a customer for life over $45. I can take my $$ to another pet store or Wal Mart. Shame on you for hiring incompetent employees with no customer service skills.
This report was posted on Ripoff Report on 07/17/2012 06:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Petsmart-Matthews-NC/internet/Petsmart-Matthews-NC-Aqueron-Aquarium-products-are-defective-store-will-not-give-credi-913563. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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