• Report: #780837

Complaint Review: Petsmart

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  • Submitted: Sat, September 24, 2011
  • Updated: Tue, October 11, 2011

  • Reported By: SumCommonSense — Cincinnati Ohio United States of America
Petsmart
245 Rivers Edge, Milford, Oh 45150 Milford, Ohio United States of America

Petsmart Pet Contract scam Milford, Ohio

*General Comment: How exactly were you ripped off?

*General Comment: To I am the law

*Consumer Comment: I noticed that...

*Author of original report: Outrage:yes, Drama: in your eyes.

*Consumer Comment: Lighten up.

*Author of original report: misdirection

*Consumer Comment: Ok then

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On approximately September 17th I entered the Milford, Ohio Petsmart store to check prices on cat litter & food. I walked past the reptile enclosures and noticed a $4.00 price (with Petsmart card) on Bahaman Anoles.  I thought that this would be the perfect food for my Eastern Kingsnake, as it only accepts snakes and lizards as food.

I approached the pleasant young lady in the fish department and told her that I wanted to purchase one of the Bahaman Anoles.  She began to prepare by going in the back for a container.  I wandered around browsing and waiting for her.  She eventually arrived with a notebook and container.

The young lady handed me a contract to fill out and caught one of the Bahaman Anoles while chatting pleasantly with me.  I briefly read the contract, recognized it as data mining, and waited for her to finish catching the B. Anole.  She asked me if I had filled it out yet. I told her that it was not necessary, as they already had  the information on file and I intended to use it to feed my snake. She told me that they would not sell me one unless I filled out the contract.  She then told me they don't sell animals for food.

I found this insulting to my intelligence on at least a couple of levels:

The Bahaman Anole is an invasive species in the U.S..  It is not endangered or threatened.  They are considered pests to be eradicated by the U.S. government, as they displace the less aggressive native Green Anole. There is no reason that they shouldn't serve as food if I purchase them.

They $4.00 price was contingent upon using one's PetPerks card, for which, the information required on the Pet Contract had already been given. The personal information would be linked to the purchase in their system as the sale was made, thus rendering the contract info redundant and a waste of time.

The statement that they do not sell animals for food is false.  They sell crickets, goldfish, minnows, and baby mice ALL as food for pets.  The ridiculousness of the entire situation is beyond insulting to the intelligence of all customers at Petsmart.

I left the store feeling insulted and annoyed at having to indulge stupid policies and practices. Stupidity is when policies are substituted for a brain. I will shop elsewhere in the future and loudly proclaim to others that they should also. What a ripoff!




This report was posted on Ripoff Report on 09/24/2011 12:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Petsmart/Milford-Ohio-45150/Petsmart-Pet-Contract-scam-Milford-Ohio-780837. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

How exactly were you ripped off?

AUTHOR: Edgeman - (U.S.A.)

Okay, you wanted to buy a lizard but rightly or wrongly you did not want to fill out their card. You then left without giving them any money and they presumably put the lizard back.

Where is the ripoff?
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#2 General Comment

To I am the law

AUTHOR: Christiana - (U.S.A.)

HAHAHAHAHAHAHAHAHAHAHAHA  OMGosh.......THAT was funny!!!
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#3 Consumer Comment

I noticed that...

AUTHOR: I am the law - (USA)

this "cry for justice" is coming from a guy with a snake for a pet. Creepy, to say the least, so consider the source. Get a dog, buddy.
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#4 Author of original report

Outrage:yes, Drama: in your eyes.

AUTHOR: SumCommonSense - (United States of America)

While I can understand how you might view outrage as drama, you also are minimizing the absurdity of the transaction and the behaviors.   Perhaps you have also not read the pet contract or researched other incidents involving those who have signed it.  True, I gave up no rights because I signed no contract and left without making the purchase.  Had I signed the contract and paid money I would have given up my rights to sole ownership and would have suffered a loss if they activated their "right" under the contract to repossess. You refer to the pet contract as a "form".  I take all contracts seriously, and have always lived up to my obligations.  It is not a simple "form".

While I don't have the right to dictate how a company does business, I feel an obligation to warn others about outrageous practices.   Seriously, is a contract at all necessary for a small $4.00 purchase of a tiny pet?  I think they are shooting themselves in the foot and are casting themselves as animal rights extremists.  Again, I believe that others should be warned.  No drama. Just fact.   As liberal extremists have gained more of a foothold in society, the belief that they have a right to dictate what other's may do has gotten out of hand.  The pet contract is an example.

Letting others dictate what your rights are,especially on otherwise inconsequential matters, is a ripoff.
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#5 Consumer Comment

Lighten up.

AUTHOR: Flynrider - (USA)

 "the notion that someone should give up their rights, any rights, for such small items is ridiculously absurd.  "

    Tone down the drama.    You gave up no rights.   You have no right to dictate the terms of a purchase to a business.    You do have the right to walk out the door if their terms are not agreeable to you.   It's that simple. 

"Simply attempting to dismiss bizarre, illogical, or extreme behaviors by simply stating that this is their policy suggests that you support bizarre, illogical, or extreme behaviors. "

  Again with the drama.   They asked you to fill out a form.   Get over it!
 
"The store has zero right to dictate how one uses an item purchased, as long as there are no laws violated and no one is harmed. "

   At last, you are correct.   Once you have purchased the item, the store has no say.   The kicker is that they can decide not to sell you the item in the first place.   Since you're so concerned with "rights", I think you should respect their rights as well.

Such intrusion into personal lives is immoral.  Condoning such behavior is offensive. "

   And the Oscar goes to....    Intrusion into your personal life?  Seriously?   You already said that they had all of your information already.   How could filling out the form possibly be an intrusion into your personal life?

   Let's face it, you didn't feel like wasting time filling out a form for a $4 purchase.    Still not a ripoff, but if you'd posted it without all of the puffed up, pseudo outrage it would have been more understandable.

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#6 Author of original report

misdirection

AUTHOR: SumCommonSense - (United States of America)

Your response appears to be simply to contradict and is not based in fact.  Were the contract,as you claim, simply informational then a simple disclaimer requiring a signature would suffice and absolve them of responsibility.  The contract demanded all sorts of personal information including telephone numbers and addresses.  Further research shows that individuals have been threatened and sued for return of animals after signing such contracts at Petsmart.  You have either not  read the contract, or you are attempting to mislead others.

Secondly, the refusal to sell some small item first; based on not signing a contract, and second; based on it being or not being a food item, is definitely a ripoff.  The sale was for four dollars, not thousands and the notion that someone should give up their rights, any rights, for such small items is ridiculously absurd.  Especially when faced with the fact that they do sell animals as food.  Check the refrigerator near the fish for frozen baby mice at your local store.

Simply attempting to dismiss bizarre, illogical, or extreme behaviors by simply stating that this is their policy suggests that you support bizarre, illogical, or extreme behaviors.  The store has zero right to dictate how one uses an item purchased, as long as there are no laws violated and no one is harmed. If you purchase cat food and feed it to your dog, it is your business not the store's.  Such intrusion into personal lives is immoral.  Condoning such behavior is offensive.
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#7 Consumer Comment

Ok then

AUTHOR: Jeff - (USA)

So it's data-mining for their pet contracts, yet they already have that same information on their Pet Perks card that you said is in their system?  That little contract is just information that you understand you have a certain amount of time to return said animal just in case it was a pet.

Second, it doesn't matter that Bahama Anoles are an invasive species, that it is their policy.  They do sell crickets and fish for feeders that is true.  Unless your store is different than mine, they don't sell baby mice or mice for feeders.

Last but not least, I fail to see where the rip-off occurred.
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