- Report: #1017489
Report - Rebuttal - Arbitrate
Complaint Review: Pettiskirtstyle
PettiskirtstyleInternet United States of America
Pettiskirtstyle Horrible customer service,lies, rude emails, no return, exchange, or refund policy on website , Internet
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Thank you for your purchase, we appreciate you so much.
We do not usually ship orders the same day they are placed. We are generally 2-5 business days out for pettiskirts, petticoats, hair items.
If you have a deadline date for your order, we need to know about it, and we will see if we can make it. Please email us WITH your order number at email@example.com and tell us your deadline date, and know that there are NO guarantees. Cupcake shirts and Rosette Shirts will take 10-15 days to ship. IF YOU PLACED your order from Friday at 1:00 to Sunday Night, it is a Monday order. We do not work on the weekends or on Holidays of Christmas, New Years, Easter, Labor Day, 4th of July,Memorial Day, Thanksgiving. Thank you. So in say I found a dress for my lil lady that came with the petticoat when I went to cancel the order with petticoat they told me it could not be canceled because the items shipped. Now as u can see in the email they sent they are not opened on the weekends nor holidays and order placed between Friday and Sunday night wouldn't be processed until Monday. When i questioned them about the correspondence email they had this to say Hello
I did not deal with you this weekend, so perhaps you can be nice to me? I have done nothing to you. :}
Why are you upset that an order was packed and ready to ship? Most people like that.
Our website states that we do not cancel orders that are placed, BECAUSE as soon as you place your order, the money comes out of your account. You actually charged your own card, on our site. So we cannot refund you right away...as the money is in LIMBO between your bank and ours.
I am happy to refund you by Wednesday, which is when we will have YOUR money to give back to you. sound good? Also, we can call UPS and tell them to not deliver the box to you.
Ok? Thanks Jasey There is no policy of any kind on their website. I told this young lady I was gonna report them to the BBB and this was their response
We are not interested in the Better Business Bureau. They are a total scam, and they have no control over anyone or anything.They collect fees from businesses, and then take complaints. We do not work with them. They are a business, just like we are. They have no significance. Irrelevant.
Be careful about threats.
This company still has not given me my refund and if you call the company number it's a voicemail telling you to email them consumer beware of this company
This report was posted on Ripoff Report on 02/20/2013 02:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pettiskirtstyle/internet/Pettiskirtstyle-Horrible-customer-servicelies-rude-emails-no-return-exchange-or-refu-1017489. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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