• Report: #1147823

Complaint Review: Pharmacy Network

  • Submitted: Mon, May 19, 2014
  • Updated: Mon, July 21, 2014

  • Reported By: Jane Q Public — MCKINNEY Texas
Pharmacy Network
Internet USA

Pharmacy-Network.com Email response = Slow, Accepted $ = Yes, Product delivery to date = None, 24/7 Order track +/or Live customer service = Unavailable Internet

*Author of original report: 06/14/14 email from Cheri (admin@pnipharma.com) advised EMS # of sent order and My 06/17/14 Reply* advising possible incorrect EMS # as At This Time trackable EMS # is Untrackable/Untraceable/Unknown!

*Author of original report: Emails sent to pharmacy-network.com on June 14, 2014: Re: HTTP://www.pharmacy-network.com, Per your email order shipped almost 96 hours ago, what is EMS tracking number?

*Author of original report: Email from PNI Admin received on June 10, 2014 at 4:15 PM: and Reply* sent June 13, 2014 at @ 11:54 AM

*Author of original report: Emails from June 07, 2014 @ 04:44 AM - June 10, 2014 @ 04:15 PM to and from HTTP://www.pharmacy-network.com Re: Fulfillment of prepaid internet order submitted via HTTP://www.pharmacy-network.com

*Author of original report: Email from pharmacy-network admits 'PAYMENT WAS RECEIVED' and 'approves' order; However, WHEREABOUTS STILL NOT CONFIRMED/ACKNOWLEDGED as mailed by EMS express service with PREPAID ORDER ENCLOSED...

*Author of original report: Email submitted to pharmacy-network.com on June 05, 2014, a reply received from pharmacy-network.com on June 06, 2014 @ 04:36 AM and my email reply to pharmacy-network.com on June 06, 2014 @ 04:23 PM

*Author of original report: No receipt of prepaid order from pharmacy-network.com; No refund; and No response to over 100 emails sent to pharmacy-network.com

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Ordered medications for high blood pressure and antianxiety via pharmacy-network.com online website.  Paid per PNI's May 1, 2014 emailed order confirmation from Cherie, Admin Support Team, PNI Pharma Group with payment instructions to utilize Western Union on May 03, 2014.  

Email replied with payment details to PNI per their May 1, 2014 email instructions:

1.  Full name of payment sender

2.  Method of payment sent (Western Union)

3.  Amount sent (in GBP)

4.  Pharmacy Network Order Number

5.  MTCN number of Western Union payment

PNI was paid an added cost for EMS trackable shipping for this order.  

Had to email PNI over 40 (forty) times via personal email account and through pharmacy-network.com contact page before receipt of two (2) email replies from PNI Admin to acknowledge order.  One (1) email reply from PNI follows:

"On Tue, May 13, 2014 at 2:55 PM, PNI Admin" wrote:

"Unfortunately, we have had to move our distribution from India due to new regulations concerning the supply of prescription drugs from India which is now illegal.  Any medications now purchased from India suppliers will be 99% seized by India customs before they even leave India. Nothing to do with USA customs.  We shall be dealing with the backlog of orders over next two weeks and hopefully getting back to a degree of normality. We apologise to our customers who may have got caught up with these delays but we must, as a business, operate within the law and many pharmacies now that are left do not! 

Kind Regards 

Cherie

Admin Support Team PNI Pharma Group"

My response to PNI email #1 was sent on Wed, May 14, 2014 at @ 4:19 PM:

"Thank you for the courtesy of your reply.  

You have stated your company's decision to move distribution from India to another unspecified country has caused a backlog of orders. 

However, at the time of my order, your website did not disclose that a PNI business decision to move distribution from India to another unspecified country would cause my paid order to be delayed".

"Consequently, as a prepaid customer of your worldwide internet internationally advertised service, be advised that PNI's business decision to move distribution from India to another unspecified country which you state caused your backlog of orders is not my problem. 

Be advised of the following position, previously emailed to you and your company over 40 times before receipt of your reply:  

It is preferable and requested that you honor your commitment of filling this order immediately with EMS traceable express shipping.  However, at this time, if you are unable or unwilling to fill the prepaid order" "either in whole or in part by the close of business within two (2) business days of Tuesday May 13, 2014, be advised I am officially requesting an immediate refund of $" "USD, the full amount of all monies you have received for order" "via Western Union."

 

"Full refund of $" "USD payable to" "is to be refunded via Western Union".  "The Western Union MTCN No. and amount refunded is expected via email reply to" "as soon as the refund transaction is completed.

Awaiting your prompt reply with either the EMS traceable express shipping number or the Western Union MTCN number including the requested refund amount.  

Should you require added details or need further clarification, please reply with information request.

Thank you for your time and attention to this matter.

Regards, I am,"

"COPY OF EMAIL SENT A MINIMUM OF @ 40 TIMES:"

"Be advised I request EMS traceable express shipping information for the following order:

1.  Name of sender:"

2.  "Payment sent via: Western Union

3.  Payment amt:"   "GBP

4.  Pharmacy Network Order No:"

5.  "Western Union MTCN No:"

"Should you require further details, please reply with information request. 

Thank you for your time and attention to this matter. 

Regards,"

Email reply from Cherie at PNI on Wed, May 14, 2014 at @ 4:21 PM follows:  

 "You fail to understand that it is now ILLEGAL to ship any medications from India and therefore, we have taken a huge risk by moving our business to another country in order to fulfil the orders that our customers have placed with us.  As I am sure you can appreciate, this has been a huge task and has taken some time to set up.  Your order will be shipped and you will receive it.  However, I would ask for your patience and understanding as we endeavour to successfully ship all the orders in turn.

Many other on-line pharmacies have now ceased business and hence many customers will lose their money and their goods.  PNI, on the other hand, have not; we will remain loyal to all our customers and will deliver the goods that have been paid for.

Kind Regards

Cherie

Admin Support Team PNI Pharma Group"

Email reply to above sent Thu, May 15, 2014 at 3:01 PM:  

"Thank you for your promptly courteous reply.

Your statement "it is now ILLEGAL to ship any medications from India" was a cause for concern, as it is of utmost importance to obey legitimately enacted laws of all civilized countries. As it was not stated which law(s) of the country of India might be violated, this concern invited an inquiry into the known relevant appropriate agencies, the Government of India Ministry of Law and Justice and the Government of India Narcotics Control Bureau.

The Narcotics Control Bureau of India inquiry is helpful in referencing a list of controlled substances

in tandem with THE NARCOTIC DRUGS AND PSYCHOTROPIC SUBSTANCES ACT, 1985 (NDPS) - enacted 16th September, 1985), the most recent NARCOTIC DRUGS AND PSYCHOTROPIC SUBSTANCES (AMENDMENT) ACT, 2014 of the Government of India and a list of banned controlled substances per the Government of India Narcotics Control Bureau.

Copies of THE NARCOTIC DRUGS AND PSYCHOTROPIC SUBSTANCES ACT, 1985 (NDPS - enacted 16th September, 1985 ), the most recent NARCOTIC DRUGS AND PSYCHOTROPIC SUBSTANCES (AMENDMENT) ACT, 2014  and a list of banned controlled substances per the Government of India Narcotics Control Bureau have not been attached, as all are readily available through the Government of India Ministry of Law and Justice and the Government of India Narcotics Control Bureau. As indicated in the list of banned controlled substances per the Government of India Narcotics Control Bureau, the medications in order #" "do not appear to be contained anywhere on the list of controlled substances as referenced by THE NARCOTIC DRUGS AND PSYCHOTROPIC SUBSTANCES ACT, 1985 (NDPS - enacted 16th September, 1985 ), and the most recent NARCOTIC DRUGS AND PSYCHOTROPIC SUBSTANCES (AMENDMENT) ACT, 2014 sourced by the Government of India Narcotics Control Bureau. 

Reassurance was found in your declaration that PNI has “taken a huge risk by moving our business to another country in order to fulfil the orders that our customers have placed with us.” and “As I am sure you can appreciate, this has been a huge task and has taken some time to set up.  Your order will be shipped and you will receive it.” 

I do understand and appreciate that PNI has indicated their position that as an international business with worldwide concerns and commerce interests, it believes it is doing well by their customers. 

However, since order" "does not appear to contain any banned or illegal substances as outlined in the Government of India Narcotics Control Bureau list of controlled substances and does not appear to be in violation of THE NARCOTIC DRUGS AND PSYCHOTROPIC SUBSTANCES ACT, 1985 (NDPS - enacted 16th September, 1985) or the most recent NARCOTIC DRUGS AND PSYCHOTROPIC SUBSTANCES (AMENDMENT) ACT, 2014 as sourced by the Government of India Narcotics Control Bureau and the Government of India Ministry of Law and Justice, please be advised of the following previously emailed and stated position": 

You have stated your company's decision to move distribution from India to another unspecified country has caused a backlog of orders. At the time of my order" "your website did not disclose that a PNI business decision to move distribution from India to another unspecified country would cause my paid order to be delayed. Consequently, as a prepaid customer of your worldwide internet internationally advertised service, be advised that PNI's business decision to move distribution from India to another unspecified country which you state caused your backlog of orders is not, nor is it reasonable to be construed as, your customer's problem. 

Be advised of the following position, previously emailed to you and your company over 40 times before receipt of your reply:

It is preferable and requested that you honor your commitment of filling this order immediately with EMS traceable express shipping.  However, at this time, if you are unable or unwilling to fill the prepaid order " "either in whole or in part by the close of business within two (2) business days of Tuesday May 13, 2014, be advised I am officially requesting an immediate refund of $" "USD, the full amount of all monies you have received for order" "via Western Union. 

Full refund of $" "USD payable to" "is to be refunded via Western Union for pickup in" "USA. The Western Union MTCN No. and amount refunded is expected via email reply to" "as soon as the refund transaction is completed. 

Awaiting your prompt reply with either the EMS traceable express shipping number or the Western Union MTCN number indicating including the requested refund amount”..dated..”Wednesday May 14, 2014” 

"I had expected to quickly and easily resolve this matter with your prompt shipment or refund of order" "and at this time am still hopeful of the same.  However, as stated above, if your reply has not been received by the close of business on Thursday May 15, 2014, I shall consider other available remedies and avenues of restitution open.  Regards,"

As of May 19, 2014 @ 2:00 PM, PNI has been emailed over 80 (eighty) times from either my email account or the PNI company "contact us" form, utilizing the same or similarly worded emails.  At this time, I have not received my order, a refund or any additional email updates from Cherie {Admin Support Team PNI Pharma Group} or another PNI representative, necessitating this report to www.ripoffreport.com.

I shall continue to email PNI until I receive my order or this issue is resolved.


This report was posted on Ripoff Report on 05/19/2014 06:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Pharmacy-Network/internet/Pharmacy-Networkcom-Email-response-Slow-Accepted-Yes-Product-delivery-to-date--1147823. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
7Author 0Consumer 0Employee/Owner
Updates & Rebuttals

On 'Sat, Jun 14, 2014 at 2:23 PM, PNI Admin <admin@pnipharma.com> wrote:

Dear (omitted per privacy policy)

Your order has been shipped as follows, please allow sufficient time for (omitted per privacy policy) to update their website with their tracking details:

Order Status For Order Number (omitted per privacy policy)

Shipping Date:  2014-06-14

Shipper Name:  Please enter shipper name

Shipping Type:  Express Mail (omitted per privacy policy)

Shipped ?:  Yes

Tracking Ref Number:  (omitted per privacy policy)

Supplier Comments

Kind Regards

Cherie Admin Support

Team PNI Pharma Group

admin@pnipharma.com'

Reply* of June 17, 2014 sent to admin@pnipharma.com, contact@pharmacy-network.com, via http://www.pharmacy-network.com 'Contact Us' form at pharmacy-network.com website and updated consumer complaint at HTTP://www.RipOffReport.com

"Dear Cheri and Admin Support Team,

At this time, it appears incorrect/erroneous/untrackable EMS tracking info has been sent via your email of Sat, Jun 14, 2014 at 2:23 PM.

At this time, it appears the EMS tracking number (omitted per privacy policy) is not trackable/traceable.

As far as research of EMS # (omitted per privacy policy), it appears to indicate this EMS # is not trackable/traceable or has/had ever been posted/shipped either on or about either of the 2 (two) ship/post dates you advised of as being on or about June 10, 2014 or on or about June 14, 2014 or on any other date since this order was placed on or about May 01, 2014.

The EMS # (omitted per privacy policy) appears to possibly be an out of date /unused/unconfirmable Parcelforce tracking number; you may check the official Parcelforce site at parcelforce.com/track-traceadvises, or you may attempt to track/trace/confirm posting/shipping of EMS # (omitted per privacy policy) on any available international post tracking site.

In consequence of the fact that a possible incorrect/erroneous/mistaken EMS tracking number has been advised for my prepaid order, the correct/corrected trackable EMS number is requested for my order without further delay.

The following questions must be asked about the trackable EMS posting/shipping of order # (omitted per privacy policy):

1. As your emails have advised two (2) different post/ship dates of June 14, 2014 and June 10, 2014, which is the correct post/ship date?

2. What country and city did my order post/ship from?

3. What trackable/traceable EMS/post/shipping service was used?

4. What is the correct/corrected EMS tracking number?

Be advised this information has been submitted to HTTP://www.pharmacy-network.com through the HTTP://www.pharmacy-network.com website 'Contact Us' form on June 17, 2014, other email options and HTTP://www.RipOffReport.com.

HTTP://www.RipOffReport.com contains an original complaint report filed Mon, May 19, 2014, which pharmacy-network.com had been apprised of per numerous emails sent to your company on May 20, 2014 @ 4:30 PM utilizing your 'Contact Us' form and other email options.

Be advised this update is an addendum to the original consumer complaint report including continuous updates filed with HTTP://www.RipOffReport.com, concerning an undelivered prepaid order from pharmacy-network.com.

Be advised that on June 17, 2014 an updated consumer complaint report concerning your June 14, 2014 email was submitted to HTTP://www.ripoffreport.com, the internet's oldest running and leading consumer advocacy website.

Among other options, you may find, view, review, rebut, or arbitrate this complaint on the world wide web at HTTP://www.RipOffReport.com (search examples: 'pharmacy-network.com', 'pharmacy-network' or 'pharmacy network').

Be advised the report is also readily available via the world wide web at http://www.ripoffreport.com/r/Pharmacy-Network/Internet/Pharmacy-Networkcom-Email-response-Slow-Accepted-Yes-Product-delivery-to-date--1147823.

Be advised I am requesting a correct/corrected EMS tracking number for prepaid order # (omitted per privacy policy) without additional delay.

Regards, I am, (omitted per privacy policy)" 

This report shall be updated as more information is received from pharmacy-network.com via admin@pnipharma.com, contact@pharmacy-network.com and/or until my order has been received and this issue is resolved.

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#2 Author of original report

Emails sent to pharmacy-network.com on June 14, 2014: Re: HTTP://www.pharmacy-network.com, Per your email order shipped almost 96 hours ago, what is EMS tracking number?

AUTHOR: Jane Q Public - ()

"Subject:  Re: Continuous email updates re: HTTP://www.pharmacy-network.com order (omitted per privacy policy) re: Per your email order (omitted per privacy policy) shipped almost 96 (ninety-six) hours ago, what is EMS tracking number?  

A lack of response to numerous emails concerning prepaid, undelivered order (omitted per privacy policy); am unsure if the HTTP://www.pharmacy-network.com website "Contact Us" form has, had been or is currently in working order or if email sent to/from admin@pnipharma.com and/or contact@pharmacy-network.com has, had been or is currently in working order.

Consequently, am attempting to establish contact with HTTP://www.pharmacy-network.com via their website "Contact Us" form and admin@pnipharma.com and/or contact@pharmacy-network.com via other email options.

Subject: Per your email advising parcel was posted, have not received EMS shipping number.

Subject: Per your email, EMS shipping number was to be emailed within 48 (forty-eight) hours of shipping.

Subject: Per your email, order (omitted per privacy policy) shipped almost 96 (ninety-six) hours ago, what is EMS tracking number?

Subject: Continuous updates re: HTTP://www.pharmacy-network.com Order (omitted per privacy policy)

Subject: Continuous updates to: HTTP://www.RipOffReport.com

This information has been submitted to HTTP://www.pharmacy-network.com through the HTTP://www.pharmacy-network.com website 'Contact Us' form on June 14, 2014, other email options and HTTP://www.RipOffReport.com.

It is an update to an original complaint report filed Mon, May 19, 2014, which HTTP://www.pharmacy-network.com had been apprised of per numerous emails sent to your company on May 20, 2014 @ 4:30 PM utilizing your 'Contact Us' form and other email options.

Be advised this update is an addendum to the original consumer complaint report including continuous updates filed with HTTP://www.RipOffReport.com, concerning an undelivered prepaid order from HTTP://www.pharmacy-network.com.

Be advised that on June 14, 2014 an updated consumer complaint report concerning your June 10, 2014 email was submitted to HTTP://www.ripoffreport.com, the internet's oldest running and leading consumer advocacy website.

Among other options, you may find, view, review, rebut, or arbitrate this complaint on the world wide web at HTTP://www.RipOffReport.com (search examples: 'pharmacy-network.com', 'pharmacy-network') or http://www.ripoffreport.com/r/Pharmacy-Network/Internet/Pharmacy-Networkcom-Email-response-Slow-Accepted-Yes-Product-delivery-to-date--1147823.

Be advised I am requesting EMS tracking number for prepaid order (omitted per privacy policy) without delay.

Subject: Re: Per your email, order (omitted per privacy policy) shipped almost 96 hours ago, what is EMS tracking number?

Emails sent to admin@pnipharma.com, contact@pharmacy-network.com and via HTTP://www.pharmacy-network.com 'Contact Us' form follow:

Dear Cheri, Per your email, be advised the EMS tracking number for order (omitted per privacy policy) was to be available within 48 (forty-eight) hours of shipment.

Per your email, be advised order (omitted per privacy policy) had been reported shipped almost 96 (ninety-six) hours ago.

As prepaid order (omitted per privacy policy) had been reported shipped almost 96 (ninety-six) hours ago, the prepaid EMS tracking number for order (omitted per privacy policy) has been expected without further delay.

What is the EMS tracking number for order (omitted per privacy policy)?

Be advised it is usually possible to track posted parcels from the mail ID number assigned to the parcel from the postal service of the country of origin. For example, if a parcel is posted from China, the parcel ID number assigned by China Post is efficiently and easily trackable via the official China Post site.

What country was order (omitted per privacy policy) posted from almost 96 (ninety-six) hours ago?

At this time, if it is not possible to advise the prepaid EMS tracking number for order (omitted per privacy policy), please advise the shipped/posted parcel ID number which was assigned to order (omitted per privacy policy) at the time of posting by the country of origin.

Thank you for your time and attention concerning the EMS shipping number of order (omitted per privacy policy).

Regards, I am, (omitted per privacy policy)

On Tue, Jun 10, 2014 at 4:15 PM, PNI Admin <admin@pnipharma.com> wrote:

Dear Sandra

Your order has been shipped, your tracking number will be available within the next 48 hours as soon as it has been provided to us from USPS.

Kind Regards Cherie Admin Support Team PNI Pharma Group admin@pnipharma.com"

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#3 Author of original report

Email from PNI Admin <admin@pnipharma.com> received on June 10, 2014 at 4:15 PM: and Reply* sent June 13, 2014 at @ 11:54 AM

AUTHOR: Jane Q Public - ()

On Tue, Jun 10, 2014 at 4:15 PM, PNI Admin <admin@pnipharma.com> wrote:

Dear (omitted per privacy policy)

Your order has been shipped, your tracking number will be available within the next 48 hours as soon as it has been provided to us from USPS.

Kind Regards

Cherie Admin Support Team PNI Pharma Group admin@pnipharma.com

*"Email reply sent to admin@pnipharma.com,contact@pharmacy-network.com and via http://www.pharmacy-network.com 'Contact Us' form follow:

Dear Cheri,

Per your email, be advised the EMS tracking number for the order # (omitted per privacy policy) was to be available within 48 (forty-eight) hours of shipment.

Per your email, be advised order # (omitted per privacy policy) had been reported shipped over 67 (sixty-seven) hours ago.

As prepaid order # (omitted per privacy policy) had been reported shipped over 67 hours ago, the prepaid EMS tracking number for order # (omitted per privacy policy) has been expected without further delay.

What is the EMS tracking number for order # (omitted per privacy policy)?

What country was order # (omitted per privacy policy) posted from over 67 (sixty-seven) hours ago?

Be advised it is usually possible to track posted parcels from the mail ID number assigned to the parcel from the postal service of the country of origin.

For example, if a parcel is posted from China, the parcel ID number assigned by China Post is efficiently and easily trackable via the official China Post site.

At this time, if it is not possible to advise the prepaid EMS tracking number for order # (omitted per privacy policy), please advise the posted parcel ID number which was assigned to order # (omitted per privacy policy) at the time of posting by the country of origin.

Thank you for your time and attention concerning the EMS shipping number of order # (omitted per privacy policy).

Regards, I am, (omitted per privacy policy)"

This report shall be updated as more information is received from HTTP://www.pharmacy-network.com via admin@pnipharma.com, contact@pharmacy-network.com

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Received following email* from PNI Admin <contact@pharmacy-network.com on June 07, 2014 @ 4:44 AM.    Subject: re: my order has been Approved:

*"Dear (omitted per privacy policy),

We are pleased to inform you that your (omitted per privacy policy) payment for order #(omitted per privacy policy) has been approved/ received.

NOTE: If you have been affected by a long delay between placing your order and receiving this confirmation we must apologize. A number of orders have recently been paid by customers using banks and payment services who have not supplied any information on the remitter name which has caused our administration a number of delays in identifying payments. In addition PNI has moved its main distribution operations and this has caused additional delays while this was all sorted out. We have almost now completed our re-organization.

Your order is now being prepared by our pharmacist and will be on its way to you very shortly.

Tracking numbers are not given automatically. If you have requested and received a tracking number please be advised that it will not be available to view on the international EMS mail system for 48 hours from the time of this email notification. If you requested the express EMS delivery service you will be able to view the live shipping status online via your local postal service.

For tracking packages sent to the USA see: https://tools.usps.com/go/TrackConfirmAction_input. For tracking packages sent to all other countries use http://www.track-trace.com/post. NB: For registered airmail you will only be able to confirm that an item has been despatched, delivered and signed for as the system will not show an accurate intermediate live status.

Registered airmail will take an estimated 10-21 days from actual shipment date and EMS express will take an estimated 7-10 days from actual shipment date.

Please note that the shipment date is not the order date. Shipping times cannot be guaranteed and will entirely depend upon your local postal services and customs clearance times. All deliveries will require a signature.

Kind Regards PNI Admin Team contact@pharmacy-network.com"

 

Email reply** follows to pharmacy-network.com via PNI Admin <contact@pharmacy-network.com>, P N I <admin@pnipharma.com> on June 09, 2014.

Subject: re: What is the tracking number for this prepaid order?

**"Dear PNI Admin Team and Cheri,

Thank you for confirming the (omitted per privacy policy) transfer of funds for order # (omitted per privacy policy). Per(omitted per privacy policy), the monies had been available and were received into your account on May 08, 2014.

Per your email, "Tracking numbers are not given automatically. If you have requested and received a tracking number please be advised that it will not be available to view on the international EMS mail system for 48 hours from the time of this email notification."

It has been over 48 hours since you advised pharmacy-network.com had approved order # (omitted per privacy policy), 40 (forty) days since the original order was submitted, 38 (thirty-eight) days since (omitted per privacy policy) transferred your payment and 33 (thirty-three) days since your account was credited with (omitted per privacy policy).

Be advised an additional EMS shipping premium was prepaid for order #(omitted per privacy policy).

What is the EMS tracking number for my prepaid order # (omitted per privacy policy)?

Thank you for your time and attention for this order # (omitted per privacy policy).

Regards, I am, (omitted per privacy policy)".

 

Additional emails*** sent via HTTP://www.pharmacy-network.com 'Contact Us' form on June 09, 2014 follow:

***"Email sent via network-pharmacy.com “Contact Us” site on June 09, 2014 @ 04:00 PM

Dear PNI Admin Team and Cheri,

At this time, am unsure if your email system is able to send and/or receive any, some, or no emails via your “Contact Us” site at pharmacy-network.com.

Consequently, am trying to establish contact via your site as well as contact@pharmacy-network.com and admin@pnipharma.com requesting the EMS tracking number for my approved order.

Thank you for confirming the (omitted per privacy policy) transfer of funds for order # (omitted per privacy policy)was received.

Per (omitted per privacy policy), the monies had been available and were received into your account on May 08, 2014.

Per your email, "Tracking numbers are not given automatically. If you have requested and received a tracking number, please be advised that it will not be available to view on the international EMS mail system for 48 hours from the time of this email notification."

It has been over 48 hours since you advised HTTP://www.pharmacy-network.com had approved order # (omitted per privacy policy), 40 (forty) days since the original order was submitted, 38 (thirty- eight) days since (omitted per privacy policy) transferred your payment and 33 (thirty-three) days since your account was credited with (omitted per privacy policy).

Be advised an additional EMS shipping premium was prepaid for order # (omitted per privacy policy).

What is the EMS tracking number for prepaid order # (omitted per privacy policy)?

Thank you for your time and attention for order # (omitted per privacy policy).

Regards, I am, (omitted per privacy policy)"

 

Followup emails**** sent to HTTP://www.pharmacy-network.com through the HTTP://www.pharmacy-network.com website and PNI Admin <contact@pharmacy-network.com> on June 09, 2014.

Subject: Update: http://www.RipOffReport.com consumer complaint addendum Re: Your PNI Order has been Approved

****"This information has been submitted to HTTP://www.pharmacy-network.com through the HTTP://www.pharmacy-network.com website 'Contact Us' form on June 09, 2014 and other email options.

It is an update to an original complaint report filed Mon, May 19, 2014, which pharmacy-network.com had been apprised of per numerous emails sent to your company on May 20, 2014 @ 4:30 PM utilizing your 'Contact Us' form and other email options.

Be advised this update is an addendum to the original consumer complaint report filed with HTTP://www.RipOffReport.com, concerning an undelivered prepaid order from HTTP://www.pharmacy-network.com.

Dear Cheri and PNI Admin Team,

While your email of June 06, 2014 was appreciated, it is unfortunate that HTTP://www.pharmacy-network.com has neither shipped nor advised the EMS tracking number of prepaid order # (omitted per privacy policy).

Be advised that on June 09, 2014 an updated consumer complaint report concerning your June 06, 2014 email was submitted to HTTP://www.ripoffreport.com, the internet's oldest running and leading consumer advocacy website.

Among other options, you may find, view, review, rebut, or arbitrate this complaint on the world wide web at HTTP://www.RipOffReport.com (search: 'pharmacy-network.com') or http://www.ripoffreport.com/r/Pharmacy-Network/internet/Pharmacy-Networkcom-Email-response-Slow-Accepted-Yes-Product-delivery-to-date—1147823.

Please advise EMS tracking number for prepaid order # (omitted per privacy policy) without delay.

Regards, I am, (omitted per privacy policy)"

 

Email received***** from PNI Admin <admin@pnipharma.com>on June 10, 2014 @ 04:15 PM.

Subject: Order (omitted per privacy policy)

*****"Dear (omitted per privacy policy)

Your order has been shipped, your tracking number will be available within the next 48 hours as soon as it has been provided to us from USPS.

Kind Regards Cherie Admin Support Team PNI Pharma Group admin@pnipharma.com"

 

This report shall be updated as new information becomes available.

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"On Sat, Jun 7, 2014 at 4:44 AM, PNI Admin  <contact@pharmacy-network.com> wrote:

Dear (omitted per privacy policy),

We are pleased to inform you that your (omitted per privacy policy) payment for order #(omitted per privacy policy) has been approved/ received.

NOTE: If you have been affected by a long delay between placing your order and receiving this confirmation we must apologize.  A number of orders have recently been paid by customers using banks and payment services who have not supplied any information on the remitter name which has caused our administration a number of delays in identifying payments.

In addition PNI has moved its main distribution operations and this has caused additional delays while this was all sorted out. We have almost now completed our re-organization.  

Your order is now being prepared by our pharmacist and will be on its way to you very shortly.

Tracking numbers are not given automatically. If you have requested and received a tracking number please be advised that it will not be available to view on the international EMS mail system for 48 hours from the time of this email notification.

If you requested the express EMS delivery service you will be able to view the live shipping status online via your local postal service. For tracking packages sent to the USA see:  https://tools.usps.com/go/TrackConfirmAction_input. For tracking packages sent to all other countries use http://www.track-trace.com/post.

NB: For registered airmail you will only be able to confirm that an item has been despatched, delivered and signed for as the system will not show an accurate intermediate live status. Registered airmail will take an estimated 10-21 days from actual shipment date and EMS express will take an estimated 7-10 days from actual shipment date.

Please note that the shipment date is not the order date. Shipping times cannot be guaranteed and will entirely depend upon your local postal services and customs clearance times. All deliveries will require a signature.

Kind Regards

PNI Admin Team contact@pharmacy-network.com"

 

In response to the Sat, June 7, 2014 at 4:44 AM email from PNI Admin <contact@ pharmacy-network.com>, my reply emailed to: <contact@pharmacy-network.com>, <admin@ pnipharma.com> and via their 'Contact Us' form available on their website follows:

"Email sent via network-pharmacy.com “Contact Us” site on June 09, 2014 @ 04:00 PM

Dear PNI Admin Team and Cheri,

At this time, am unsure if your email system is able to send and/or receive any, some, or no emails via your “Contact Us” site at pharmacy-network.com.

Consequently, am trying to establish contact via your site as well as contact@pharmacy-network.com and admin@pnipharma.com requesting the EMS tracking number for my approved order.

Thank you for confirming the (amount omitted per privacy policy) transfer of funds for order (omitted per privacy policy)was received. 

Per (omitted per privacy policy), the monies had been available and were received into your account on May 08, 2014. 

Per your email, 'Tracking numbers are not given automatically. If you have requested and received a tracking number,  please be advised that it will not be available to view on the international EMS mail system for 48 hours from the time of this email notification.'

It has been over 48 hours since you advised pharmacy-network.com had approved order (omitted per privacy policy), 40 (forty) days since the original order was submitted, 38 (thirty-eight) days since (omitted per privacy policy)transferred your payment and 33 (thirty-three) days since your account was credited with (amount omitted per privacy policy).  

Be advised an additional EMS shipping premium was prepaid for order # (omitted per privacy policy).  

What is the EMS tracking number for prepaid order # (omitted per privacy policy)?

Thank you for your time and attention for order # (omitted per privacy policy).

Regards,  I am, (name omitted per privacy policy)".

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Email submitted to pharmacy-network.com on June 05, 2014***, a reply received from pharmacy-network.com on June 06, 2014 @ 04:36 AM and my email reply to pharmacy-network.com on June 06, 2014 @ 04:23 PM:

*** PNI Website Enquiry Friday, June 06, 2014, 12:29 am [System/Localtime]

Attention: Webmaster Message:

Submitted via pharmacy-network.com “Contact Us” form on 06/05/2014

Dear Cheri,

I have received neither my order with an EMS tracking number or a full refund as requested by my prior approximately over one hundred (@ > 100x) attempts emailing your company via pharmacy-network.com "Contact Us" website or my email account.

I am unsure if the HTTP://www.pharmacy-network.com website "Contact Us" form is, has or had been in working order or if email sent to admin@pnipharma.com and/or contact@pharmacy-network. com is, has or had been received by same.

It was necessary to attempt contact @ > 100x due to a lack of reasonable response concerning my order and EMS shipping information.

Be advised it has unfortunately become necessary to file a complaint with HTTP://www.RipOffReport.com, concerning my consumer concerns of HTTP://www.pharmacy-network.com.

Among other options, you may find, view, review, rebut, or arbitrate this complaint on the world wide web at "HTTP:// www.RipOffReport.com" or "HTTP://www.ripoffreport.com/ r/Pharmacy- Network/Internet/Pharmacy-Network.Com-Email- response -Slow-Accepted- Yes-Product-delivery-to-date--1147823"."

An email reply from pharmacy-network.com which was received Fri, Jun 6, 2014 at @ 04:36 AM (after over 100 emails*** were sent to pharmacy-network.com) follows:

"We have many payments which hold no reference number or name and therefore, we are unable to match payments with order numbers/customers!

In order for us to locate your payment can you please provide the (omitted here per privacy policy) reference number that would have been provided to you by (omitted here per privacy policy) at the time you made your payment.

Kind Regards

Cherie

Admin Support Team PNI Pharma Group

My email reply to the above was sent to admin@pnipharma.com and contact@pharmacy-network.com on Fri, Jun 6, 2014 at 04:23 PM:

"Dear Cherie,

Thank you for the favor of a reply concerning my order #(omitted here per privacy policy).

The following information has been emailed to you between 80 and 100 times since 05/04/2014.

For your company records, you may want to make a note of the information following below.

What is my EMS tracking number?"

"Dear Cherie,

Be advised of the following transaction details:

Name of sender: (omitted here per privacy policy)  

Payment sent via: (omitted here per privacy policy)

Payment amount:  (omitted here per privacy policy)

Pharmacy Network Order No:  (omitted here per privacy policy)

Remitrting agency:  #(omitted here per privacy policy)

Be advised I request EMS trackable express shipping information.  

Should you require further details, please reply with information request.  

Thank you for your time and attention to this transaction.  

Regards,  I am,  (name omitted here per privacy policy)" 

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#7 Author of original report

No receipt of prepaid order from pharmacy-network.com; No refund; and No response to over 100 emails sent to pharmacy-network.com

AUTHOR: Jane Q Public - ()

As of June 5, 2014, still no response from pharmacy-network.com regarding status of prepaid order.

It appears by their website they are accepting orders from web customers.

To date, have sent over 100 emails through their website contact us form and from my email account regarding my prepaid order.

Should my prepaid order from pharmacy-network be received, this report shall be updated to reflect same. Should any contact other than receipt of my prepaid order be received from pharmacy-network.com, this report shall be updated to reflect same.

Most recent attempts to establish contact and request delivery of prepaid order or a full refund of same are as follows:

"Submitted via pharmacy-network.com "Contact Us" form on 06/05/2014

Dear Cheri,

I have received neither my order with an EMS tracking number or a full refund as requested by my prior approximately over one hundred (@ > 100x) attempts emailing your company via pharmacy-network.com "Contact Us" website or my email account.  

I am unsure if the HTTP://www.pharmacy-network.com website "Contact Us" form is, has or had been in working order or if email sent to admin@pnipharma.com and/or contact@pharmacy-network.com is, has or had been received by same.  It was necessary to attempt contact @ > 100x due to a lack of reasonable response concerning my order and EMS shipping information.

Be advised it has unfortunately become necessary to file a complaint with HTTP://www.RipOffReport.com, concerning my consumer concerns of www.pharmacy-network.com.

Among other options, you may find, view, review, rebut, or arbitrate this complaint on the world wide web at "HTTP://www.RipOffReport.com" or "HTTP://www.ripoffreport.com/r/Pharmacy- Network/Internet/Pharmacy-Network. Com-Email-response-Slow-Accepted- Yes-Product-delivery-to-date--1147823."

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