• Report: #4335

Complaint Review: Philadelphia Carpeting & Shaw Industries

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  • Submitted: Wed, January 31, 2001
  • Updated: Tue, July 23, 2002

  • Reported By:Tempe Arizona
Philadelphia Carpeting & Shaw Industries
Dalton, Georgia U.S.A.

Philadelphia Carpeting Shaw Industries defective caroeting

*UPDATE Employee: they just dont care this is a dying company

*Consumer Suggestion: HIRE A PROFESIONAL FLOOR COVERING INSPECTOR

*Consumer Suggestion: HIRE A PROFESIONAL FLOOR COVERING INSPECTOR

*Consumer Suggestion: HIRE A PROFESIONAL FLOOR COVERING INSPECTOR

*Consumer Suggestion: HIRE A PROFESIONAL FLOOR COVERING INSPECTOR

*Consumer Comment: I own a Flooring Store

*0:

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I have recently installed Shaw Industries Philadelphia Carpet in half of my home.After it has been down for a short period of time, I have noticed many lines through it. After contacting Shaw directly, I can see that they are really not concerned about their consumers and have a terrible Customer Relations Dept. My next step is to write the officers in the corporation to inquire about their arrogant and pompous people who are there to help the consumer.

This report was posted on Ripoff Report on 01/31/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Philadelphia-Carpeting-Shaw-Industries/Dalton-Georgia/Philadelphia-Carpeting-Shaw-Industries-defective-caroeting-4335. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 7Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

they just dont care this is a dying company

AUTHOR: e - ()

shaw industries used to be a good company to work for. Since the buy out things are changing. Quality is not important any more and the employees are treated unfairly and are not having a say so in things that go on. I cant give my email or other information because they will know who I am.

I work for the Ellijay Plant 82 and let me tell you quality stinks. I a machaine problem arises and is brought to there attention the let it go. They are not quality centered and more... it is production and money. They intend to make the carpet for as little as possible and mark it up greatly. Someone is making the money while the employee are losing their homes and falling further in debt. I dont plan to stay with this company for long ..... 12 years is long enough. Im still stuck in the same job for the last 8 years as a technician. I have seen many thing pass through that shouldnt have and I am sick to see a once great company fall.
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#2 Consumer Suggestion

HIRE A PROFESIONAL FLOOR COVERING INSPECTOR

AUTHOR: KEN - ()

The consumer certainly has the right .. and should hire their own expert.

The consumers concerns would be properly and professionally inspected .. a comprehensive report written, which in turn the consumer should file with the floor covering dealer/installer in question (IF the fault is found to lay there that is) &/or with the "CLAIMS" Department of the manufacturer if the concern(s) is found to be manufacturing related.

This consumer can find a nationwide listing of certified carpet inspectors to choose from by visiting this Web Site.

http://www.inspectors-experts.com
/Find_inspec..htm

Otherwise no comment from this Inspector .. as without actually doing an inspection and quizzing the consumer for additional & needed information .. it would be an impossible task.

I'm surprized that this particular manufacturer did not send an unbias & independent Inspector to this consumers home, which they regularly do. Maybe the "CLAIMS" Department was not contacted or .. .. .. .. ?????
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#3 Consumer Suggestion

HIRE A PROFESIONAL FLOOR COVERING INSPECTOR

AUTHOR: KEN - ()

The consumer certainly has the right .. and should hire their own expert.

The consumers concerns would be properly and professionally inspected .. a comprehensive report written, which in turn the consumer should file with the floor covering dealer/installer in question (IF the fault is found to lay there that is) &/or with the "CLAIMS" Department of the manufacturer if the concern(s) is found to be manufacturing related.

This consumer can find a nationwide listing of certified carpet inspectors to choose from by visiting this Web Site.

http://www.inspectors-experts.com
/Find_inspec..htm

Otherwise no comment from this Inspector .. as without actually doing an inspection and quizzing the consumer for additional & needed information .. it would be an impossible task.

I'm surprized that this particular manufacturer did not send an unbias & independent Inspector to this consumers home, which they regularly do. Maybe the "CLAIMS" Department was not contacted or .. .. .. .. ?????
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#4 Consumer Suggestion

HIRE A PROFESIONAL FLOOR COVERING INSPECTOR

AUTHOR: KEN - ()

The consumer certainly has the right .. and should hire their own expert.

The consumers concerns would be properly and professionally inspected .. a comprehensive report written, which in turn the consumer should file with the floor covering dealer/installer in question (IF the fault is found to lay there that is) &/or with the "CLAIMS" Department of the manufacturer if the concern(s) is found to be manufacturing related.

This consumer can find a nationwide listing of certified carpet inspectors to choose from by visiting this Web Site.

http://www.inspectors-experts.com
/Find_inspec..htm

Otherwise no comment from this Inspector .. as without actually doing an inspection and quizzing the consumer for additional & needed information .. it would be an impossible task.

I'm surprized that this particular manufacturer did not send an unbias & independent Inspector to this consumers home, which they regularly do. Maybe the "CLAIMS" Department was not contacted or .. .. .. .. ?????
Respond to this report!
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#5 Consumer Suggestion

HIRE A PROFESIONAL FLOOR COVERING INSPECTOR

AUTHOR: KEN - ()

The consumer certainly has the right .. and should hire their own expert.

The consumers concerns would be properly and professionally inspected .. a comprehensive report written, which in turn the consumer should file with the floor covering dealer/installer in question (IF the fault is found to lay there that is) &/or with the "CLAIMS" Department of the manufacturer if the concern(s) is found to be manufacturing related.

This consumer can find a nationwide listing of certified carpet inspectors to choose from by visiting this Web Site.

http://www.inspectors-experts.com
/Find_inspec..htm

Otherwise no comment from this Inspector .. as without actually doing an inspection and quizzing the consumer for additional & needed information .. it would be an impossible task.

I'm surprized that this particular manufacturer did not send an unbias & independent Inspector to this consumers home, which they regularly do. Maybe the "CLAIMS" Department was not contacted or .. .. .. .. ?????
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#6 Consumer Comment

I own a Flooring Store

AUTHOR: Sandi - ()

I own a carpet store. I am thinking this owner
went to a store and purchased this carpet.
Perhaps they felt they could put it in themselves. Maybe their cousin the roofer did it.

Was ths person CFI certified? Did yo get your carpet from a Shaw Aligned Dealer.Did this person
try to save money by having someone other than a Certified installer? Was the floor prepped properly? Was in glued down over pad? Double glue down? Stretched?Tackstrip?

I have had problems with Shaw carpet.They are few and far between. They are "THE BEST" when it comes to complaints. I know this team. You I do not.
Sandi Snyder
SNYDER FLOOR COVERING
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#7 0

AUTHOR: - ()

This email is a rebuttal to RipOff #4335.
It was sent by Dan at Bodapop@traverse.com.

They filed the following rebuttal to the above Rip-Off Report:

Their email: Bodapop@traverse.com
Their name: Dan

Their relationship to the company: Advocate

Rebuttal:
You fail to mention a few things about your carpet purchase.
1. Did you buy it from a retail carpet store or a discounter?
2. Did you have it professionally installed?

Carpet that develop lines are usally because they were not power
stretched, meaning they were not isnatalled correctly. Many sav-a-buckers complain of a carpets poor performance, whin in fact it is the customers poor performance that is usally the problem.

::::::::::::
EDITORS NOTE: I don't think this time it is usual.
Did you see the carpet to make such a judgment?
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