• Report: #1022897

Complaint Review: Philip Robles Phillip J. Robles | Sr. Lending Specialist | Citibank, N.A.

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  • Submitted: Sun, March 03, 2013
  • Updated: Sun, March 03, 2013

  • Reported By: Jennifer — Westchester Co New York United States of America
Philip Robles Phillip J. Robles | Sr. Lending Specialist | Citibank, N.A.
0 S. Greeley Ave, Chappaqua, New York United States of America

Philip Robles Phillip J. Robles | Sr. Lending Specialist | Citibank, N.A. Smooth salesman up front-then no follow-through Chappaqua, New York

*General Comment: I had no issues with Philip Robles or Citibank

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Agree with a previous reviewer: DO NOT do business with Philip Robles or his "assistant" Danilo Kulock (who despite being sold as a brilliant, detail oriented assistant, has an always full mailbox and never replies to emails either). Robles is a confident, smooth, articulate salesman up front--then he evaporates. Will only vaguely answer questions in emails, never takes responsibility for problems, and  does not return repeated telephone calls.

The affiliated Citibank processor seemed inexperienced and unmotivated and the unnamed "underwriter" is blamed for numerous requests and re-requests for information not listed in the initial submittals, that cause unbearable delay. They team botched many additional steps crucial to the  process and did not follow through in a timely way to close the loan. Confusing paperwork is mailed several times a week-- gave up after months and months of torture.

This report was posted on Ripoff Report on 03/03/2013 02:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Philip-Robles-Phillip-J-Robles-Sr-Lending-Specialist-Citibank-NA/Chappaqua-New-York-10514/Philip-Robles-Phillip-J-Robles-Sr-Lending-Specialist-Citibank-NA-Smooth-salesman-1022897. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Click Here to read other Ripoff Reports on Philip Robles Phillip J. Robles | Sr. Lending Specialist | Citibank, N.A.

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#1 General Comment

I had no issues with Philip Robles or Citibank

AUTHOR: David - ()

My recent experience with Philip Robles and Citibank: I started on refinance inquiry and process on March 4, 2013 and closed on my new loan on March 22, 2013.  I had no issues whatsoever with Philip Robles during the entire loan process.  I wasn't "underwater" on my loan.  I did my due diligence, I had a lot questions for both Philip and Citibank and all my questions and concerns were answered.  It took 19 days (really 15 business days) from start to finish.  Im aware that everyones situation is unique both Philip and Citbank provided Excellent service and follow through at all levels including the Bank's attorney Law Group.
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