• Report: #870686

Complaint Review: Philippine Air Lines

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  • Submitted: Thu, April 19, 2012
  • Updated: Thu, April 19, 2012

  • Reported By: standupguy — Nanaimo British Columbia Canada
Philippine Air Lines
Vancouver International Airport Internet, British Columbia United States of America

Philippine Air Lines Philippine Air Lines cancels ticket at check-in Internet, British Columbia

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I purchased a domestic airline ticket for my fiancee on line from the Philippine Airlines (PAL) website in British Columbia. I received my copy of this ticket and read through it carefully. All was in order, yet when my fiancee presented the ticket at check-in, the PAL agent canceled the ticket since she did not have the VISA card or photocopies of the card with her.  This was impossible for her since I am in Canada and she is in the Philippines. This policy of PAL existed on their Philippine website and not on the one I used to purchase this ticket from Canada. I received no notice of this policy and my fiancee had her passport with her. She was forced to buy another ticket. I sent 2 emails to the PAL refund email address I was given by PAL staff in the Philippines. They never sent any replies or gave any explanation why I was not informed of this requirement.

This report was posted on Ripoff Report on 04/19/2012 03:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Philippine-Air-Lines/Internet-British-Columbia-/Philippine-Air-Lines-Philippine-Air-Lines-cancels-ticket-at-check-in-Internet-British-Co-870686. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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