- Report: #689683
Report - Rebuttal - Arbitrate
Complaint Review: Phoenix Car Rental
Phoenix Car Rental2934 E McDowell Rd Phoenix, Arizona United States of America
Phoenix Car Rental ,A A Able's Phoenix Car Rental False advertising using the old bait and switch routione. Horrendous customer service as well. Phoenix, Arizona
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This establishment is without a doubt the most horrible businesses in the United States, It apparently goes by numerous different names (A A Able's Phoenix Car Rental, Saban's Rental, Phoenix Car Rental, and perhaps others.
My family had reserved a Suburban through this company for a 5 day period to attend a wedding in Sedona. I called the business numerous times prior to making a reservation in search of specific information about their vehicles. One of my questions was how old are the Suburbans. The answer was that all of the Suburbans were late model vehicles and our vehicle would be either a 2010, 2009, or 2008 model. I then finalized the reservation
On the scheduled day of the rental, we arrived on time at their facility at 11:00am. I was somewhat surprised as according to their website the company supposedly has 1,100 vehicles in their fleet. I think I saw maybe a dozen. [continued below]....
We left the store in shock. Big Pete followed us out of the store yelling more obscenities to my entire family including twin 7 year olds. Needless to say, we left and luckily found the needed vehicle elsewhere. In addition to their non-existent customer service skills, they engage in false advertising as well. Bait and switch at its best. Very surreal and shocking that a supposed business professional could act in this fashion. My wife and kids were in fear of their lives the way this man was carrying on.
This report was posted on Ripoff Report on 02/02/2011 02:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Phoenix-Car-Rental/Phoenix-Arizona-85008/Phoenix-Car-Rental-A-A-Ables-Phoenix-Car-Rental-False-advertising-using-the-old-bait-an-689683. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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