• Report: #899365

Complaint Review: Phoenix Car Rental

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Mon, June 18, 2012
  • Updated: Mon, June 18, 2012

  • Reported By: Gabriel — Willoughby Ohio United States of America
Phoenix Car Rental
2934 E. McDowell Rd. Phoenix, Arizona United States of America

Phoenix Car Rental A-Able, Saban's Car Rental Undisclosed fees and horrible customer service! Phoenix, Arizona

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

This is the worst company I have ever dealt with in my life. The experience was something you see in a bad B movie. I was quoted a "Flat" rate of $549/week for a van rental. After my family arrived at the airport we called to get picked up and they sent a vehicle that could not fit all of us. So I had to leave my family at the airport, sign the fake contract ( that appeared to be written by a toddler ) that only showed the $549 rate, then go back to the airport to pick up my family. The van was in horrible condition and felt like it was going to fall apart. I dropped it off on a Saturday and was told that the total charge would not be available until Monday and I needed to contact the "Accounting" department. Normally this would seem strange but none of the guys working there looked like they were smart enough to use a calculator, especially the jerk Pete behind the counter. None of them have people skills and I'd be surprised if they didn't have a criminal record. I called Monday to speak with "Accounting" and they told me the charge would be $867. They added fees for shuttle service to and from the airport, additional drivers, full coverage insurance, 19.55 % tax and so many other surcharges it would make your head spin. NONE OF THESE EXTRA FEES WERE DISCLOSED AT ANY POINT! I will warn as many people I can about this place and hope they get shut down. Hopefully a class action suit will be filed against them soon.

This report was posted on Ripoff Report on 06/18/2012 04:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Phoenix-Car-Rental/Phoenix-Arizona-85008/Phoenix-Car-Rental-A-Able-Sabans-Car-Rental-Undisclosed-fees-and-horrible-customer-servi-899365. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Phoenix Car Rental

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory