- Report: #964646
Report - Rebuttal - Arbitrate
Complaint Review: Phoenix Car Rental
Phoenix Car Rental2934 E McDowell Rd Phoenix, Arizona United States of America
Phoenix Car Rental Saban's Rent A Car DO NOT RENT A CAR FROM THEM!!! CAR RENTAL HELL!!! Phoenix, Arizona
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The "driver" then proceeded to tell us that we were only getting $18 back from our deposit because of the fees for a shuttle (which was not told to us was a cost), and that we would be charged for insurance (when we never were asked for proof of insurance like a REAL CAR RENTAL AGENCY!). They assumed that we wouldn't have insurance and then charged us $118 for 6 days of renting the car along with the car rental. SHADY COMPANY!!! DO NOT RENT FROM THEM!
After getting home and calling their company, they gave a phony cell number of their "cust service line" to ask about the contract. And then proceeded to tell me that I was crazy for calling back several times to get the right number! WTF?!? I am a customer you just ripped off and you expect me to just sit back! Really?! Ugh...NO! After calling 3 more times to talk to a manager, they put me on hold for 15 minutes and then I called back again and they gave me the run around and also answered the phone each time with a different company name!
SHADY PART OF TOWN THEY ARE LOCATED IN! SHADY CARS! DIRTY AND FILTHY! SHADY COMPANY!
This report was posted on Ripoff Report on 11/04/2012 03:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Phoenix-Car-Rental/Phoenix-Arizona-85008/Phoenix-Car-Rental-Sabans-Rent-A-Car-DO-NOT-RENT-A-CAR-FROM-THEM-CAR-RENTAL-HELL-Ph-964646. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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