- Report: #1124123
Report - Rebuttal - Arbitrate
Complaint Review: Phoenix Car Rental
Phoenix Car Rental2934 E Mc Dowell Rd Phoenix Az 85008 , Select State/Province USA
Phoenix Car Rental I called Phoenix Car Rental on 02-06-14 to get an estimate on renting a car from 02-07-14 to 02-11-14 and they asvised me the total would be $139.00. I then realised I needed to take the car out of state so I called the same car rental company back to ask what that price would be and they said $50 more then the previous price, I asked them to reserve a car for me and that I would be in the next day after work. So the next day I arrived at phoenix Car Rental at 4pm 02-07-14 and they then quoted me a price of $249.00 and I was upset that the price had changed and they said they had just gave me an estimate but that was the price. I was very upset and told him I was never told about this and that the $249 was the total for everything that is what I was told and the guy on the other end of the phone hung up! I then called back and got a man on the phone that could not speak any english and he claimed the accounting dept would be contacting me. i could barely understand him enough to get that much out of him. I asked to speak with the man that just hung up on me and he claimed he was the only one there. Since that day I still have not received a call from Phoenix Car Rental. This company is extreamly unethical and they are obviously running a scam. Phoenix Arizona
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I called Phoenix Car rental on 02-06-14 to inquire about renting a car on 02-07-14 to 02-11-14 and I was quoted $139.00 for those days. That same day I realized I would need the car to go out of state so I called back to ask what that charge wuld be and they quoted me $50 more then the last quote so I told them I would be in friday to rent a car.
So friday 02-07-014 4:30pm I went into Phoenix car Rental and then proceeded to tell me that the total for those days it would be $249.00. Totally different from the quote I got on the phone and they claim that was an estimate. I really could not do much about it since I was dropped off by a friend so I went ahead and agreed to it. So the guy behind the counter was Ed he asked me for my D.L. and a credit card and he said that he will be putting $249 plus $200 deposit in which he said would be credited to my account once I return.
I returned at 3:30 02-11-14 with a full tank of gas and when I went into the office the man asked me for my insurance card and I asked him why he was asking me now and he said that sometimes they do that if they forget when they rent the car. So I didnt think much of it and I asked when my $200 would be returned to me and he replied 2-3 days. So 2 days I proceeded to look at my bank account and the had only returned $52.00 back to me. I was steaming so I called the rental office and asked them why and thier reply was the $150 was for insurance and taxes. What? I asked and I told him that all was included in the $249 I already paid and the guy on the phone proceeded to hang up! I called back and got a man that could hardly speak english and I asked for the guy I was speaking with and he claimed he was rthe only person there. I could barely make out what he was saying and he said that the accounting dept will call me back. To this day I still have not recieved a call back or any of my deposit back.
This company is a rip off and unethical. Something needs to be done!
This report was posted on Ripoff Report on 02/17/2014 09:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/Phoenix-Car-Rental/Select-StateProvince/Phoenix-Car-Rental-I-called-Phoenix-Car-Rental-on-02-06-14-to-get-an-estimate-on-renting-1124123. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.