On 5/22/04, Phoenix Executive Group contacted me by phone, after I placed my resume online to change careers. They told me to set up an appointment the next day, as they would not be giving me another call, that this would be my only opportunity to retain their services.
Being in the position I was in I jumped at the chance to see what they could do for me. I tried to ask questions on the phone to quantify what they could do for me and I was told they were not allowed to tell me anything further due to the proprietary way they go about their process. I was told to check them on the BBB, which I did, and it showed no complaints that had not been justified already.
On 5/23/04, I met with Mr. George Nicholas in their Princeton, NJ office. He promised that although not a placement agency, they had access to actual client contacts, most of whom just happen to be previous clients of PEG, who would be able to get me into the appropriate person in a company who was actually doing the hiring, not HR, who would be able to place me into a position or the hiring company would 'create a position' for me, once they received my updated information.
Their selling tactics were very hardcore, "did I really want to lose this opportunity by not choosing to work with them". On 5/28/04, I met again with Mr. Nicholas, along with my wife who I was told HAD to be there. She took time off from her work and he kept us there for 2 and a half hours with the same hard sell techniques, and the exact same script. I signed for $3950., with a promise that they could get me an $85000+ a year job, with a $6000.00 sign on bonus, that would more than pay my fee to them, or that the employer would pay this fee, because, if they had to go through a hiring agency, they would be paying up to 24K to the agency, so why wouldn't they just go directly to me. The resume they wrote for me was basically unusable, and had to be rewritten.
The original counselor Mr. Charles Jannetti, had left the company and I was not notified at all, only after trying to contact him for two and a half weeks, was I unceremoniously dumped onto a new counselor, Mr. Frank A. Durante who had no idea of my background or where I was trying to go with my career, he was totally non apologetic, and I started over from square one. Very bad experience, I feel I was defrauded.
When I was in 1st meeting with counselor, I was made to sign a paper stating I was happy with their service, and when I questioned that the paper said the opposite of what was told by Mr. George Nicholas, Director of Marketing, in terms of what they would do for me, including a statement that there where no verbal promises made, he became belligerent and told me he would pull him into the meeting to discuss the difference, (Nicholas happened to not be in the office).
I believe strongly that they take advantage of people who are looking to change careers. Now I realize that their tactics are completely unscrupulous. Description of how you were defrauded: I feel I was defrauded by their sales tactics, from the first phone call to me that had not been requested in any way, to their sales tactics in getting me to sign up, their customer services and promises that they had no intention to fulfill.
Shrewsbury, New Jersey