- Report: #1057009
Report - Rebuttal - Arbitrate
Complaint Review: Pic & Pay Auto
Pic & Pay Auto2756A Old Washington Road, Waldorf, MD 20601 Waldorf, Maryland USA
Pic & Pay Auto Told that leaking oil on day 2 of driving that it would stop automatically after sealant set. It was May and the car is still leaking, smelling like chemicals, and transmission skips. Waldorf Maryland
*REBUTTAL Owner of company: No complaints from the new owners of the vehicle
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I purchased a 2001 vehicle with just around 60,000 miles as a Christmas gift for my teenager. Paying about $2,500 deposit and $200 bi-weekly for 5-months they finally accepted the car back and as promised did not return any money to me. Within a week of getting the car, it was leaking oil, fumes smelling throughout the car, one back door inoperable and a back door window was not working. Although they say that all fluids are topped off when you buy the car. Ray, Repair Lead asked me if i had gotten an oil change within the week. I informed him that i didn't think it necessary because we just brought the car but that I would take it for an oil change.
After paying about $100 for new oil filter and synthetic oil the car continued to leak. Pic and Pay did fix the window and the door lock. Unfortunately, within 2-months the window was no longer working again and the other back seat door lock wouldn't work. Pic and Pay said it would cost be over $500 for materials and labor. When they said "as-is" they mean it. After paying another $2,000 - $3,000 in payments, we started to oil the car every other week. Finally taking it to another auto repair shop (now at about 62,000 miles) for an oil and filter change, we were told that the car could not be driven and that because it was in such aweful conditition they were afraid to do the requested service. They recommended service that would cost over $800. I again took the car back to Pic and Pay (about my 6th trip for some type of repair or another) and was told that it would cost well over a thousand dollars to fix the problem. They willing agreed to let me out of my contract if I don't in essence tell anyone about my problems and also that i won't try to get my money back my any other means. Two weeks pasted and the same car was on their lot for sale.
My son who also paid a substantial down payment also returned a car to Pic and Pay without any refund. The transmission was bad in that one. Again, the car was resold to the public.
This report was posted on Ripoff Report on 06/06/2013 02:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pic-Pay-Auto/Waldorf-Maryland-20601/Pic-amp-Pay-Auto-Told-that-leaking-oil-on-day-2-of-driving-that-it-would-stop-automatic-1057009. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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