I had a terrible experience on 8/16/08 at your California Maryland Walmart location and you can rest assured I will NEVER take my chidlren to be photographed there again.
I arrived at the studio 15 minutes early and had to wait nearly 45 minutes with an antsy 7 month old to get our pictures taken.
The older woman taking the pictures stopped numerous times to answer the phone and seemed to have no idea what she was doing.
When it was finally our turn I showed her the coupon that had been sent to me at MY E-mail that I had signed up to receive when I put in the zip code of the California store. and she said "oh ok, no problem" and proceeded to take the pictures. She also kissed my baby which is a HUGE HUGE HUGE no no to me!!! Nobody should touch my baby without my permission let alone kiss her!
After the pictures are taken we walk over to the computer and start looking at the pictures. I said "So can I use any of the pictures for the package?" and she says "OH yeah... uhm we don't have that deal here." Excuse me?! I pointed out to her that it doesn't say that anywhere on the coupon but she insisted she couldn't give me that price... I admit I should have just left right then. She showed me a package that was $99 and told me she would honor it at %60 off the price making it $40. Fine... I liked most of the pictures. I don't have time to deal with this, and it was 20 or so sheets so I figured that was a good enough deal.
After accidentally deleting my selections TWICE she finally got the order submitted. (My appointment was at 4 and it was after 6 by the time I left, by the way).
We walk over to the register, she rings me up and says "That'll be $118.75" WHAT????! I said "that's not what you told me just a minute ago!" She just stood there staring at me like I'm stupid and repeated the price. I said "I'm not going to pay that. You just told me the package was going to be $40!" She got on a PERSONAL call in the meantime. I was LIVID. She finally rung me up for $48.75 and I said "fine" and paid the bill. I really shouldn't have. I let my emotions get to me and as a working mother I don't have any free time on my hands to get my daughters pictures taken elsewhere.
All I wanted was the $4.99 package you offer on your site and it's totally innapropriate to be told it is unnavailable when it's prominantly shown on your site! I'll be contacting the Better Business Bureau about this blatant BAIT AND SWITCH!
I got my son's pictures taken at Walmart every month when he was a baby but will NEVER bring my daughter to a Walmart to be photographed again.
Here is the coupon I received: