To make an extremely long story short... Not possible! I had pics taken
for my daughters first Birthday (Oct 2010). I put a deposit down &
was to pay the remaining amount when the pics came in. I received a
phone call on Nov. 5th stating that my pics were in and proceeded to go
collect them and pay the remaining balance with an electronic check.
After paying the balance I noticed half of the pictures were not what I
had ordered & left them with the studio & they agreed to reorder
the pics I had originally chosen and they would be in on Nov. 17th
2010. Once the electronic check posted to the bank account(that was
stamped on the front with the correct amount) I noticed they had
actually charged $70.00 over what they were supposed to.
I called the
studio and they were of no help!!! I then called CPI(the company that
owns Picture me & a few others) customer service and was told to
make copies & fax everything to them, which I did. I repeatedly had
to call, be put on hold, and was never able to speak with a supervisor
which I had asked to do multiple times. After receiving horrible
customer service they told me an amount that they would refund... I
still would have been paying $10.00 more than I was supposed to be
paying. I told the company I would be returning the portrait package to
the studio and wanted a full refund including the $70.00 that was taken
out of the account that they were not authorized to do!. I returned to
the studio with the portrait package less 1 5x7 & 2 wallets that I
agreed to pay for on Nov 16th 2010.
When I arrived I informed the
Manager who I had already spoken with regarding the situation, I had
spoken with CPI customer service & I was here to return the picture
package. She then said she had to call them herself and I stated that
was fine. I didn't think I would have to give her the number to the
company she works for...WOW! I said to her here is the number for CPI
& she then responded with "who is that?" Another big WOW!!! Their
own employee was on hold for more than an hour. She stated I was there
to return the photos & I believe they asked if they were all there?
She told about the 5x7 and 2 wallets and they asked where the others
were. HELLO!!! You have them !Another employee who heard what was going
on, came over to say she had remembered me & confirmed what I was
saying. She then stated another employee had put them somewhere...
course that somewhere couldn't be found. I asked the manager to call her
district manger & she said she would and have her call me regarding
this situation. I haven't received a call from the manager of the
studio, CPI or a district manager. Gotta love great customer service. My
dogs receive better customer service from the vet. My husband has
informed the BBB and we will see what happens from here. Completely
unorganized, horrible customer service that I didn't even truly
describe, never mind thieves. So I now have a portrait package that I
can't return, even though I paid for them and had $70.00 ripped from my
account because they still have the other half of my package...