- Report: #486554
Report - Rebuttal - Arbitrate
Complaint Review: PictureMe Portrait Studios (Inside WalMart)
PictureMe Portrait Studios (Inside WalMart)17030 US HWY 441 Mount Dora, Florida United States of America
PictureMe Portrait Studios (Inside WalMart) Misrepresentation of product!!! Mount Dora, Florida
*UPDATE Employee: Fire your graphic design artist
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I went to Pictureme Portrait Studios in Wal-Mart to have some pictures taken for me to use in marketing materials. I am a realtor and need Hi Resolution photos for signs and other marketing stuff. They sell a Hi Resolution photo CD with copyright release for $119.99 ($128.39 with tax). When I got the CD home, the pictures were between 200 and 300KB (No where close to "Hi Resolution"). I was told by the graphic artist I am working with that Hi Resolution photos start at 3MB and go up from there. NOTE: Before I purchased, I told the clerk what I needed the photos for and specifically that they needed to be large file size high resolution photos. She said, "The cover says they are hi resolution, I don't know how large they are, but they would'nt sell them that way if they were'nt hi resolution". So I called the studio. They told me to bring in the CD and the receipt and they would make a new CD. They did, when I got it home, it was the same file size as before.
I called again, waited on hold 15 minutes, and was told I would receive a call back. 3 days later I called again (waited 15 minutes) and was told I would receive a call back from the district manager. Well, the pictures were taken on 8/5/09, today is 8/28/09, I still have not received a call back. I called again, waited another 15 minutes and was told I will receive a call back from the district manager. Same run around as before. NEVER NEVER BUY FROM PICTUREME PORTRAIT STUDIOS!!! Pictureme Portrait Studios has the worst customer service I have ever dealt with... Comcast comes close, but pictureme portrait studios takes the cake for the worst customer serivce on the planet. I beg you, please do not buy from them under any circumstances. Pictureme Portrait studios has the most horrible customer service on the planet. I hope they go out of business soon, or that Wal-mart evicts them for leaving such a bitter taste in the mouth of Wal-mart's customers. So far I have waisted 3 trips to the store, and over 1.5 hours on the phone (45 minutes listening to elevater music before reaching a live person). It is no worth it! Don't use Pictureme Portrait Studios, no matter what.
This report was posted on Ripoff Report on 08/28/2009 10:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/PictureMe-Portrait-Studios-Inside-WalMart/Mount-Dora-Florida-32757/PictureMe-Portrait-Studios-Inside-WalMart-Misrepresentation-of-product-Mount-Dora-F-486554. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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