On 5/24/09 I went to Wal-Mart to PictureMe Portrait Studios. Their employee Connie admitted us. I wanted to take pictures of my two children. She took couple of pictures and when I asked her about the prices they have on pictures she told me that we will talk about it later. As she was talking pictures she kept running back to her desk answering the phone while my children were getting tired of sitting. later after we took the pictures and picked out the ones we like, she told us that it will be $159.00. I told her that I am not willing to pay that much for couple of pictures and asked her if they have any deals, she told me about $79.99 and the 20% off deal. I agreed but when it was time to pay she charged me $89.99, when I asked her why the price went up and where is the 20% discount. She told me that she mis-quoted the price and she is giving me the best deal ever because even when I pay $89.99 she already gave me 30% discount. She could not look me in the face as she continued telling me that their computers are changing and that I will not see the Discount on the receipt because she has to do it manually but after their technology changes it will be showing up on the receipts. I asked for the number to customer service and she told me their is none but when I mentioned that I saw the 1-888 number on one of the ad-card she said 'oh' and grabbed the card. I told her that I want that number and she read it off really fast, so I bend down close to her and wrote it off, she told me that I can't have the card because it has the 20% coupon that was used, .
after we left the store I call the 1-888-Pic Me Too number and sure enough not only did she over charged me, she did not give me any discount, The customer service lady told me that she will need to call Connie and will get back to me but for two day no one called me, I had to call again and finally they refunded me $25.00. So you can See I was overcharged $25.00...
My pictures were due to come in 6/9/09 but no on e called me to tell me that they were ready, I called on 6/15/09 and left a message, they did not call me back. I went to the store and Connie was there again, she could not find my Pictures and told me that she will call me tomorrow after she talks to the district to see where they are. I got a call the next day and now they are telling me that the picture will be in 7/3/09.
I called customer Service and asked for the full refund, they did not apologize for the service but did agree to refund me in full.
I am a new mom with two young children, this was the first time I ever had time to take my children fro pictures and it might be the last, If I ever do go to take pictures I am 100% sure that I will NOT go to this place ever again. Picture ME has horrible service and lies and cheats people.
WHAT A WASTE OF MY FAMILIES TIME AND money.
NEVER go to this PLACE if you want GOOD pictures, service and PRICE.
I was OVERCHARGED and the Service it self was AWFUL.