- Report: #952143
Report - Rebuttal - Arbitrate
Complaint Review: Piercing Pagota
Piercing PagotaSouth W S Young Drive Killeen, Texas United States of America
Piercing Pagota Zales Unless your looking for added stress, buy your jewelry else where Killeen, Texas
I asked her to show me in writing and she said, it is a new policy, not yet on the signs. I told her if it wasn't in writing they can't make me get the warranty to get the half off deal. So then decided to try to refuse me service. After I asked for the corporate number she told me they were closed and then called security trying to get me booted from the mall.
Security showed up as I was on hold with a very OPEN customer service line. The lady at the 1-800 number was very nice, called the store to talk to this "store manager" the "store manager" told her I was trying to get buy one get one half off on clearance, and while I was buying a pair of clearance earrings, I was also buying two regular priced earrings. I ended up getting the half off one of the regular priced items because this is NOT their policy.
The best part about all this is the district manager did call me back, and instead of being customer serviced minded accused me of yelling and cursing at the lady, she said customers and security guard had told her I had. Now if I had cussed and yelled at the mall in front of security I would have been escorted out. Even though this lady was lying with every word that came out of her mouth I never cussed or yelled. So if customer service is important to you, buy your jewelry elsewhere.
This report was posted on Ripoff Report on 10/07/2012 08:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Piercing-Pagota/Killeen-Texas-/Piercing-Pagota-Zales-Unless-your-looking-for-added-stress-buy-your-jewelry-else-where-Ki-952143. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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