- Report: #941675
Report - Rebuttal - Arbitrate
Complaint Review: Pimsleur Approach
Pimsleur Approach4412 Ludlow Street Philadelphia, Pennsylvania United States of America
Pimsleur Approach Stroll, Scam, Ripoff, hidden charges, $10.00 Lure Philadelphia, Pennsylvania
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I ordered the Spanish Language "introductory" discs for $10.00. I then received a second package of "Gold" level language disks. I did not return them in time to cancel the credit card charge which I understood would be $30.00 but turned out to be $64.00.
I received a third package of language disks. I thought I had received everything I had purchased. The invoice comes with the words "Free Trial" typed across the Unit Price and Total columns and a charge of $0.00 on the Order Total line. I sent the package back along with a letter attached and stated in the letter to not send me anymore packages and not to charge my credit card account for anymore charges. I paid for the postage to send the package back.
Just a few days after sending the fourth language disk pack back, I received another package of disks. I immediately called the company, spoke to someone in customer service. They had received my return package. The customer service rep. stated they would e-mail me a label to send the fourth package back. They claim they have credited my account for one $64.00 payment but have not taken the payment off for the fourth package yet. I will be calling to get that charge reversed as soon as I receive the label from UPS to ship that pack back.
These companies are affiliated with Simon and Shuster, Inc. I would think that Simon and Schuster would be more careful about whom they associate with. I recommend they pull their license from Internet Order, LLC and not do business with them anymore.
Thank you for taking my complaint.
This report was posted on Ripoff Report on 09/15/2012 12:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pimsleur-Approach/Philadelphia-Pennsylvania-19104/Pimsleur-Approach-Stroll-Scam-Ripoff-hidden-charges-1000-Lure-Philadelphia-Pennsyl-941675. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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