• Report: #970434

Complaint Review: Pimsleur Approach.com

  • Submitted: Fri, November 16, 2012
  • Updated: Wed, November 28, 2012

  • Reported By: Veronica-Thought Pimsleur was a serious comp — Wake Village, Nash Texas United States of America
Pimsleur Approach.com
Internet United States of America

Pimsleur Approach.com Stroll I ordered a language course that was $9.99 and now they say I have to make 4 monthly payments of aproximately $64.99, or they will report me to the credit bureua! Internet

*Consumer Comment: Had similar issue

*Consumer Suggestion: Here's what I found on their website...It's just below and to the left of the order blank...

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     On  August   2012 I ordered Quick and Simple Spanish CDs for $9.95 from the Pimsleur Approach.com. The statement was $9.95. I received the CDs one or two weeks later and the statement was $9.95. One or 2 weeks later, when I was away from home I received another set of CDs. The statement said the charge was 00.00. There were no instructions with respect as how to go about any returns of the CDs, or why I was receiving them.

     I searched my email several times, expecting some explanation about them. I only found some advertising about a speed reading course. On the November the 14 2012 I received a letter from Stroll saying that my account status had changed, to call the Stroll company.

     I talked to a person on customer service who informed me the course was a trial course for 31 or 21 days and since I had not returned the CDs on time I now owed the company 4 payments of aproximately 64.95 each. I could not return the CDs. I had to pay for them Or, I will be reported to the credit bureau. I explained I had not ordered them. He told me I should have read the small print somewhere on the advertisement page. I remembered there was an option for a monthly issue and having crossed out where i said I did not want it. He said there was no such choice and therefore I had to pay.

     I asked him to send me a statement and an address where I could send the payments to, and where he stated that I coud return them or exchange them for another course once I had payed for them in full. I am still waiting for the email. In the meantime I searched for an email from Pimsleur explaining about the procedure in case I did not want the CDs. I never received any or any statement saying I still owed 4 payments.

   In the beginning I thought I had overlooked the emails and maybe I should pay for the course. However, when I saw there were no emails explaining about the procedure or the trial period, I realized It was a well thought out scam. What am I supposed todo? I never used any of the CDs. I do not want them. I do not need them either


This report was posted on Ripoff Report on 11/16/2012 08:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pimsleur-Approachcom/internet/Pimsleur-Approachcom-Stroll-I-ordered-a-language-course-that-was-999-and-now-they-say-I-970434. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Had similar issue

AUTHOR: JJ in NY - (United States of America)

I also purchased the Pimsleur promotional product for $9.95.

I read the entire page before clicking the "order" button. I recall seeing the notice that they would send future shipments, but I do not remember seeing ANYTHING that indicated the cost.

If I had seen the $256 price tag on each package I would have made sure I cancelled right away.

Once the packages started to arrive and the $64 was taken from my account I considered keeping the package as the demo was pretty good and $64 was not that high a price.

But after the second charge of $64 hit my account I went out to their website and was shocked that they were expecting four payments of $64 for each package (or $512 for the two-level course).

I combed through the order confirmation, all of the emails, packing slips, etc, and never once was there any mention of the cost.

I called customer service and was told I could return package 2 as it was still within the trial period, but that payments would continue to be deducted for the first package.

Overall I believe their product is legitimate and works well. I just think that "hiding" the cost of the full course is an "under-handed" way of getting peoples money.

JJ
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#2 Consumer Suggestion

Here's what I found on their website...It's just below and to the left of the order blank...

AUTHOR: Ken - (USA)

Pimsleur Rapid Fluency Purchase Program: One month after you receive your Quick & Simple you'll begin receiving 30 day trial copies of advanced Pimsleur courses in the language you selected. Each course is yours to try for 30 days. You'll receive a new course once every 60 days. For each course you keep we'll bill you in four monthly payments of $64. Remember, there's never an immediate obligation to buy any course because of the 30-day trial period provided with each shipment. And you may cancel future shipments at any time by calling 1-877-802-5283. See Key Details

Guess you somehow missed this part. No Ripoff here.

That must be some fantastic language course at that price.

" In the beginning I thought I had overlooked the emails and maybe I should pay for the course. However, when I saw there were no emails explaining about the procedure or the trial period, I realized It was a well thought out scam. What am I supposed todo? I never used any of the CDs"

You WERE notified with the above note on their site, what's not to understand? NO I DON'T  work for them and had never even heard of them before.

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