- Report: #970434
Report - Rebuttal - Arbitrate
Complaint Review: Pimsleur Approach.com
Pimsleur Approach.comInternet United States of America
Pimsleur Approach.com Stroll I ordered a language course that was $9.99 and now they say I have to make 4 monthly payments of aproximately $64.99, or they will report me to the credit bureua! Internet
*Consumer Comment: Had similar issue
*Consumer Suggestion: Here's what I found on their website...It's just below and to the left of the order blank...
I searched my email several times, expecting some explanation about them. I only found some advertising about a speed reading course. On the November the 14 2012 I received a letter from Stroll saying that my account status had changed, to call the Stroll company.
I talked to a person on customer service who informed me the course was a trial course for 31 or 21 days and since I had not returned the CDs on time I now owed the company 4 payments of aproximately 64.95 each. I could not return the CDs. I had to pay for them Or, I will be reported to the credit bureau. I explained I had not ordered them. He told me I should have read the small print somewhere on the advertisement page. I remembered there was an option for a monthly issue and having crossed out where i said I did not want it. He said there was no such choice and therefore I had to pay.
I asked him to send me a statement and an address where I could send the payments to, and where he stated that I coud return them or exchange them for another course once I had payed for them in full. I am still waiting for the email. In the meantime I searched for an email from Pimsleur explaining about the procedure in case I did not want the CDs. I never received any or any statement saying I still owed 4 payments.
In the beginning I thought I had overlooked the emails and maybe I should pay for the course. However, when I saw there were no emails explaining about the procedure or the trial period, I realized It was a well thought out scam. What am I supposed todo? I never used any of the CDs. I do not want them. I do not need them either
This report was posted on Ripoff Report on 11/16/2012 08:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pimsleur-Approachcom/internet/Pimsleur-Approachcom-Stroll-I-ordered-a-language-course-that-was-999-and-now-they-say-I-970434. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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