• Report: #226968

Complaint Review: Pinnacle Financial Group

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  • Submitted: Sat, December 23, 2006
  • Updated: Wed, December 17, 2008

  • Reported By:Orange California
Pinnacle Financial Group
7825 WASHINGTON AVE., S., STE. 410 MINNEAPOLIS, Minnesota U.S.A.

Pinnacle Financial Group - PFG - Pinnacle - Donald E. Garcia ripoff harassment on disputed debts MINNEAPOLIS Minnesota

*REBUTTAL Owner of company: How to handle a rude caller

*Consumer Comment: Unprofessional and Rude Call Handling.

*UPDATE Employee: Get the facts straight

*Consumer Suggestion: Pete, way too much effort in dealing with this.

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There appears to be no scrouples or limits that the Pinnacle collection agency is willing to adhere to. However, instead of arguing with the peons on the phone, it figures we should take our message directly to the president:

If you do have ANY beef with Pinnacle, perhaps you should write and express yourself directly to its PRESIDENT:
Donald E. Garcia
531D E Gabrielle Lane
Orange, CA 92867

Those HARASSED by Pinnacle Financial Group may not be content having an lost-cause debate with one of the many low-level individuals from Pinnacle's four call-centers. But then... why speak to rank-and-file when you can take your case straight to the top?

Okay, if Donald Garcia dodges you at the address above, you can always try to reach him at one of his other regular jobs: the American Cancer Society (as chairman of the fundraising and sponsorship committee), the YMCA (member of the Executive Board of Directors of the YMCA of Orange County), or as a representative of "Woodrow Wilson International Center for Scholars"(wilsoncenter dot org). However, do try to be discrete... I doubt any of the above would be happy about the day-to-day harassing collection practices of Mr. Garcia's Pinnacle agency. Also, if by chance you reach a female sounding voice when calling Mr. Garcia on the phone at home in Orange County, CA, it will probably be his wife Barbara L. Garcia and is not the Donald, himself -- be polite when asking for Donald.

Donald E. Garcia -- BIO (From SourceWatch)
Donald Garcia "is chief executive officer and president of Pinnacle Financial Group. Prior to this, Mr. Garcia was president of the National Association of Professional Insurance and Financial Advisors of Orange County and president of the Walnut Valley Chamber of Commerce. He was co-chairman of the National Latino Coalition, Por Mi Futuro in Washington, D.C. and a member of the Executive Board of the Alliance of Central County. Mr. Garcia is currently a member of the Executive Board of Directors of the YMCA of Orange County and was chairman of the Fundraising and Sponsorship Committee, American Cancer Society." [1]

He is a trustee of the Woodrow Wilson Center.

Who said "an eye for an eye?"... does that apply for phone calls, too?

Pete
Orange, California
U.S.A.

This report was posted on Ripoff Report on 12/23/2006 04:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pinnacle-Financial-Group/MINNEAPOLIS-Minnesota-55439/Pinnacle-Financial-Group-PFG-Pinnacle-Donald-E-Garcia-ripoff-harassment-on-disputed-226968. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

How to handle a rude caller

AUTHOR: Tom - (U.S.A.)

Do not listen to them do not argue, but at a distance shout I am busy at call me another time.
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#2 Consumer Comment

Unprofessional and Rude Call Handling.

AUTHOR: Jorge - (Canada)

Yeah Ive dealt with this company too and it seems like they get a kick out of disrespecting people over the phone and so far from all of the complaints that I've read they also dont mind getting involved in someones personal life (ex. asking to speak to the persons boss to tell them how bad of an employee they are. LOL wow)

One of their representatives named Diane actually yelled at my niece and asked her "whats your problem" and continued to verbally put her down. Then the manager that goes by the name of Doug Koehn said that he was standing right next to Diane and he didnt hear her say that. Then he jumped on the wagon and had the nerve to tell my niece that she should get a better job.

Their response as to why they spoke to my niece in this manner was because she called them several times that day (how ironic coming from a collection agency).

I called to speak on her behalf and was as polite as possible to see whether or not my niece had reason to be upset and sure enough when I spoke to Diana she immediately gave me attitude and rudely cut me off and put me on hold to speak to Doug Koehn. Doug was just as rude and when I asked him if it was company policy to mistreat people who call he replied and said that in this case it was perfectly ok for Diane to mistreat my niece and even me.
I asked him "so even when someone like me that spoke to Diane politely gets mistreated, is it ok?" He replied in this case yes. I asked for their ID number and for the name of their boss and he said that I dont need to know that. When I told him that I was going to file a complaint he said go ahead "I dont care".
LOL wow very professional.
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#3 UPDATE Employee

Get the facts straight

AUTHOR: Fred - (U.S.A.)

Before you slander a company get the facts straight and don't put in a slanted viewpoint. PFG's CEO is not Donald E. Garcia. instead of arguing the bill pay it that usually works. if the debt is not valid then brush up on the FDCPA and follow the laws that are there.

There are more than one Pinnacle financial group in USA.
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#4 Consumer Suggestion

Pete, way too much effort in dealing with this.

AUTHOR: Steve [Not A Lawyer] - (U.S.A.)

Pete,

They are third party debt collectors. Therefore they are bound by the FDCPA. Federal Law.

All you have to do to stop the phone calls is send a CEASE COMMUNICATIONS request. Send this by certified mail, return reciept requested, and put the certified# on the letter itself and keep a copy for your records.

Done.

Now when they violate, you sue them for the $1000 in statutory damages the law allows for as well as legal costs and other actual damages..

No drama. Just results.
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