My daughter was 19 when she contracted pneumonia and had to go to the hospital. Being a college student, she applied for, AND received 100% financial assistance from the hospital. The problem is, the hospital had already "sold" the debt to Pinnacle. Shame on the hospital number one. Number two, SHAME SHAME on Pinnacle for not listening to my daughter when she tried to tell them that she was waiting for an answer from them before she would agree to a "payment plan". Pinnacle's incessant calls, rude comments and down right verbal abuse put my daughter in a position where she believed she would lose all rights her first born (strictly a figure of speech) if she didn't pay them. So she did and was advised that once she received her letter, to let them know. Documentation was faxed to Pinnacle, who assured my daughter that all would be made right with the world, but that didn't stop them from putting the dreaded scarlet letter on her credit report. Now she is in danger of receiving less financial aid than expected for college, not to mention how it will affect her credit in the coming years. We asked for a supervisor, thinking they would be more professional about the issue... NOT!! Mr Pat O'Shay is more of an idiot than the rest of them. He must head up the new employee training classes. Anyway, Mr O'Shay says it's not their problem, it's hers, he's "not giving anyone back any money" nor will he "ever remove anything from a credit report". Even though it's their error, their hostility, and their total lack of respect for people in general. HOW DO THESE PEOPLE SLEEP AT NIGHT?? HOW DO THESE PEOPLE LOOK THEMSELVES IN THE MIRROR EACH MORNING?? How dare they take advantage of people like this. Some may actually owe money, but to those that don't, a little common courtesy goes a very long way. Innocent until proven guilty is not a term known to those folks. It's GUILTY, GUILTY, GUILTY... even when proven innocent!!!!
PS And yes, I called him an a**h*** and hung up.
Irate in Ohio