• Report: #871021

Complaint Review: Pinnacle Nissan (Scottsdale)

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  • Submitted: Thu, April 19, 2012
  • Updated: Fri, April 20, 2012

  • Reported By: azgirl — Scottsdale Arizona United States of America
Pinnacle Nissan (Scottsdale)
7601 E Frank Lloyd Wright Blvd Scottsdale, Arizona United States of America

Pinnacle Nissan ,Scottsdale, Bait and switch Scottsdale, Arizona

*Consumer Comment: That's possible

*Consumer Comment: Sorry, Nicole.

*Consumer Comment: Easy decision

*Consumer Comment: WRONG!

*Consumer Comment: Can you read?

*Consumer Comment: Way to set us back 200 years.

*Consumer Comment: You are an excellent negotiator

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I had looked on line at the dealership to see what was out there. I was hoping to get out of my car into another vehicle at a lower interest rate. I informed the salesman that specifically. I wasnt looking at increasing my car payments as much as lowering my interest rate that was at 16.9%. I also informed them I had absolutely no money to put down. Then they showed my a car and worked a deal that got me a lower interest rate, however, my car payments went up significantly and I needed 600 dollars to put down. I was able to find 600 dollars to put down, wasnt extremely happy about the high car note but if that meant a lower interest rate, I accepted that. I wasnt happy they were not giving me what my car was worth, and they didnt inform as they stated they would when I first talked to them. That was on a Sunday evening (4/15/12). I was told by the finance manager there that he would be in touch to let me know exactly what bank would be handling my loan. He also saidf he would work on getting me a better interest rate.  

I hadnt heard from the dealership and I attempted several times on Monday and Tuesday to get in touch with the finance manager. The phone would just ring and ring.  So finanlly on Wednesday afternoon, I got in touch with a different finance guy who said to come in because he needed to go over the paperwork and finalize a few things with me. Now on sunday eve, I signed the paperwork agreeing to the interest as stated to me. I stated to the salesman that i would only do the deal if the interest rate was lower than my current.  Well when I got there on wednesday evening at 180 on 4/18/12, I had to wait 50 minutes for someone to talk to me. Then as we were drawing up the paperwork, I was informed the interest was NOT lower, but actually 3% higher! Then I told them I didnt want the deal and I didnt agree to a higher rate. The sales guy assured me I was getting a better deal, really was I? I was upset at this point and stated no I wasnt doing that deal, and I didnt have any extra monay to put down, oh yeah they wanted an addition 1200 dollars too. Then I stated just give me my old car back, I was completely happy with the car, was only looking for a lower interest rate. Also informed them that the car I was going into, had half the options my corolla had so how was I getting a better deal? At this point I was crying because they wouldnt give me my old car back.

 What happened next was another guy came in  (so now I felt ganged up and I was upset and crying) and went on how the banks make the final say, thats fine but my final say was give me my car back. That didnt happen. They then came in (now this is approaching 2 hours later now at 1945) and stated they would give me more on my trade (still below what they should have given me! my car I traded in was only a year old and in excellent shape.) Also they were lowering the sale price of the new car (but not much, I guarantee they could dropped the sale price as it was listed on line and still made monay! list price on line was 20,300 and they sold it for 24000). I was so distressed at this time and I felt pressured into this, that I signed it and went on my way in tears. I just wanted my car back and back to the way it was with the interest i was at a the payments where I was paying.

 NOW I am STUCK with this car with high interest rate and very extreme high payments! I am a single parent and dont make a million dollars, how can they feel good about themselves doing this. I felt ganged up, taken avantaged, and manipulated into this deal I clearly stated I didnt want. They had my old car they had my keys to it, what was I going to do? I wa screwed! DO NOT GO TO THIS DEALERSHIP YOU MIGHT AS WELL JUST BEND OVER IF YOU DO.
lisa
scottsdale, az

This report was posted on Ripoff Report on 04/19/2012 04:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pinnacle-Nissan-Scottsdale/Scottsdale-Arizona-85260/Pinnacle-Nissan-Scottsdale-Bait-and-switch-Scottsdale-Arizona-871021. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

That's possible

AUTHOR: Nicole - (United States of America)

That could be true.  That's why I said "Do your research before you actually return it".  My main issue is someone saying "They forced me into it."  Really? They put a gun to your head?  That's my issue.  Then to cry about it?  Wah, you made a terrible mistake.  "I want my payment lower, so I'm going to trade in my still fairly new car on an even newer car"  Great idea.  
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#2 Consumer Comment

Sorry, Nicole.

AUTHOR: Flynrider - (USA)

" Look into your states laws as well.  Most states have a 30 day policy with vehicles to return them, no questions asked.  "

   I'd be surprised if you could find one state that had such a law.  

   The only reason I point this out is that most of the posts about car dealers on this site have to do with people signing binding contracts and then thinking they can get out of them later.   Big mistake.

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#3 Consumer Comment

Easy decision

AUTHOR: Ramjet - (U.S.A.)

You said: They had my old car they had my keys to it, what was I going to do? Are you kidding?  Just tell them to give you your keys, if they won't, just call the police.  Don't threaten them or warn them or anything, just call the police and turn them in.  They HAVE to give your car and keys back until you complete a deal and sign the papers.

The whole thing was a terrible idea but at least take someone with you who understands the process the next time you have to deal with a car dealer.
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#4 Consumer Comment

WRONG!

AUTHOR: Jim - (USA)

Without regard to all the other excellent comments...I am NOT aware of ANY state which gives any buyer 30 days to rescind the purchase!
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#5 Consumer Comment

Can you read?

AUTHOR: MovingForward - (USA)

The previous poster is right - you set us back 200 years.

How do you complete everyday tasks in the world if you don't know how to read?

Yes, the dealership was aggressive; but, all dealership sales reps and F&I guys are known for that. You made faulty decisions all along. If you want to reduce your interest rate, you refinance your vehicle. Replacing a one year old vehicle with a newer one is never the solution to lower your payment.

Don't pull the "I was forced into it" stunt. You have the ability to say "no" to any sales proposal. We are well past the damsel in distress stage. It is up to you to research and know your options before you venture out into the world to buy anything. I doubt you can bring the vehicle back now, but check your state's statutes anyway. Learn to think before you act and take responsibility for the decisions you make. If you continue to blame others for your decisions you will never be able to accomplish anything because it will be "all their fault". Grow up.
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#6 Consumer Comment

Way to set us back 200 years.

AUTHOR: Nicole - (United States of America)

Unless they had a gun to your head, you weren't required to sign jack or accept any offer you didn't want.  And crying?  I assume you're a woman, and I want to thank you for setting us all back a couple hundred years.  When shit like that happens, crying is the last thing to do.  It makes us all look weak, and thanks but no thanks.

You weren't forced into anything.  The salesman was probably right, the bank DOES have the final say. The salesman can say "I can probably get you into this interest rate" but if the bank looks at your credit score and it's jacked up, of course they aren't going to give you a lower interest loan.  If the ONLY thing you wanted was a lower interest rate, I don't know why you would think purchasing a new vehicle would be the answer.  Why would you not just refinance your current vehicle?  

Next time maybe talk to someone at a bank for advice before you act like a car dealership bullied you into purchasing a $20,000 vehicle.  

Look into your states laws as well.  Most states have a 30 day policy with vehicles to return them, no questions asked.  But actually do your research before you try to return it.
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#7 Consumer Comment

You are an excellent negotiator

AUTHOR: coast - (USA)

You agreed to purchase a car that has fewer options than your current car at a price of 18% above the advertised price with an interest rate increase of 3%.

Only wealthy people should sell or trade a one-year-old vehicle due to the significant loss in value during that first year.

You are an excellent negotiator.
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