- Report: #845018
Complaint Review: Pinnacle Security Bryon Hardin
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| Pinnacle Security Bryon Hardin 127 Moses Manor Dr
Lorena, Texas United States of America |
|
Pinnacle Security Bryon Hardin 1 888 800 8033 127 Moses Manor DR He pressured me into buying it I told him i couldnt afford it right now . He acted like he didnt hear me Lorena, Texas
*REBUTTAL Owner of company: False Information!
*UPDATE Employee: Filed against wrong company.
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I called about it because they left a flyer on my door. I just wanted to see how much it would cost. He started filling out paper work and I told him I cant afford it right now maybe later. He did not respect that he just kept on filling out the paper work. I think they charge too much and when I call him he tells me that he dont handle that. When I call the 800 number they put me on hold . If it was an emergency I would have been dead by time they got back on the phone. I want all of my money back from them. They are a rip off and do not care about the people they are supposed to service.
This report was posted on Ripoff Report on 02/26/2012 05:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pinnacle-Security-Bryon-Hardin/Lorena-Texas-76655/Pinnacle-Security-Bryon-Hardin-1-888-800-8033-127-Moses-Manor-DR-He-pressured-me-into-b-845018. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 REBUTTAL Owner of company
False Information!
AUTHOR: Bryan Hardin - (United States of America)
SUBMITTED: Wednesday, January 23, 2013
My name is Bryan Hardin and I am the owner of Pinnacle PROTECTION in Waco,not Pinnacle SECURITY! Our Company has maintained an A+ rating with the BBB for 15+ yrs for a reason. Pinnacle SECURITY is a company out of Orem, UT that does good to maintain an F rating, and is not an accredited business with the BBB, and has recently changed names AGAIN to avoid their reputation. Lets get some of the above mentioned facts straight :
1: Why would our company want a customer that says they can't afford to pay us? Saying that I continued to fill out paperwork and ignored her is completely false!! Besides that, she has to provide the information that goes on the paperwork so how could I fill it out if she wasn't willing to give me the info?!
2: Janice Orth (the person that wrote the complaint) payed all fees for the system to be installed, signed the contract saying she COULD and WOULD pay the monthly monitoring fee. She lost her job shortly after that and stopped paying. I, out of good faith, payed for 3 months worth of monitoring FOR HER until she could find another job. She then moved out of state and again, I paid the fees to have another company install a new system for her. Who knows if she ever did.
3: The 800 number she mentions calling goes directly to my cell phone!! Sorry, but I am not able to put somebody "on hold" on my cell phone!! ANOTHER FALSE STATEMENT FROM HER!
4: She signed and agreed to a contract, I did not force her to sign it nor did I sign it for her. She signed it on her own free will.
5: if you're going to file a complaint, spell the name right and know the name of the company you are complaining about.
My cell phone is always on and I'm always available to ANYBODY that would like to contact us!!!
254-300-2447 or pinnacleprotectionwaco.com
1: Why would our company want a customer that says they can't afford to pay us? Saying that I continued to fill out paperwork and ignored her is completely false!! Besides that, she has to provide the information that goes on the paperwork so how could I fill it out if she wasn't willing to give me the info?!
2: Janice Orth (the person that wrote the complaint) payed all fees for the system to be installed, signed the contract saying she COULD and WOULD pay the monthly monitoring fee. She lost her job shortly after that and stopped paying. I, out of good faith, payed for 3 months worth of monitoring FOR HER until she could find another job. She then moved out of state and again, I paid the fees to have another company install a new system for her. Who knows if she ever did.
3: The 800 number she mentions calling goes directly to my cell phone!! Sorry, but I am not able to put somebody "on hold" on my cell phone!! ANOTHER FALSE STATEMENT FROM HER!
4: She signed and agreed to a contract, I did not force her to sign it nor did I sign it for her. She signed it on her own free will.
5: if you're going to file a complaint, spell the name right and know the name of the company you are complaining about.
My cell phone is always on and I'm always available to ANYBODY that would like to contact us!!!
254-300-2447 or pinnacleprotectionwaco.com
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What's this? #2 UPDATE Employee
Filed against wrong company.
AUTHOR: William - Pinnacle Security - (United States of America)
SUBMITTED: Tuesday, March 06, 2012
At Pinnacle Security we take all allegations of misconduct quite seriously. We have a strict Code of Conduct for our salesmen and we try to ensure that our representatives are professional and courteous at all times.
However, as we have looked into this issue, it appears that it may have actually been a representative from Pinnacle PROTECTION (a completely separate company) and not Pinnacle Security that came to your home as Pinnacle Security has not been in that area for quite some time.
We encourage you to reach out to Pinnacle Protection about your issue (http://www.pinnacleprotection.com/).
However, as we have looked into this issue, it appears that it may have actually been a representative from Pinnacle PROTECTION (a completely separate company) and not Pinnacle Security that came to your home as Pinnacle Security has not been in that area for quite some time.
We encourage you to reach out to Pinnacle Protection about your issue (http://www.pinnacleprotection.com/).
Respond to this report!
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