• Report: #954636

Complaint Review: Pinnacle Security

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  • Submitted: Sat, October 13, 2012
  • Updated: Sat, October 13, 2012

  • Reported By: Nick — Rocklin California United States of America
Pinnacle Security
1290 Sandhill Rd Internet United States of America

Pinnacle Security Paid $1,709.62 for alarm that I did not use due to too many service problems and defects Internet

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Saturday, October 13, 2012

I paid $1,709.62 for a product that I never used due to false alarm defects. The alarm would go off in the middle of the night.
I spent aprox a year trying to get issues resolved. They were never resolved.
I was left on hold, transferred to different agents, and spent as much as an hour on ignore before I gave up.
Ron Williams never returned my calls.
Cancelation dept. never returned call.
According to Better Bus. Bureau you have a total of 976 complaints.
539 product problems per BBB.
Numerous lawsuits in Illinois and Ohio to name a few.
Esmerald told me that a manager would call me back in 10 min. I waited 7 days before I finally called again.
Sent in coupons for rebates with all the info. No response.
Left msg. for James Bandley re: my issues. No response.

This report was posted on Ripoff Report on 10/13/2012 04:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pinnacle-Security/internet/Pinnacle-Security-Paid-170962-for-alarm-that-I-did-not-use-due-to-too-many-service-pro-954636. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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