- Report: #995947
Report - Rebuttal - Arbitrate
Complaint Review: Pinnacle Security
Pinnacle Security1290 Sandhill RoadOrem, UT 84058 Internet United States of America
Pinnacle Security When you really need them, they won't be there Internet
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I should have, and meant to cancel their services, but depression was taking its toll on me.
I just had another incident happened two weeks ago where I had a small kitchen fire and the alarm went off. I put the fire out real quick and went to the key pad and pushed the emergency number to cancel the alarm and again nothing happened. So I immediately call the number on the front panel and again it was busy. And again, and again. Finally on the fourth call somebody answered, I told them that I needed the alarm turned off first of all because they mounted it right above the security panel and I could not hear anything they were saying. It took a couple of minutes to finally get them to understand my password and everything else they were asking, but then again it was too late. I could hear the sirens pulling up outside. When the fire dept. showed up, they had to do their job. But in the end, I had a huge hole knocked out of my kitchen wall exposing my house to 9 degree weather that night. I closed up the hole best I could but my tank less water heater was spraying out water by morning.
All this could have been avoided if they would just answer the d**n phone. A security company should not have 9 to 5 hours and forward you to an answering service after hours.
Here is the irony of it all, my mom switched over from Monitronics a couple of years ago. I was listening to the representative do his sales pitch and noticed that they had a list of Monitronics customers that they were underselling. When I mentioned that was a bad business ethic, he just laughed and said it works. Little did my mom know that she was signing her own death warrant. On top of that, I just called Pinnacle to cancel, and they said it would cost me, (some ridiculous amount), because what she signed was a 42 month contract.
This report was posted on Ripoff Report on 01/13/2013 02:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Pinnacle-Security/internet/Pinnacle-Security-When-you-really-need-them-they-wont-be-there-Internet-995947. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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