- Report: #995947
Report - Rebuttal - Arbitrate
Complaint Review: Pinnacle Security
Pinnacle Security1290 Sandhill RoadOrem, UT 84058 Internet United States of America
Pinnacle Security When you really need them, they won't be there Internet
I should have, and meant to cancel their services, but depression was taking its toll on me.
I just had another incident happened two weeks ago where I had a small kitchen fire and the alarm went off. I put the fire out real quick and went to the key pad and pushed the emergency number to cancel the alarm and again nothing happened. So I immediately call the number on the front panel and again it was busy. And again, and again. Finally on the fourth call somebody answered, I told them that I needed the alarm turned off first of all because they mounted it right above the security panel and I could not hear anything they were saying. It took a couple of minutes to finally get them to understand my password and everything else they were asking, but then again it was too late. I could hear the sirens pulling up outside. When the fire dept. showed up, they had to do their job. But in the end, I had a huge hole knocked out of my kitchen wall exposing my house to 9 degree weather that night. I closed up the hole best I could but my tank less water heater was spraying out water by morning.
All this could have been avoided if they would just answer the damn phone. A security company should not have 9 to 5 hours and forward you to an answering service after hours.
Here is the irony of it all, my mom switched over from Monitronics a couple of years ago. I was listening to the representative do his sales pitch and noticed that they had a list of Monitronics customers that they were underselling. When I mentioned that was a bad business ethic, he just laughed and said it works. Little did my mom know that she was signing her own death warrant. On top of that, I just called Pinnacle to cancel, and they said it would cost me, (some ridiculous amount), because what she signed was a 42 month contract.
This report was posted on Ripoff Report on 01/13/2013 02:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Pinnacle-Security/internet/Pinnacle-Security-When-you-really-need-them-they-wont-be-there-Internet-995947. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.