- Report: #862988
Report - Rebuttal - Arbitrate
Complaint Review: Pinnacle Security
Pinnacle Security1290 Sandhill Road santa clara, California United States of America
Pinnacle Security Devcon Security Prey on the Elderly in California santa clara, California
*General Comment: Devcon System Never Worked - Still Charged In Full!
*UPDATE Employee: Devcon Security Customer Care Response
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Devcon Security & Pinnacle Security are a team.
Search the horror stories for yourself.
DON'T OPEN YOU DOOR for these a high pressure door-to-door knockers.
My frail, elderly, recently widowed neighbor was scammed by them just last month. They had ADT for years and this sales guy came to his door at 7pm and said he was from ADT to do an upgrade to his system. Immediately the installer sidekick got to work 'retuning' the entire system for three hours until well after 10pm. My neighbor then signed the paperwork
under severe duress not knowing or reading the contract, just wanting them out of his house. He's a frail trusting elderly gentlemen that's easily confused. My neighbor says on the way out the sales guy came clean and said "We actually work for Pinnacle security and we're in the neighborhood stealing ADT customers". My neighbor was broken and
distraught now being 11pm and having his functioning ADT system ripped out for something he never wanted by Devcon. By the time my neighbor regained the composure to call Devcon a week later to complain the contractual three days has passed in which he could have canceled. Now he has a Devcon sigh in his yard and he'll be stuck in an endless
contract loop which he can only cancel during the contract anniversary month and from what I read Devcon makes canceling during this time very difficult, not answering the phone, not returning phones call, loosing cancellation forms, etc.
-Devcon and Pinnacle are a team at this.
-The Best Business Bureau give Pinnacle an "F" rating with 1200+ complaints.
-5 separate State Attorney's have filed and won legal actions against their criminal business practices.
This report was posted on Ripoff Report on 04/02/2012 10:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pinnacle-Security/santa-clara-California-95051/Pinnacle-Security-Devcon-Security-Prey-on-the-Elderly-in-California-santa-clara-Californi-862988. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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