• Report: #85057

Complaint Review: Pioneer Credit Recovery, Inc - U.S. Department Of Education

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  • Submitted: Tue, March 23, 2004
  • Updated: Mon, June 11, 2012

  • Reported By:st. louis Missouri
Pioneer Credit Recovery, Inc - U.S. Department Of Education
Suite 29 Niagra Falls Blvd. Niagra Falls, New York U.S.A.

Pioneer Credit Recovery, Inc; U.S. Department Of Education Ripping Off Americans Stripping Of Right extortion demand; coerce, force; extract, get, obtain, secure; bleed, fleece, skin Niagra Falls Washington D.C. New York

*General Comment: Further in debt

*UPDATE Employee: keep paying

*Consumer Comment: Consumer Question

*UPDATE EX-employee responds: Actually, U.S. Dept of Ed is the MOST lenient loan company, 1 simple call, payments can be postponed by a Forbearance over phone........

*UPDATE EX-employee responds: Actually, U.S. Dept of Ed is the MOST lenient loan company, 1 simple call, payments can be postponed by a Forbearance over phone........

*UPDATE EX-employee responds: Actually, U.S. Dept of Ed is the MOST lenient loan company, 1 simple call, payments can be postponed by a Forbearance over phone........

*UPDATE EX-employee responds: Actually, U.S. Dept of Ed is the MOST lenient loan company, 1 simple call, payments can be postponed by a Forbearance over phone........

*UPDATE Employee: Know the law

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After the William D Ford loan consolidation program failed to include one of my student loans and before I was able to correct the situation, my student loan was placed in default. Immediately following this event, I was in a car accident that had me hospitalized for several months.

Missing my right hand, and unable to work, I began receiving letters from the U.S. Department of education advising me that my loan was in default and that I must arrange to pay the balance immediately ($24K). Unable to do that, I was then contacted by Pioneer Credit Recovery, Inc., under contract of the U.S. Government.

Rehabilitated enough to begin work again; I wanted to arrange to get out of default and pay off my loan. To do so, I would first need to send them a check for $3,600 then make monthly payments of $320/ mo. for one year but not including the $4,100 the Federal Government offset my tax refund last year.

With no options, I agreed and have diligently paid the monthly payments and at the expense of my family's well being. Nine months later, and after the Federal Government seized this years tax returns, I have paid Pioneer and the Federal Government $12,000. Again, that is in the last nine months! My current balance is $28,436.68!!

Matt
st. louis, Missouri
U.S.A.

This report was posted on Ripoff Report on 03/23/2004 02:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pioneer-Credit-Recovery-Inc-US-Department-Of-Education/Niagra-Falls-New-York-14304/Pioneer-Credit-Recovery-Inc-US-Department-Of-Education-Ripping-Off-Americans-Stripping-85057. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 8Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

Further in debt

AUTHOR: Morton - (United States of America)

The problem here is that these programs and acts only lead to increased debt and do not even come close to helping to eliminate the situation.  Students in debt are reluctant to sign any other contracts knowing that they've just agreed to exorbitant leeching of their personal finances.   I can see that there is little compassion here for anyone in debt.  I believe Matt's statement.  I've heard similar stories.   Congress is working on ways to make this practice disappear.  Rightly so, you'll see better results.

When students sign loans they are naive about the process.  They believe that all will be compensated for with above average pay, steady reliable employment, and increased opportunities for advancement.  When stuck in adverse situations, that sensibility is removed, and regret sets in.  Compound that with the feeling of slaving away for years only for corporate gain, and you've only exacerbated the situation. 

The government would like to collect the debt, which is understandable, but these companies don't have any remorse in how they get it, and are far removed from reality.  So when you talk to them and they ask you what your last name is, or ask for other information, they sound unprofessional, uneducated, callus, and may even come off as illegitimate.  

Ironically, I know some people that grew up in Arcade NY.  (Home of Pioneer Credit Recovery).   I've been there.  In the early 90's there was still a decent lumber trade.  Does that have anything to do with the name Pioneer Credit Recovery?  Once again, I think compassion is what is needed here. 
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#2 UPDATE Employee

keep paying

AUTHOR: T - (U.S.A.)

due to the prom notes you signed, you need to read them. you need to call pcr and see if you qualify for any types of programs to get out of defualt. That way some day your taxes wont be taken and you can do what needs to be done with them. I know it will take a long time to pay off but in the end, you choose to goto school now it needs to be paid for.
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#3 Consumer Comment

Consumer Question

AUTHOR: Sarah - (U.S.A.)

For the past couple of weeks, Pioneer Credit Recovery has been leaving voicemail messages with my answering service. The messages always state that this company is calling for Sarah, no last name, and that an account has come to their attention that needs a resolution. I am then instructed to call a toll free number and identify myself, first and last name with correct spelling. As of this date, I have not contacted this company. My question is, from everything that I have read, this company seems to collect on student loans, is this true? I have never had any type of student loan, I have been a stay at home mom since before I was even out of high school! Obviously I have had no need for a higher education as of yet. Can anyone advise me as to what to say to these people when I contact them? Also, a comment, the PCR employee may want to look into a student loan for himself. He may wish to educate himself on proper spelling of the english language.
Any help would be greatly appreciated.
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#4 UPDATE EX-employee responds

Actually, U.S. Dept of Ed is the MOST lenient loan company, 1 simple call, payments can be postponed by a Forbearance over phone........

AUTHOR: R - (U.S.A.)

You see, with a simple phone call to the Direct loan Servicing Center (U.S. Dept of Ed's Loan Dept) the customer service rep can apply a stop payment forberance immediatley to help, which has no negative effects. Credit report stays current, no delquint payments are due, and defaulting is impossible, once again, because you have no payment due. Interest still accrues at the normal amount, and, at the end of your forbearance period interest is added into the principal balance, and you start fresh with you monthly payments, or simply apply for another forberance, they are unlimited. Also, depending on your situation, you may even qualify for a deferment, which is your loan is partually or even fully subsidized the government will pay the interest for you, in your case, out of work, you could have applied for a 12 month economic hardship deferment, or possibly a 6 month unemployment defr. And as far as us forgetting to consol a loan, you may want to double check the application YOU filled out, we only consol the loans YOU list. Further more, prior to the consol finalizing we send a summary sheet showing what will be consol'd, and ask if you need to cancel, or make any changes to contact us. Also, defaulting on a government loan is very serious, we are kind enough to lend you the money for school, based on you good faith and word to pay it back, with no credit check. We have so many simple ways to postpone payments, and the default transfer process begans at 355 days past due, and completes at the 365th day of delinquentcy. This means for a straight year you neglected to call us and accept our help, so of course there is outragious fees and penalties for not paying the government, and, your tax return comes from the government, so we will not give you the money, if you owe us. Think about it, was it really our mistake, or just simple neglegence on your part??? Thanks for you time.
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#5 UPDATE EX-employee responds

Actually, U.S. Dept of Ed is the MOST lenient loan company, 1 simple call, payments can be postponed by a Forbearance over phone........

AUTHOR: R - (U.S.A.)

You see, with a simple phone call to the Direct loan Servicing Center (U.S. Dept of Ed's Loan Dept) the customer service rep can apply a stop payment forberance immediatley to help, which has no negative effects. Credit report stays current, no delquint payments are due, and defaulting is impossible, once again, because you have no payment due. Interest still accrues at the normal amount, and, at the end of your forbearance period interest is added into the principal balance, and you start fresh with you monthly payments, or simply apply for another forberance, they are unlimited. Also, depending on your situation, you may even qualify for a deferment, which is your loan is partually or even fully subsidized the government will pay the interest for you, in your case, out of work, you could have applied for a 12 month economic hardship deferment, or possibly a 6 month unemployment defr. And as far as us forgetting to consol a loan, you may want to double check the application YOU filled out, we only consol the loans YOU list. Further more, prior to the consol finalizing we send a summary sheet showing what will be consol'd, and ask if you need to cancel, or make any changes to contact us. Also, defaulting on a government loan is very serious, we are kind enough to lend you the money for school, based on you good faith and word to pay it back, with no credit check. We have so many simple ways to postpone payments, and the default transfer process begans at 355 days past due, and completes at the 365th day of delinquentcy. This means for a straight year you neglected to call us and accept our help, so of course there is outragious fees and penalties for not paying the government, and, your tax return comes from the government, so we will not give you the money, if you owe us. Think about it, was it really our mistake, or just simple neglegence on your part??? Thanks for you time.
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#6 UPDATE EX-employee responds

Actually, U.S. Dept of Ed is the MOST lenient loan company, 1 simple call, payments can be postponed by a Forbearance over phone........

AUTHOR: R - (U.S.A.)

You see, with a simple phone call to the Direct loan Servicing Center (U.S. Dept of Ed's Loan Dept) the customer service rep can apply a stop payment forberance immediatley to help, which has no negative effects. Credit report stays current, no delquint payments are due, and defaulting is impossible, once again, because you have no payment due. Interest still accrues at the normal amount, and, at the end of your forbearance period interest is added into the principal balance, and you start fresh with you monthly payments, or simply apply for another forberance, they are unlimited. Also, depending on your situation, you may even qualify for a deferment, which is your loan is partually or even fully subsidized the government will pay the interest for you, in your case, out of work, you could have applied for a 12 month economic hardship deferment, or possibly a 6 month unemployment defr. And as far as us forgetting to consol a loan, you may want to double check the application YOU filled out, we only consol the loans YOU list. Further more, prior to the consol finalizing we send a summary sheet showing what will be consol'd, and ask if you need to cancel, or make any changes to contact us. Also, defaulting on a government loan is very serious, we are kind enough to lend you the money for school, based on you good faith and word to pay it back, with no credit check. We have so many simple ways to postpone payments, and the default transfer process begans at 355 days past due, and completes at the 365th day of delinquentcy. This means for a straight year you neglected to call us and accept our help, so of course there is outragious fees and penalties for not paying the government, and, your tax return comes from the government, so we will not give you the money, if you owe us. Think about it, was it really our mistake, or just simple neglegence on your part??? Thanks for you time.
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#7 UPDATE EX-employee responds

Actually, U.S. Dept of Ed is the MOST lenient loan company, 1 simple call, payments can be postponed by a Forbearance over phone........

AUTHOR: R - (U.S.A.)

You see, with a simple phone call to the Direct loan Servicing Center (U.S. Dept of Ed's Loan Dept) the customer service rep can apply a stop payment forberance immediatley to help, which has no negative effects. Credit report stays current, no delquint payments are due, and defaulting is impossible, once again, because you have no payment due. Interest still accrues at the normal amount, and, at the end of your forbearance period interest is added into the principal balance, and you start fresh with you monthly payments, or simply apply for another forberance, they are unlimited. Also, depending on your situation, you may even qualify for a deferment, which is your loan is partually or even fully subsidized the government will pay the interest for you, in your case, out of work, you could have applied for a 12 month economic hardship deferment, or possibly a 6 month unemployment defr. And as far as us forgetting to consol a loan, you may want to double check the application YOU filled out, we only consol the loans YOU list. Further more, prior to the consol finalizing we send a summary sheet showing what will be consol'd, and ask if you need to cancel, or make any changes to contact us. Also, defaulting on a government loan is very serious, we are kind enough to lend you the money for school, based on you good faith and word to pay it back, with no credit check. We have so many simple ways to postpone payments, and the default transfer process begans at 355 days past due, and completes at the 365th day of delinquentcy. This means for a straight year you neglected to call us and accept our help, so of course there is outragious fees and penalties for not paying the government, and, your tax return comes from the government, so we will not give you the money, if you owe us. Think about it, was it really our mistake, or just simple neglegence on your part??? Thanks for you time.
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#8 UPDATE Employee

Know the law

AUTHOR: Chris - (U.S.A.)

I have worked at PCR for a while and your story has flaws and ignorance of the law in it. I feel bad you lost a hand but if you were unable to work, under law your doctor can have you waive the loan, but if you lost a hand you probly can work. If you have a credit card loan you'd have to pay it regaurdless of the accident. Since you siged up for the loans it says that if you default on a loan you must pay in full. PCR is contracted to help out. The tax offset is taken and applied to your principle interest. The idea of your loans going up since consolidation is impossable. PCR can not up the cost. The gov sends the bill and info so they can bargin it down not up. If you don't like it don't pay. The government, I stress the government will garnish wages, open an investigation on accounts and stop enrollment in classes for school. Billions of dollars are in default causing school loan rate to rise.
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