- Report: #892448
Report - Rebuttal - Arbitrate
Complaint Review: Pioneer Pole Buildings/ Ark Enterprises
Pioneer Pole Buildings/ Ark Enterprises716 South Route 183 Schuylkill Haven, Pennsylvania United States of America
Pioneer Pole Buildings/ Ark Enterprises Shady work, Does not stand behind work, expired State Atty, General Registration- poor customer service Schuylkill Haven, Pennsylvania
*REBUTTAL Owner of company: Pioneer helped solve problem
Now time for the doors, and garage floor.. F&L Doors wonderful, very polite, quick and considerate were here the next day to install the doors. The Garage floor is another story. Charlie Killian (part owner of Ark Enterprises/Rentals w/ Robert (Bob) Greene) called, after we emailed pioneer to find out when the floor was being poured, He stated the ground had to settle about 10 days before he poured, we understood that. He advised us we would need a tri-axle load of 2B stone, he came down to look at the site, we had 23 ton of stone just delivered he advised us that would not be enough (this was a 30x30 building) and we would have to get another load. Again another expense out of pocket here, he also advised when we asked about the apron, he stated that was not included in the pour, so again another out of pocket expense. He also stated we had to move all the stone into the site and tamper it, he would do it for us but he would have to charge us for it, another out of pocket expense. We moved all the stone into the building by wheelbarrow.
The guys arrived the morning of August 25th to start working, Charlie called about 20 miins after 7AM the guys were here about 10 mins by this time, he told them the weather was unpredictable and they needed to pull out. We understand you cannot control Mother Nature, however, it was already done raining (we had a little shower) and the sun was shining as the guys were cleaning up, one guy said well I see Charlie jumped the gun again. Apparently the concrete company wanted Charlie to take the concrete right away because they had some cancellations in the area (keep in mind they trucked this concrete 2.5 hours away to our home) when we have a concrete company with in 20 mins from our home. They came back the following week to pour , only after getting on the phone with Charlie and being insistent to come back out sooner than the week after labor day.
The guys came back out the next week poured the floor. We were not happy with the pour, the color was all uneven, it looked burnt in other areas, there was no concrete where the garage frames meet the floor, there was no concrete in the corners you could see daylight out the corner of the building, one spot in the one bay was an inch higher than the rest of the floor. The place the forced the expansion joints cracked (that is expected, that is what they are supposed to do). However, it was crumbling in the corners where the expansion joints met. We called Charlie, he came down to look at it , he sent Kevin down to fill in the spots they missed and grind down and patch the floor where it was much higher. He also said I sprayed a sealer on it that should help please you the sealer was like walking on glass with wet shoes, and now 6 months after the sealer been on, you cannot even see it anymore, and NO it didnt please me.
Charlie said call me in April 2012 if there is still an issue and I will come out and take a look at it again. I called Charlie because the cracking is horrible, the floor is an inch lower in the center of each bay then around the ends. Charlie came down with Kevin, and said the floor was solid and he would do nothing to fix it except buy a product to fill in the cracks, I asked who was going to put that product in? His response, well, not me or my guys. I expressed how we didnt even have a bad winter with a good freeze, and Charlie said that didnt matter, although back in September he said we had to let it sit through a winter so we could see the extent of the cracking and crumbling, with the expansion and contraction. Charlie said well youre are putting pressure on it.. yeah we are it is a garage silly concept to think you can park a vehicle in it huh?
Bottom line I have a Garage floor that looks 20 years old in a building that is less than a year old. I have contacted Pioneer Pole Buildings because Robert Greene, owns pioneer and also part owner of Ark Rentals/Enterprise, who also sent Charlie down to do the floor. I asked for their quality guy, or inspector to come down and take a look at this and all my contacts to the company went unanswered. When I contacted them about the dissatisfaction last year I never heard from Mr. Greene but I did hear back from some of the people I worked with in the company stating, that since Ark was their sister company they would take care of this since it is their reputation on the line as well, I have emailed Mr. Greene my emails were forwarded to him from people in his company but I never once heard from him. I have pictures from before the pour and after the pour I have pictures and I welcome anyone to come see this horrible job. Funny how neither Pioneer nor Ark seems to care about their reputation once the job is done. Charlie walked out a few weeks ago when he was here and said so sue me nice response coming from a contractor huh?
Also if you check out Ark Enterprises in the PA State Attorney General Website their registration expired on, no wonder they have no reason to stand behind their work, they dont care.
All I want is my Garage floor fixed and not with a patch in and Garage that is less than a year old.
This report was posted on Ripoff Report on 06/03/2012 02:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pioneer-Pole-Buildings-Ark-Enterprises/Schuylkill-Haven-Pennsylvania-17972/Pioneer-Pole-Buildings-Ark-Enterprises-Shady-work-Does-not-stand-behind-work-expired-892448. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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