Report: #996506

Complaint Review: Pioneer Telephone

Submitted: Mon, January 14, 2013
Updated: Tue, January 15, 2013

Reported By: Gabe L — venice Florida United States of America

Pioneer Telephone

Lewiston Me Lewiston, Maine United States of America

Phone: 8008089000
Web:
Category: Telephone Companies

Pioneer Telephone Continue billing to non existing phone numbers. Lewiston, Maine

*UPDATE Employee: Pioneer Response

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0Author 1Consumer 0Employee/Owner

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I keep getting past due noticeds from pioneer telephone for phone numbers that I canceled 3 month ago. Reaching them by phone is imposible, after beeing put on hold for 20 minutes they just disconnect you. So far they have not responded to my e mail niether. Their bill doesn't even specific what the bill is for. Frankly I don't even remember signing in with them- I probably paid for service I never signed for or received, the only reason I got a letter from them is because I changed my credit card numbers and canceled my phone numbers- yet they try to collect for what??!!

The strange thing is that the phone number they do not respond to is the number they also give for new service. Are they a real company or just a fraud entity?

I will file a follow through when and if I get some response from them.

ps: Pioneer, my account number is:513757

This report was posted on Ripoff Report on 01/14/2013 09:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/Pioneer-Telephone/Lewiston-Maine-04243/Pioneer-Telephone-Continue-billing-to-non-existing-phone-numbers-Lewiston-Maine-996506. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 1Consumer 0Employee/Owner

Updates & Rebuttals

#1 UPDATE Employee

Pioneer Response

AUTHOR: Kevin - (U.S.A.)

SUBMITTED: Tuesday, January 15, 2013

Hi Gabe. Left a message on your new phone # yesterday and thought I would respond in writing as well. I researched your account and found that you have been a customer since signing up with Pioneer for long distance service in June 2011. We did not receive any notice of cancellation of your account, so it has remained open. The past due notices you received are for your last bill with LD usage sent to you on November 8, 2011, containing call charges dated 9/27 - 10/25/2011, which is now more than 60 days past due. You were set up to receive your bill via e-mail and it appears we may have a bad e-mail address on file for you (?), which may account for your not receiving bills. In any case, I will waive the late fee on the bill if we receive payment within the next 10 days. Please contact me or one of our customer service reps at our toll-free number (800) 808-9000. You may e-also mail me at regulatory@pioneertelephone.com if more convenient. Not sure why you weren't able to get through previously, but we'll do our best to resolve this as quickly as possible. Thanks.