Pitneys Bowes supplies postage meters to small businesses. They called me recently after I changed locations and offered me their machine for 90 day free trial. I told them specifically up front, that I would only take the machine if it could also produce delivery confirmation labels. They stated it could so I gave them my credit card number and they charged $30.00 of postage to get me started.
I got the machine after almost 2 weeks, because after signing up and giving my new address to TWO DIFFERENT PEOPLE, they still shipped it to the old address!
I opened it up, looked at the instructions and saw nothing about delivery confirmation labels. I to the info to the post office and they said this machine could not be used for delivery confirmation.
I called Pitney Bowes back, and told them I wanted to return the machine. I got tossed around to FIVE different people, and NONE of them would issue me a return! They kept trying to tell me I needed a more expensive machine to do the confirmation labels. I told them NO. They finally agreed to process my return. I gave them my correct address (THIRD TIME NOW), and they shipped me 2 boxes to return the product - to my OLD ADDRESS AGAIN!!
I got the boxes, followed all the return directions and sent it back on 10/15/02. As of 1/6/03, I STILL have not received my refund for the $30.00 postage that I never even LOADED to the machine!
I called them on 12/30/02, and they told me a check had been issued on 12/7/02 by the postal service. I told her that unless the USPS was hand-delivering it ON FOOT, then it was lost. Pitney Bowes refused to do anything further to help me. I asked for someone I could talk to at the USPS about my refund, and they refused to give me any contact info!
PITNEY BOWES is a ripoff ALL THE WAY AROUND. They don't care about their customers needs (by lying to them to get them to take ANY product), they don't LISTEN to their customers (can't even get their mailing address correct), the refuse to provide customer service on returns (SOMEDAY, I will get a refund... maybe??)
I for one will NEVER purchase any Pitney Bowes products and recommend to everyone that you think twice about dealing with them!!