Pizza Hut in Nashville NC (GM Meggan) I felt disrespected and not treated like a customer should have been treated!!! Nashville, North Carolina

Yes managers get away with being disrespectful,  toward employees.   WHY do you think we have such problems these days.   Managers say throw customer service out the door.

Like doctors for example,  patients aren't allowed to back talk.  But the doctor employees lies about the patients saying,  they yelled @ me.

But the office employees sure allowed to,  speak hateful & abusive towards patients.  But don't you dare speak hateful back to them.

The the doctor tells you to go find another,  doctor.  It makes you want to strangle them for LYING about you.  But you are not allowed to do,  anything back.

But LIARS always get their karma back,  & you don't have to do anything.  They usually hang themselves sooner or later.

Payback Is leading a successful life. 

Your enemies will hate you even more,  If you move on with your life.

Does your ignorant poems have to do with this report Karl????

Jees get a job

A good pastor is an example to the believers. This is a simple yet incredibly important statement. It's so important God set it down in the eternal truths of the Scripture and you are not a good example to the readers nor to the viewers. A pastor doesn't judge anyone, period. I feel terribly sorry for your church members. You are not being a good leader that god wants his leaders to be. This is a terrible example. Maybe you should have kept that comment to your self.

Oh and what do you mean when you made the statement "you always"? Have this happen before from this same person? If not the statement that you made was sterotyping because you are implying that "ALL black people" are like that and I don't feel that all black people scream racism. It seems like you may be related or friends with the general manager and that's fine but if you think that all "BLACK people" are the same then, I can see the relation with you and the general manager and if that's the case then the general manager is guilt by association because your comment was totally wrong. Oh and unfortunately racism still exist. I am a caucasian female, I see it almost everyday.

Oh and I don't see in the book (lol) that was written that she had her daughter with her because if she did that was wrong but I don't see were she wrote that, so were are you getting this information from?

I would love to hear from the author but as of right now, I am on the customer side because professionalism is very important in customer service but I would like for the author to go into more details about the racism thing. I can see how she might have got that impression though.

I didn't read anything that stated she had her daughter with her when it happened and maybe if the Manager would have talked to her with respect and show her some type of professionalism then it probably wouldn't have gone this far. She even tried to go to her boss and her boss wouldn't even give her a call back about the ending results. She must have felt some way because she called her manager. Now I can understand how upsetting it must have been to feel like you were treated wrong and then to express that to someone and have nothing to be done. Her Manager and the person she talked to should be fired if you ask me. I don't know about the racist thing but apparently she felt some way to get the GM manager and then the 1-800 number. Maybe if someone would have just simply tired to hear her out instead of pushing her away then it wouldn't have gone this far.

Any business person would know that, the customer was treated wrong and apparently she did what she thought would be best by reporting it up here and if more incidents like this happen from pizza hut then I am sure it won't go unnoticed.

She probably wasn't upset about $11.00 dollars because $11.00 dollars is nothing but it's the principle of the situation. What professional GM will tell someone that they are been untruthful? and what professional person will tell someone "oh god lady". I don't know if the lady is racist or not but reading this information I can see she isn't professional and she doesn't need to be a manager let alone a general manager.

This should have been resolved from the beginning. I wonder what the 1-800 number did. I would love to hear from "Very angry nursing student" again.

I don't know for sure, but I would be willing to bet that anytime you do not get your way with something that you scream racism.  You can say that you weren't unfriendly to begin with, but this scenario is being played out to much right now for anyone to believe you.  Have you seen that lady that was "very friendly and not doing anything wrong" and arrested at Wal-Mart because the officers were racist?  Did you also notice that they later released the video of her hitting other customers items and kicking officers after she said that she didn't do any of that?  I bet you would sing a different tune if there was a recording released of your little incident.  Also, you say that you "probably called her every name in the book beside a child of god" while your daughter was there watching you?  I hope that you aren't going to be a pediatric nurse.  I am so tired of racist people accusing other people of being racist.  I hope that the manager of Pizza Hut sues you for defamation because they would surely win.

Okay...Are they black??? Why should that matter? If you want to know the story read it... and I didn't see anything misspelled. Please take this site seriously. I keep getting to many BS notifications. Maybe you can't READ!

Your pizza was a little burnt, big deal.  All of a sudden this is about racism.  You called in your order, they don't know who or what you are.  You must return the food in person in order to get an exchange or refund.  There are too many people trying to get something for nothing.

But, you turn this into racism.  Who cares about the action on one person (if it did occur) I would just take my business elsewhere.  Anyone that would make such a fuss over an $11 pizza is a NUT.  Now you will say that I am a racist. 

1. Let's say you work for a wireless company. You're busy inside your store as an inside salesperson when they walk in--the less-than-happy customer. This customer has now become your customer. They walk up to you and say, "You sold me a piece of junk!" What to do? You could tell them to leave. You could ignore them. Or, you could tell them you understand they are unhappy and would love to help work it out.
2. 
   
   
   Step 2
   
   
   

   Let the customer know you're on their side and will do everything you can to fix the problem. It's not going to do you any good to be argumentative with them. No matter how small the problem may seem to you, it's obviously a major ordeal to your customer. Be sympathetic and listen

   
   
   
3. 
   
   
   Step 3
   
   
   

   Try to keep them calm. If the customer refuses to comply and insists on standing smack in the middle of the store so everyone can hear him, tell him/her that all of their info is in your officein the back and it would be better to take the matter there.

   
   
   
4. 
   
   
   Step 4
   
   
   

   Let them vent. Don't take it personally. It's important that you don't try to speak over them. That's guaranteed to make things even worse. They came to your store to get something off their chest. Let them. BUT, don't allow them to get physical or personally insulting with you. If they do, that's considered assault and they should know this. If all goes well and you've allowed them to vent for a bit, that will make them feel better. Use calm voice with them. Don't try and play the "tough guy" with them. They are your customer. You don't want them leaving your store angry because that's bad for business.

The information below is information I found off the web

Anyone who has worked in customer service knows the feeling of dread when a customer calls in screaming and cursing at you. You immediately feel your heart rate increase. Your airway feels restricted. You think to yourself, "Why me?"

I completely understand the GM's position.  I have been in the Nashville, NC Pizza Hut many times; my children LOVE PIZZA!!  I have on more than one occassion had conversations with the GM and many of the shift managers and have never been treated with anything but respect.  There has been a GM change in the store in the past few months and this particular location has seen a lot of positive changes.  There are also black shift managers at the store.  From the best I can tell by frequently visiting the store, there are actually more black employees than white employees. 

I'm sure that they get calls from people wanting something for free all of the time.  I'm also sure they're sorry that you had to come back to the store to get a remake of your pizza, BUT... the truth is just this: many people call fast food restaurants with complaints that just aren't true.  This is so typical of our rural area.  The restaurant can't simply give out credits to everyone who calls, just based on their "good word".  If this were their policy, they wouldn't be in business very long.  You should have fed you daughter her pizza while it was hot, and sent your fiance or have went yourself to get another pizza, or simply took their offer for a store credit. 

It sounds like you were terribly angry when you went in the store and this probably didn't help any.  Then, to play the race card is also typical.  You never said how your fiance was treated "different".  I'm not sure how he could have been treated differently when only picking up and paying for a pizza.  What is it that you expected from them at the time of pick-up?

I have found so many discrepancies in your story that I find it really hard to believe ANY of the story. 

1.  Your fiance was treated "different" when picking up a pizza????

2.  You were studying for a nursing test, but found the time to go to not one, but TWO Pizza Hut locations, another of which is 15 minutes away.  Nursing tests are too rigorous and time consuming to stop studying for to waste a couple of hours over a $10 pizza.  (Hope your grade wasn't reflective)

3.  Your fiance wouldn't return to the location to get his studying girlfriend some supper. (Might want to reconsider marriage).

4.  I would have fed my child their supper while it was hot, not go off on a tangent for a couple of hours..  (Hopefully the apple WILL fall far from the tree.)

For you to have went into this store and raised your voice and used profanity (you admitted to this) only makes racism worse, because what you did was show your ignorance and lack of self respect.  If you can't respect yourself any better that this, how are others suppose to respect you.  Many black people could have found a more civilized and mature way to have have handled this situation.  It is black women like you that make the rest of the race look bad and be treated the way they often are.

"You get what you give"

I want to apologize. This should have been resolved when you walk up to their counter. This probably would have been resolved differenlty if you were white but you can't let that get you angry. I understand how upset you was because I have seen this with my own eyes as well. I actually stepped in and I am glad that I did. This just needs to stop. I bet you will probably get a few more comments stating that they don't see the racism but I do. The first thing that people will say is I don't see the racism. People don't have to call you a racist name to be racist. I see what you are saying and you had every right to be upset. I am not commending you on your actions though because you were very wrong in that department but if I was treated like that, I can't say how I would have acted out. Pizza Hut should not hire anyone like that and as far as her manager, he probably on her side the whole entire time. I hope you get the response that you want and much more.

Unfortunately when someone automatically screams 'racist' usually that is not the case. The pizza should not have been burnt ( I actually like the cheese burnt, those are my favorite pieces :-) ) BUT when you started screaming and cussing, wanting it replaced AND your money back that was the problem. They didnt do it because you were acting horrible, not because they are racist. Most places will only replace OR refund , not both, that is why they would not do that.........Times are tough and they are not going to give away product for free. Weather this is right or wrong I do not know ( I know you had to drive there which was inconvenient so I argee to some point they should have done something for your time but most places just will not anymore......cost too much and too many people have in the past  taken avantage of that fact)  I am sorry but no matter what you think is right or wrong behavior from them you control your own behavior and you were wrong to act that way..............which is why they shut you down  in the end. if you start screming and yelling at any store they will not do anything at all for you. At that point they consider you the problem and they are done. You have to learn cussing and screaming is not the right way, and it neither would be tolerated in nursing or in motherhood. I am sorry it escalated so far, please be calm next time and you will have better results. Happy Holidays!