• Report: #325158

Complaint Review: Pizza Hut

  • Submitted: Thu, April 10, 2008
  • Updated: Wed, February 04, 2009

  • Reported By:Homestead ave Georgia
Pizza Hut
2406 Dawson Rd. Albany, Georgia U.S.A.

Pizza Hut Drivers being ripped off. Albany Georgia

*UPDATE Employee: Got a real job....

*Consumer Comment: You CANNOT actually "make" money delivering pizzas with your own vehicle!!

*UPDATE Employee: Wait I Get Paid Well....

*UPDATE EX-employee responds: Get Ready for Handcuffs

*UPDATE EX-employee responds: Here's how I made it up!

*UPDATE Employee: Seriously?

*UPDATE Employee: Delivering is becoming more and more of a ripoff

*UPDATE Employee: Wrong

*UPDATE Employee: Oh, bullcrap

*UPDATE EX-employee responds: DC is BS

*UPDATE Employee: Delivery Charge

*UPDATE Employee: Delivery Charge

*UPDATE Employee: Delivery Charge

*Consumer Comment: Apples & Oranges

*UPDATE Employee: Oh come on.

*UPDATE Employee: Oh come on.

*UPDATE Employee: Oh come on.

*UPDATE EX-employee responds: It's Only Getting Worse

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I have been driving for Pizza Hut going on 10 years now. I have never been as upset with this company as I am right now. About a year ago NPC hired a third party group to figure a better way to pay the drivers that work for them. Well, what they really mean is they paid a company to come in and develop a system in which to save them money and rip us off. At our store we charge 1.35 a run. However we only get 1.08 a run. Wait it gets better. IF we take two deliveries at the same time we only get 1.84 not 2.16 like we should. So all the money that NPC forked over to this other group they could have used that money to pay their employees. Then they said our incentive program would be better. We would get four tires instead of two. That was a load of bull. As of today we are charging customers 1.50 for a delivery and not receiving any more money in return. Now that is totally unacceptable. Is the corperate office taking deliveries? I don't see them in our store helping out with runs.I mean if they are going to get the compensation in which I should get then I think they should! Businesses today are very greedy they do not care about their employees and then wonder why they get minimum work out of them. Where is our incentive to drive? We are losing money. But yet they want us to have a 100% out the door time. Yes well if Pizza H ut pays us the money they OWE us then we will discuss whether or not I care about it. I guess they want this extra money so they pay for their kids gas in their new BMW they bought them off of our work.

I have never seen a company as cheap as NPC Pizza Hut in my life. Then they wonder why our store is so slow.Because nobody wants to pay for your high priced delivery charge. And increasing the delivery charge decreases our tips. So thanks again Pizza Hut for reaming us drivers.

Sam
Homestead ave, Georgia
U.S.A.

This report was posted on Ripoff Report on 04/10/2008 04:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pizza-Hut/Albany-Georgia-31707/Pizza-Hut-Drivers-being-ripped-off-Albany-Georgia-325158. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 18Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Got a real job....

AUTHOR: Mcalester Angel - (U.S.A.)

In responce to Steve from Florida, I dont expect to make alot of money, I expect to be able to help make ends meet until i get out of Tech school. I do ok on the gas stuff, its only $1.70 a gallon and my car gets 30 mpg in town and 35-40 highway mph. I have insurance and I am covered no matter what I made sure of that. So depending on why you do the job you can break even...
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#2 Consumer Comment

You CANNOT actually "make" money delivering pizzas with your own vehicle!!

AUTHOR: Steve - (U.S.A.)

This is just plain old fashioned common sense and third grade math!!

Anyone who thinks they can actually make money using their own vehicle to deliver someone elses pizza is seriously delusional and lacks common sense and the ability to do basic math.

There are so many reasons, but I will only touch on a few.

The first is the sheer cost of owning and operating a vehicle. Do the math here.
From my extensive experience in the operations of commercial vehicles, I can tell you that you CANNOT operate any car for less than 70 cents a mile.

This factors in the initial cost of the car, less what you can sell it for after you tear it up, insurance, maintenence and repairs, gas, registration, etc..

Therefore, if you drive only 50 miles per night, your actual, long term cost of operating that vehicle was $35.00.

How about when gas was $4.00 a gallon? If your junker AVERAGES 10mpg around town, stop and go and idling...that's 40 cents per mile right there in gas cost alone!

Now, think of the REAL reality of it. If there truly was money to be made in delivering pizzas, the pizza company would buy the vehicles and insure them, and put a driver paid by the hour in them, and pay for the gas, etc.

But, these companies know that there is no money in delivering pizzas, so they find people who are not smart enough to figure that out to do it for them!

Furthermore, you are all putting yourself at risk due to the fact that no insurance company will cover you in the event of an accident if they find out you were using your private vehicle for commercial purposes. They could deny the claim, because you violated your contract!!

Get a real job.
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#3 UPDATE Employee

Wait I Get Paid Well....

AUTHOR: Mcalester Angel - (U.S.A.)

Now wait a min I work for the Pizza Hut here in McAlester Oklahoma and i make $7.25 an hour plus my tips plus how ever much i get out of the $2.00 conveniance charge. I always leave my shift with atleast $30.00 from the night. We always have 3 drivers on the shift and we are all very happy with our Assistant Manager who runs our shift which happens to be our closing shift as well... We are all cross trained to do other aspects of the store... I love working for this company...
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#4 UPDATE EX-employee responds

Get Ready for Handcuffs

AUTHOR: Russ - (U.S.A.)

Delivering beer? Do you, or the store, have a liquor license? You cannot sell beer without one. Do you ID the customer? No? than you are possibly providing alcohol to minors.

Same with cigarettes - do you ID the customer?

Playing games with the store's inventory? Ordering and using non-approved suppliers? Sounds like skimming.

Trying to give professional delivery drivers a bad name? Congrats- you did that with your antics.

Google "tip the pizza guy"

go to the discussion board at that site

and tell the rest of the driving community how you're making money.
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#5 UPDATE EX-employee responds

Here's how I made it up!

AUTHOR: Putitback In Theirass! - (U.S.A.)

Years back I delivered pizza after high school and on week ends.

After working there for a while and not making enough money to pay my parking tickets, the owners of this pizza joint started having me make the pizza. Make the dough, grate the cheese the whole enchilada.

Well pretty soon they had myself and two other employees working the place by ourselves. They would inventory the pizza dough's and boxes and at the time (before computers) we had to write every order in a log book and the would check the inventory against the log book the next day to be sure we were charging and collecting money for every order.

So we started to add on our own delivery charge, we bought our own toppings and wrote in a plain whenever anyone ordered the works, we even began to make our own dough's and supply our own boxes.

Then I let customers know I would deliver beer or whatever else I could pick up for them for a price as well. Boy, the money started rolling in! Actually brought a lot more orders to the pizza business that way as well

They paid us well to keep their store open while they were off to Vegas or wherever they felt like their biweekly vacation should be.

Then, we figured out how to get into the soda and cigarette vending machines without anyone realizing it. So on went the "out of order" signs and whenever anyone came in for a pack of cigarettes out of the machine, we now sell them from behind the counter!

I realize they don't have many cigarette machines these days, which is too bad because at six dollars a pack, I would have been taking biweekly vacations myself!

So, when the hand that feeds you stops feeding you or puts you on an undeserved diet, BITE THAT HAND UNTIL IT OPENS UP AGAIN!
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#6 UPDATE Employee

Seriously?

AUTHOR: Foos - (U.S.A.)

Rising cost of doing business, kids. Pizza Hut is offsetting the cost with a delivery charge, and bottom line is, delivery is freaking expensive.

You have a car. It is already going to be devalued every day until it dies, and by working for this company, you make a choice to hasten that death.

I manage, but I drive as well for extra money, and I have no complaints. The Papa Johns and Dominoes in our area are now paying their drivers the tipped employee minimum (three dollars and change) while our drivers make regular minimum, currently 6.79. I am reimbursed fairly for my gas and then some.

You can argue that PH claims to cover all costs, but it just makes me hang my head. Pizza Hut would have to charge so much more to truly reimburse drivers that the prices would ruin them. Be smart, use a gas-effecient vehicle and be realistic about your job.
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#7 UPDATE Employee

Delivering is becoming more and more of a ripoff

AUTHOR: Broke Driver - (U.S.A.)

The cost of delivering is twice the reimbursement rate. I get $1.05 per delivery with Pizza Hut charging the customer $2.50 per delivery
the average delivery is 8 miles in my area. Many stores just fill in the average delivery as 3 miles per run, I believe this may be why they get away with paying us so far less than our cost. Assuming this is the case, make sure your managers fill in the true mileage you are driving if it is calculated based on this and everyone starts doing it maybe reimbursement will start to meet our costs.

The cost of driving according to my calculations with gas at $3.99 per gallon is $0.288 cents per mile, thats $2.30 per delivery, with deliveries at the edge of my area costing me $4.60 per delivery. Meaning even with a $3.55 tip I just break even.

Breakdown of costs

Car .057 per mile
gas @ $3.99 0.181
Oil change @ 3000 mi .005
Tires $200 @40k .005
Insurance @ $60 per mo .028
Taxes .012
Cost per mile .288
Cost per delivery 2.30

Pizza Hut's own memo's claim they intend to cover all our costs of driving. Paraphrasing From their own Q&A on driver reimbursement it says if you dont think they adequately cover your costs :

Step 1 talk to your RGM
Step 2 talk to your area coach
Step 3 contact your region coach
If unsatisfied or uncomfortable with the above contact "the network" anonymously at 1-800-241-5689.

I suggest all drivers reading this start tracking their mileage and log it.

My daily log is just:
starting mileage, ending mileage, total miles, total runs, average mileage.

and keep contacting the network. Also make sure your mileage is being reported adequately by the company, this could just be happening because most stores only fill in an average of 3 miles per delivery rather than putting in the true mileage driven.
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#8 UPDATE Employee

Wrong

AUTHOR: Noname - (U.S.A.)

"Pizza Hut pays drivers well, and much better than the competitors"

Sorry but your wrong. NPC drivers now get minimum wage. We put WAY more miles on our cars then the person behind the counter or the cooks. We risk our lives to bring food to customers and if you dare tell your insurance company you use the car for delivery, they will charge us more for insurance if we can get it at all. NPC raised delivery charge to $2.00 (now called a "convenience fee") and gave the drivers .05 raise. The federal guide lines for reimbursement, which NPC claims to fallow, is Way higher then what NPC drivers get for deliveries.
Bottom line is drivers are getting ripped off and if gas gets much higher pizza companies will no longer have good drivers.
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#9 UPDATE Employee

Oh, bullcrap

AUTHOR: Foos - (U.S.A.)

Please. As a manager with PH, the delivery charge in our area is 2.00, and the driver gets 1.03. Car toppers, delivery bags, paying for the MVR checks, insurance and more account for the additional charges.

Also -- delivery on the whole makes an operation more expensive. An employee standing at the counter can make/hand out fifty orders in an hour. A driver can at best deliver four.

As gas goes up, so does the reimbursement. Pizza Hut has done better than Dominoes and Papa Johns by NOT paying them as tipped employees. In FL, drivers start at 6.79. It has prevented us from staffing as many drivers are dominoes (who can deliver a pizza in 30 minutes because you can have twice as many on the clock for the same pay), but we have been able to pay our drivers fairly.

Pizza Hut pays drivers well, and much better than the competitors.
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#10 UPDATE EX-employee responds

DC is BS

AUTHOR: Russ - (U.S.A.)

The Delivery Charge does not go into insurance for the drivers. Drivers use their own vehicles, thus, their own insurance. In fact, they really should carry business insurace, but can't because it's too expensive. So, if a driver is ever the cause of an accident, their insurace company, in certain instances, can refuse to cover the driver since they are using a passenger vehicle for business use.

Will PH/DP/PJ ever pay the drivers extra? Nope! In fact, some of the Big 3 have lowered driver pay, claiming they are "tipped" employees.

NPC/PH, in their "fair reimbursement" plan, lowered how much a driver gets per run. How much is the DC - the same. How much do the drivers get? Well, Sparky, you don't have to be a genius to see drivers are getting less and less while the price of gas keeps rising.

But don't take my word for it - go to a web site like tip the pizza guy and see what drivers around the country are saying.
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#11 UPDATE Employee

Delivery Charge

AUTHOR: Richard K - (U.S.A.)

The $1.50 delivery charge is there to offset the extra insurance the company has to have due to the nature of delivering pizzas. That's all that money is for. Insurance premiums keep going up, the delivery charge will go up. Customer do not understand the fact that drivers do not get that money, that's why tips are slow at times. On the average, Drivers make lots more money than those standing in the kitchen sweating their a**es off and sometimes more than shift managers. When your income is based on a service you provide, you have to provide the best service you can while at the door. If that's not what you believe, then you're in the wrong business.
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#12 UPDATE Employee

Delivery Charge

AUTHOR: Richard K - (U.S.A.)

The $1.50 delivery charge is there to offset the extra insurance the company has to have due to the nature of delivering pizzas. That's all that money is for. Insurance premiums keep going up, the delivery charge will go up. Customer do not understand the fact that drivers do not get that money, that's why tips are slow at times. On the average, Drivers make lots more money than those standing in the kitchen sweating their a**es off and sometimes more than shift managers. When your income is based on a service you provide, you have to provide the best service you can while at the door. If that's not what you believe, then you're in the wrong business.
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#13 UPDATE Employee

Delivery Charge

AUTHOR: Richard K - (U.S.A.)

The $1.50 delivery charge is there to offset the extra insurance the company has to have due to the nature of delivering pizzas. That's all that money is for. Insurance premiums keep going up, the delivery charge will go up. Customer do not understand the fact that drivers do not get that money, that's why tips are slow at times. On the average, Drivers make lots more money than those standing in the kitchen sweating their a**es off and sometimes more than shift managers. When your income is based on a service you provide, you have to provide the best service you can while at the door. If that's not what you believe, then you're in the wrong business.
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#14 Consumer Comment

Apples & Oranges

AUTHOR: Russ - (U.S.A.)

I invite the poster to type in tip the pizza guy on a browser and follow the links to a most enlightening web site.
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#15 UPDATE Employee

Oh come on.

AUTHOR: Pickledleprechauns - (U.S.A.)

Of course Pizza Hut is cheap. They're a corporation and they'll do anything to maximize their profits. Around here, we charge two dollars for delivery, which is no big deal and it has no effect on tips. What does affect tips? You. Your appearance, your attitude...you. I get great tips in the same delivery areas where other, less friendly, foreboding drivers get stiffed repeatedly because I actually care about my job. Reward comes after hard work, not before.
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#16 UPDATE Employee

Oh come on.

AUTHOR: Pickledleprechauns - (U.S.A.)

Of course Pizza Hut is cheap. They're a corporation and they'll do anything to maximize their profits. Around here, we charge two dollars for delivery, which is no big deal and it has no effect on tips. What does affect tips? You. Your appearance, your attitude...you. I get great tips in the same delivery areas where other, less friendly, foreboding drivers get stiffed repeatedly because I actually care about my job. Reward comes after hard work, not before.
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#17 UPDATE Employee

Oh come on.

AUTHOR: Pickledleprechauns - (U.S.A.)

Of course Pizza Hut is cheap. They're a corporation and they'll do anything to maximize their profits. Around here, we charge two dollars for delivery, which is no big deal and it has no effect on tips. What does affect tips? You. Your appearance, your attitude...you. I get great tips in the same delivery areas where other, less friendly, foreboding drivers get stiffed repeatedly because I actually care about my job. Reward comes after hard work, not before.
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#18 UPDATE EX-employee responds

It's Only Getting Worse

AUTHOR: Russ - (U.S.A.)

This is another example of the downward spiral of PH/NPC's overall quality. It starts with cheap products, priced cheaply, and delivered by the cheapest available labor. Experienced drivers won't pound their vehicles into the ground for diminishing income, so PH/NPC will be forced to hire n00bs to deliver their crap - and hiring n00bs means more time needed for delivery while the rookie figures out where the customer is - which means more complaints, which means more freebies given out (where the driver gets no additional reimbursement) and on and on.

Get out while you can. Delivering pizzas is no longer fun or profitable.
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