• Report: #4440

Complaint Review: Pizza Hut

  • Submitted: Tue, February 13, 2001
  • Updated: Wed, February 14, 2001

  • Reported By:Tempe Arizona
Pizza Hut
Columbus, OH - Houston, TX, OH, TX U.S.A.

..7 reasons why I will NOT be visiting Pizza Hut ever again * REBUTTAL ..Pizza Hut treats it's customers like crap

*0: Pizza Hut treats it's customers like crap

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How to eat healthy at a pizza joint. But, as I was thinking, I realized that pizza and healthy JUST DON'T MIX. Especially Pizza Hut's Pizza. If you get lucky and find a Pizza Hut that CAN make pizzas, you are in for a treat! They are a gooey, delicious, treat.

But--unfortunately, they don't have those kind of Pizza Huts in Columbus, OH.

Now, don't get me wrong--Not ALL Pizza Huts serve vile pizza's. The ones in the Virginia area have PERFECTED the art of pizza making! But, since I no longer live there, I am stuck eating the Ohio version.

After reading some other reviews written on Pizza Hut, I decided to give the top 7 reasons why I will NOT be visiting Pizza Hut ever again. This last trip (it was so I could write the review...really!!) reminded me that there ARE better place to eat pizza.

Like- the school cafeteria.

Top 10 Reasons why Pizza Hut has lost MY business:


When I order a pizza, I expect it to be cooked properly. When I go to Pizza Hut, I usually order either a pan pizza or a Edge pizza. Both are always messed up. The Edge pizza is supposed to be thin and crispy-NOT thin and BURNT. The edges are usually charred and the veggies crisped. If I get the pan pizza, it is (shock shock) undercooked. The crust is supposed to be thick and soft, but, instead I get doughy and gooey. I prefer my crust to be edible.


The salad bar is NEVER well stocked. I always order the salad bar as an appetizer. For $1.99, you can get one trip to it. IF you are lucky-it will contain the basics: lettuce, veggies, eggs, salad toppers, and 4 or 5 standard dressings. However, every time I go--it is missing some items. getting them replace is like trying to pull a tooth-painful it seems! Also, keep a CLOSE eye on the lettuce. If the edges are wilted--avoid at ALL costs!


The last time I went to pizza Hut, the even managed to ruin my breadsticks!(sob) The Pizza Hut breadsticks SHOULD be about 8" long, bendable and smothered in grated cheese and garlic. They run $1.99/5 and $3.99/10. The last two times I ordered them, they came to my table cold. And, HARD. When I asked for them to be reheated--or even better--to get a fresher batch, the employee acted like I was speaking Russian. NOT the way to my wallet.


They mix up orders much too much. Since I work days, and going to Pizza Hut is a wee bit out of my way, I called ahead to place my order. I clearly stated that I wouldn't be there until about 5-5:15 to get my order. However, a mix-up at work delayed me even more. Meaning, I wouldn't get there until after 5:30 or so. I called at 4:45 and told them I WOULD be late, and could my order be pushed back accordingly.

The oh-so-charming creature who answered the phone basically told me:

"Tough luck! Your food is in the oven now!"

By the time I got to PH, it was 5:40. My Pizza was waiting in the warmer, but my breadsticks were no where to be seen. After waiting another 10 minutes-my order was completed. Or, so I thought. A peek in the box revealed a Hand Tossed Supreme. Whoops- I had ordered a veggie EDGE. Good thing I hadn't taken it home, huh? This review would have never made it to the board. Instead, it would have been canceled, as I would refuse to have anything at ALL to do with PH.


WHAT IS SO HARD ABOUT GETTING MY PHONE NUMBER RIGHT??? I have had the same number for four years. And the same address. So, why is it my neighbor (who happens to have the same last name as me) always gets my pizza?? And, why is it, when I call in and give my number-I'm never found in the system?? Pizza Hut has a citywide number for delivery purposes. (614-895-1111) Every single time I call in, they have to re-enter my name and address into the system. It's so much easier to call Donato's, where they know me by name.


Is it just me-or should the staff wear their hair pulled up/back?? Last I checked, lose hair wasn't a topping choice.

And The #1 reason why Pizza Hut has lost me as a customer:

Why pay $12.99 for z pizza that doesn't TASTE like a pizza when I can buy a frozen one for $4.99! In the last year or so, Pizza Hut has REALLY raised their prices. At one time, a couple could get a *meal deal* for $13.98. This included a medium pizza of choice, two salads, and unlimited soft drinks.

Now, Pizza Hut expects nearly $17.00 for the same deal. And, the food isn't nearly as appetizing. Why not take that $17.00 and make your own pizza. Chances are, you WILL be able to eat it...

What used to top quality pizza has gone downhill. I used to eat here once a week (lunch buffet). Now, I can't even stand the very THOUGHT of going here. Sorry Pizza hut, but breaking my diet vow for you was a BAD mistake. To think- I could have used all those calories and had a ice cream sundae....


I wish I could eat here: Only when forced to
Best Suited For: KidsFamilies

Ambiance and Dicor: Casual

Favorite Dish: Breadsticks

Food Quality: Revolting

Kid Friendly? Yes

Quality of Service: Inadequate

Value: Rip-off

Vegetarian Friendly? No

This report was posted on Ripoff Report on 02/13/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Pizza-Hut/Columbus-OH-Houston-TX-OH-TX/7-reasons-why-I-will-NOT-be-visiting-Pizza-Hut-ever-again-REBUTTAL-Pizza-Hut-treat-4440. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 0

Pizza Hut treats it's customers like crap

AUTHOR: - ()

This email is a rebuttal to RipOff #4440.
It was sent by A Mgr at Pizza Hut on Fry Rd, Hou Tx. (281) 578-7461 at pizza@hotmail.com.

.7 reasons why I will NOT be visiting Pizza Hut ever again (#4440)

They filed the following rebuttal to the above Rip-Off Report:

Their email: pizza@hotmail.com
Their name: A Mgr at Pizza Hut on Fry Rd, Hou Tx. (281) 578-7461
Their phone number: (281)578-7461
Their relationship to the company: Devotee

I'm a mgr at a Pizza Hut and I love Pizza Hut Pizza as long as I make it myself. I can't find a single fault in any complaints on this site. Pizza Hut treats it's customers like crap. I myself am the exception of course. The store mgr is a l*****n b***h and rarely gives credits to people even when their pizza arrives cold, wrong, or even cold and wrong.

I give credit to whomever I can 'cause I would want that if the tables were turned. I do my best to make the customer happy. But the store Mgr, Gina Williams (281) 635-1134 is chums with the area Mgr and rarely gets in trouble for anything. Even when theres over a $100 cash shortage, nothing happens. An Asst. Mgr was busted by the shift Mgr Jeff on video tape and he walked away with a slap on the wrist.

Gina hangs up on customer complaints, and by the way the CUSTOMER SATISFACTION HOTLINE is 1 - 800 - 948 - 8488. The way it works is you call and it filters down from top to bottom. It goes from corporate to state Mgr, to city Mgr, to area Mgr, to store computer. Always anonomus. Anyone above the store Mgr
are the only ones who can access the phone #, if a call back is requested.

Anyway the mgr of this store manipulates her numbers all of the time. When she is short on product she tells the cooks to cut the toppings on the pizzas, mainly the cheese. YES orders are always getting mixed up and orders taken that are not in our delivery area and then called back when it's about to be delivered and told to call another store.

Gina promises employees raises and then acts as if she never said it. She wears a tounge ring herself but wont let other employees wear piercings.

The area Mgr, Brenda Hicks does nothing. She only hires phone girls that she thinks are gay also so she can get a little something goin'.

The only way I will eat a pizza from there is if I make it myself and open a new bag of ingredients to go on it. There are nats in the dish room that have been there since I started working there. I'm not gonna say how long for fear of discovery, but It's over a year. 1 year those nats have been there and
nothing has been done.

So once agian I have nothing good to say, only that
their paychecks don't bounce. Be back soon with more.

Pizza Guy
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