- Report: #47592
Report - Rebuttal - Arbitrate
Complaint Review: Pizza Hut
Pizza Hut6650 West Bethany Home Road Glendale, Arizona U.S.A.
Pizza Hut Refuses cash over-the-counter sale to Girl Scouts without chaperone's home phone number Glendale Arizona
*Consumer Comment: I know this is old but..
*UPDATE EX-employee responds: Pizza Driver RAPED and KILLED in Phoenix 1992!
*UPDATE Employee: It's a phone number.
*UPDATE Employee: pizza hut needing phone number.
*Consumer Suggestion: Well said Mark.
*Author of original report: interested in what happens to the consumer information collected by Pizza Hut
*UPDATE Employee: Once again you are not stating the whole facts, PAT.
*Consumer Comment: Sterling, short and sweet.
*UPDATE EX-employee responds: You are wrong, PAT... Aaron's statements to be full of passion and Good Wholesome Southern Sense
*Consumer Suggestion: Give it a rest Darren. glad that someone like him has decided to post his concerns regarding Pizza Hut
*Consumer Comment: people have been polite for too long and let them get away with their borish behavior
*Consumer Comment: Now, now Aaron... Most bad treatment comes from the restaurant managers (see the report about the PH in Apache Junction, AZ),
*Consumer Comment: Cash was the point of this report Aaron..
*UPDATE Employee: Pizza Hut tells their employees that they aren't worth a crap
*Consumer Comment: Sonya, you should not be a manager
*Consumer Comment: Sonya, poor use of someone's tragedy.
*Consumer Suggestion: To CURTIS in NASHVILLE, TN........
*Consumer Comment: Sonya - please re-read the original post
*UPDATE Employee: That is terrible!
*Consumer Suggestion: Needing a # is BS
*Consumer Comment: please understand employees of pizza hut better
*UPDATE Employee: our employees were trained with high standards
*Consumer Comment: My daughter worked for Pizza Hut for 3 years.
*UPDATE EX-employee responds: I hate that you were treated badly
*UPDATE Employee: I am a delivery driver for the Pizza Hut on Cantrell in Little Rock
*Consumer Suggestion: Pizza Hut in Gatlinburg Tennessee has no Parking for Guests
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My name is Mark Graham. On Friday, February 28, I was a chaperone for my daughter's Girl Scout Troop cookie sales. The girls had permission and full support to sell cookies outside the excellent Fry's Supermarket on 67th Ave and Bethany Home Road in Glendale, Arizona. The girls wanted pizza for dinner, so I walked across the street to the Pizza Hut on the northeast corner of 67th Ave. and Bethany Home Road. This is a "to go" restaurant for deliveries and walk-ins, but no tables for "dine in". The conversation went as follows:
Me: I'd like to order some pizzas.
Cashier: What is your phone number.
Me: No thank you.
Cashier: I said, 'what's your phone number'
Me: I do not chose to provide you with my phone number
Cashier: (to other employee) Can I just enter the store's number if he doesn't want to give his . . .?
Mike: (interrupting) No - we need his number.
Me: My phone number is none of your business.
This is not a delivery, I am paying in advance.
Mike: We won't take your order without a phone number.
Me: Fine, whatever, its '555-1212'
Mike: Nope - that's a bogus phone number.
Me: So you discriminate against poor people who don't have phones?
Mike: No - if you don't have a phone, we don't need your phone number.
Me: Just want to clarify here - Pizza Hut refuses to serve pizza to the
Girl Scouts if their chaperone refuses to give Pizza Hut his
home phone number?
Mike: You need to leave.
Me: No - I need to speak to your manager.
Mike: I am the Manager.
Me: Then I need the number for your General Manager
Mike: I am the General Manager
Me: Then give me your corporate office phone number because
I will be going over your head.
Mike: We don't have a corporate number - you need to leave now because you
are disturbing the other customers
(There are two people in the store - who are listening to Mike with complete bewilderment).
Me: I haven't even raised my voice - There are plenty of other Pizza places
around here if you don't want our business - I just want to make sure you
understand the consequences of your discriminatory decision . . . .
Mike: Leave now or I will call the police.
We left and walked across the street to Papa John's Pizza, and got a better deal $9.99 for large one topping and 12 cheese sticks. I asked the manager if he needed my phone number for us to place an order. He gave me a baffled look and asked "why would I want your phone number, you are standing right in front of me?" We very much enjoyed our Papa John's Pizza and the polite and helpful crew. We will visit them again soon.
While I fully support the right of any vendor to establish whatever conditions they choose in doing business, I also believe there should be consequences if those decisions are discriminatory, intrusive, or otherwise morally reprehensible. I used to be a manager with Taco Bell, which like Pizza Hut and KFC, was owned by Pepsi Company. There was always a way to resolve a complaint. The General Manager, Market Manager or the corporate number was always available for those issues the store manager could not resolve. I find it ironic that Pizza Hut should refuse us service for not providing my private phone number, yet refuses to provide the publicly listed number of his company's corporate office.
I would take my daughter to the Taco Bell/Pizza Hut on 75th Ave and McDowell about once a week for the personal pan pizza. We were never asked for a phone number. There is a Dominos Pizza on 67th Ave and Thomas and another one of the excellent Papa John's on 67th and Thomas. I will not be patronizing Pizza Hut any more. I am deeply insulted and as a business owner myself, cannot comprehend how a "General Manager" like Mike can remain employed with such a horrible and nasty attitude toward those who are simply trying to give him money. I cannot believe that Pizza Hut makes more money on the use or sale of customers personal and private information then they do on the actual sale of product. I hope the public relations disaster caused by General Manager Mike's decision compels Pizza Hut to not only find a more competent manager, but to seriously rethink their invasive policies. Radio Shack has finally aligned themselves with the public's desire for privacy and no longer asks for phone numbers - but they would never lose a sale over a phone number.
I hope you also consider their intrusive and discriminatory policy against a hungry Girl Scout Troop when making your pizza-buying choices. I hope you will also forward this to others who might also alter their buying decisions based on this company's aggressive invasion of our privacy.
Note: When relating this story to a friend and business associate, he "one-upped" me. For reference, Glendale borders Phoenix on the north, while Avondale is a small town on the southwest of phoenix.
Thats nothing, the Pizza Hut in Avondale at the corner of Van Buren and Central demanded my social security number.
I told them "no, that's an invasion of privacy". This right after they got another customer's SSN. That other customer liked to have fallen over dead when I said that it was none of their business. And this was for a take out order too.
Long story short, the guy making the Pizza had a bloody bandage on his hand and I made sure everyone in the Pizza Hut knew this before I left without getting a Pizza.
Some businesses are in the habit of making deals for customer's names and phone numbers and other identification numbers. I am not sure who they are
dealing with, but I have my suspicions.
I do not deal with businesses like that and I make sure everyone knows what they are up to.
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This report was posted on Ripoff Report on 03/02/2003 01:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pizza-Hut/Glendale-Arizona/Pizza-Hut-Refuses-cash-over-the-counter-sale-to-Girl-Scouts-without-chaperones-home-phone-47592. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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