Pizza Hut Refuses to Serve Girl Scouts!
My name is Mark Graham. On Friday, February 28, I was a chaperone for my daughter's Girl Scout Troop cookie sales. The girls had permission and full support to sell cookies outside the excellent Fry's Supermarket on 67th Ave and Bethany Home Road in Glendale, Arizona. The girls wanted pizza for dinner, so I walked across the street to the Pizza Hut on the northeast corner of 67th Ave. and Bethany Home Road. This is a "to go" restaurant for deliveries and walk-ins, but no tables for "dine in". The conversation went as follows:
Me: I'd like to order some pizzas.
Cashier: What is your phone number.
Me: No thank you.
Cashier: I said, 'what's your phone number'
Me: I do not chose to provide you with my phone number
Cashier: (to other employee) Can I just enter the store's number if he doesn't want to give his . . .?
Mike: (interrupting) No - we need his number.
Me: My phone number is none of your business.
This is not a delivery, I am paying in advance.
Mike: We won't take your order without a phone number.
Me: Fine, whatever, its '555-1212'
Mike: Nope - that's a bogus phone number.
Me: So you discriminate against poor people who don't have phones?
Mike: No - if you don't have a phone, we don't need your phone number.
Me: Just want to clarify here - Pizza Hut refuses to serve pizza to the
Girl Scouts if their chaperone refuses to give Pizza Hut his
home phone number?
Mike: You need to leave.
Me: No - I need to speak to your manager.
Mike: I am the Manager.
Me: Then I need the number for your General Manager
Mike: I am the General Manager
Me: Then give me your corporate office phone number because
I will be going over your head.
Mike: We don't have a corporate number - you need to leave now because you
are disturbing the other customers
(There are two people in the store - who are listening to Mike with complete bewilderment).
Me: I haven't even raised my voice - There are plenty of other Pizza places
around here if you don't want our business - I just want to make sure you
understand the consequences of your discriminatory decision . . . .
Mike: Leave now or I will call the police.
We left and walked across the street to Papa John's Pizza, and got a better deal $9.99 for large one topping and 12 cheese sticks. I asked the manager if he needed my phone number for us to place an order. He gave me a baffled look and asked "why would I want your phone number, you are standing right in front of me?" We very much enjoyed our Papa John's Pizza and the polite and helpful crew. We will visit them again soon.
While I fully support the right of any vendor to establish whatever conditions they choose in doing business, I also believe there should be consequences if those decisions are discriminatory, intrusive, or otherwise morally reprehensible. I used to be a manager with Taco Bell, which like Pizza Hut and KFC, was owned by Pepsi Company. There was always a way to resolve a complaint. The General Manager, Market Manager or the corporate number was always available for those issues the store manager could not resolve. I find it ironic that Pizza Hut should refuse us service for not providing my private phone number, yet refuses to provide the publicly listed number of his company's corporate office.
I would take my daughter to the Taco Bell/Pizza Hut on 75th Ave and McDowell about once a week for the personal pan pizza. We were never asked for a phone number. There is a Dominos Pizza on 67th Ave and Thomas and another one of the excellent Papa John's on 67th and Thomas. I will not be patronizing Pizza Hut any more. I am deeply insulted and as a business owner myself, cannot comprehend how a "General Manager" like Mike can remain employed with such a horrible and nasty attitude toward those who are simply trying to give him money. I cannot believe that Pizza Hut makes more money on the use or sale of customers personal and private information then they do on the actual sale of product. I hope the public relations disaster caused by General Manager Mike's decision compels Pizza Hut to not only find a more competent manager, but to seriously rethink their invasive policies. Radio Shack has finally aligned themselves with the public's desire for privacy and no longer asks for phone numbers - but they would never lose a sale over a phone number.
I hope you also consider their intrusive and discriminatory policy against a hungry Girl Scout Troop when making your pizza-buying choices. I hope you will also forward this to others who might also alter their buying decisions based on this company's aggressive invasion of our privacy.
Note: When relating this story to a friend and business associate, he "one-upped" me. For reference, Glendale borders Phoenix on the north, while Avondale is a small town on the southwest of phoenix.
Thats nothing, the Pizza Hut in Avondale at the corner of Van Buren and Central demanded my social security number.
I told them "no, that's an invasion of privacy". This right after they got another customer's SSN. That other customer liked to have fallen over dead when I said that it was none of their business. And this was for a take out order too.
Long story short, the guy making the Pizza had a bloody bandage on his hand and I made sure everyone in the Pizza Hut knew this before I left without getting a Pizza.
Some businesses are in the habit of making deals for customer's names and phone numbers and other identification numbers. I am not sure who they are
dealing with, but I have my suspicions.
I do not deal with businesses like that and I make sure everyone knows what they are up to.
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