• Report: #203487

Complaint Review: Pizza Hut

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  • Submitted: Sat, July 29, 2006
  • Updated: Wed, July 22, 2009

  • Reported By:parts of pa and maybe every where Pennsylvania
Pizza Hut
www.pizzahut.com , Pennsylvania U.S.A.

Pizza Hut ripoff of delivery drivers only paying $0.77 when charging $1.25 delivery charge USA Pennsylvania

* : Another Driver

*UPDATE EX-employee responds: Pizza Hut rips off everyone

*UPDATE Employee: Not really a rebuttal, just a clarification

*Consumer Comment: Additionally

*Consumer Comment: Tip the drivers!

*Consumer Comment: Not A Relevant Argument

*Consumer Comment: AMAZING

*Consumer Comment: Amazing...

*Consumer Comment: There ya go again Ashley

*Consumer Comment: Try again

*Consumer Comment: To Ashley

*Consumer Comment: Cryptiq

*Consumer Comment: Rebuttal to the above manager... pizzahut doesnt rip off drivers

*Consumer Comment: The bottom line about delivery jobs...

*Consumer Comment: Pizza Drivers and Tips

*Consumer Comment: Other Pizza Comapnies

*UPDATE Employee: Quack Quack Quack

*UPDATE Employee: Quack Quack Quack

*UPDATE Employee: Quack Quack Quack

*UPDATE Employee: Quack Quack Quack

*Author of original report: insanely twisted world is right Russ

*UPDATE Employee: Insanely Twisted World, Isn't It?

*UPDATE Employee: is it really a rip off?

*UPDATE Employee: is it really a rip off?

*UPDATE Employee: is it really a rip off?

*Consumer Comment: okay...

*Consumer Comment: To Russ.

*Consumer Comment: To Joseph

*Consumer Comment: This is FUNNY! Almost!

*Consumer Comment: Lay off the CAPS LOCK key PLEASE

*UPDATE Employee: We're All "Little People"-Deal With It!

*Author of original report: what some rebuttles say dont add up

*Consumer Comment: pizzahut doesnt rip off drivers

*UPDATE Employee: Good Figures

*Consumer Comment: Math 101: You can deliver for $0.30 per mile!!!

*Consumer Suggestion: You CANNOT actually MAKE MONEY using your own vehicle...AND..

*UPDATE Employee: Lower the Volume

*UPDATE Employee: Lower the Volume

*UPDATE Employee: Lower the Volume

*UPDATE Employee: Lower the Volume

*Author of original report: from my knowledge they dont pay for insurance

*Consumer Comment: Insurance

*UPDATE Employee: The Realities of Life

*Author of original report: Pizza hut says they are committed to fairly and adequately reimburse drivers ! yeah when I am luughing

*UPDATE Employee: Driver to Manager & Driver & All

*Consumer Comment: Hmmm

*UPDATE Employee: Manager to Driver

*UPDATE Employee: Manager to Driver

*UPDATE Employee: Driver to Driver

*Consumer Comment: I agree with you to a point.

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What really stinks that as a delivery driver for pizza hut is I drive my own car and give me $0.77 cents for every $1.25 (plus tax i belive) they charge the coustomer for delivery!!! I work very hard as a driver I pay for my own gas but gas these day is over $3.09 a gallon for the cheap stuff and going up daily!!

I take care of my own car breaks tires car troubles!! They say they will reviwe the situation every so often but they haven increassed it from $0.77 cents in a while yet they still charge the coustomer $1.25 for delivery!! The reviwe has passed several thime this year and they still dont seem to raise the amount per delivery the driver recieve's.

I do get a houly wage but its not enough to pay the bills let alone repair a car every time it breaks down!! There are tips but because of the delivery Charge some people dont think about tipping!! They think the driver gets the $1.25 but when i have to say no i only get $0.77 cents they say thats not right!! I agree but I have to follow there rules when i guy from a local pizza shop charges a $1.50 per delivery they give the delivery driver the whole $1.50 because they know what its like with gas and knowing the coustomer tips less because of the charge but they know they have to componsate there driver or they loose coustomer's.

I have told coustomers that the reason for the charge is to keep food cost down!! That they may realize that if there wasnt a delivery charge that there expensive pizza would cost them more then what it does already increasing food cost!! There are some slow stores out there and the fact you work hard you may only take less then two(10 or less) hand full of deliveries on any given night because its slow on deliveries and because of the delivery charge the coustomer would rather pick up ther pizza!! How are you supossed to make a living????

I say give the IF YOU are going to charge a coustomer $1.25 per delivery You should Give the Driver the same $1.25 for there hard work and the ware and tare on there car/van/truck/suv !! One gas prices are still rising and that we will reviwe it is a excueses!! We dont think your worth us being in the delivery bussiness or that the driver dont matter to them!!

They would think more about it if they had lost there job and had to pay for there BMW Landrover or any other car they drive let a lone pay for a house health insurance(cobra ) now that they lost there job they have to take what ever they can to pay the bills!!
I think us as drivers should boycott for one day and see how much money they may lose but wait they will try and make there manager's deviler so that they try not to loose coustomer's!! oh Wait they might do coustomer special day to win them back the coustomer's. them they may realize they need to take better care of ther own pizza delivery driver!! I mean gas prices anrent going down yet they go down when th summers over i hope then i can afford gas and repairs again!!

This is for the drivers who say something and the ones that quietly mudder things because coustomers arent tipping cause of the delivery Charge and that there affriad to say any thing!! Thats because they need there job to pay there bills!! IT's time to talk about it cause i am feed up and i know some of the other driver's are feed up to but are not sure what to do or say!!

Jason
parts of pa and maybe every where, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 07/29/2006 01:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Pizza-Hut/Pennsylvania/Pizza-Hut-ripoff-of-delivery-drivers-only-paying-077-when-charging-125-delivery-charge-203487. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1

Another Driver

AUTHOR: DrewPDX - (USA)

I've been working as a driver for a franchise of PHI for over two years now. I get paid more than you ($1.00/delivery), but I have to say than I agree with you that the ENTIRE delivery charge ($3.00 here) should go to the driver. Not only does $3.00 seem a little steep for the average joe just to get a pizza delivered (at least around here), but then the customer automatically assumes that it all goes to the driver and gives smaller tips based on that. I say, give the entire thing to the driver or don't charge it at all, PERIOD. I'm using my own car, my own gas, I'm basically an independent contract just without the freedom from being told what to do. But then again, this is pretty much standard with any pizza place. I mean I wouldn't say a dollar a delivery is too bad of a pay, but don't slap another charge on it that you skim off the top, that just takes potential tips from the drivers that deserve it more than the company. that's for sure!
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#2 UPDATE EX-employee responds

Pizza Hut rips off everyone

AUTHOR: Kelly_canada - (Canada)

Pizza Hut is one the worst places you could possibly work, anyone wanna dispute that. They rip off every employee, managers adjusting employee's hours. Just for the record a pizza hut manager is one who can manipulate the stores stats to make things appear a certain way, when in fact they are not.
Cooks and waiters working off the clock because pizza hut WONT use more labour than allowed by the area manager. When you actaully calculate the wages a manager makes based on the hours they work, its a pathetic 8 - 9/hour, there are tiny raises and bonus's, but its a joke.
Our area manager was so stressed out about the state of his stores, he had a heart attack, the pressure is crazy with the share holders riding him all the time. Drivers get screwed royally, destorying there own vehicles for peanuts, being sent on idiotic errands. At our store they overstaffed the drivers, so none made much $$$. Asked to do free labour like wash dishes and fold because when its busy. The only thing to do is dip your hands in the till just like everyone else.
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#3 UPDATE Employee

Not really a rebuttal, just a clarification

AUTHOR: Driver_in_tx - (U.S.A.)

The delivery charge is set corporately, while the portion that goes to the drivers is set regionally based on things like gas prices, the level of business, etc. When gas was at four bucks a gallon, the delivery charge rose to $2.50, while the portion we got went up to about $1.05 at its highest (keep in mind, this varies from region to region; I can't speak for anyone outside my immediate area). Now that gas has dropped, we get about $0.84 per delivery, although corporate has not cut the delivery charge. The remainder of the charge goes to pay for things like safe driver incentives, and liability insurance for the restaurant in case someone tries to sue the restaurant after having an accident with a driver. I do happen to think that we ought to be getting at least half of the delivery charge because, after all, we're the ones that make it possible--but then, if I hated it so much, I'd go find something else. My biggest issue is more that some people tip less because they think "delivery charge" = how much the drivers are getting paid per delivery. Tip your drivers, people. If you tip the guy who walks fifteen feet from the kitchen from your food, you sure as hell ought to tip the guy who drives to your house on his own dime and risk to bring you dinner.
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#4 Consumer Comment

Additionally

AUTHOR: Ashley - (U.S.A.)

on this subject of drivers.

In this area when you order a pizza from pizza hut you are calling a call center, not the actual stores themselves. Those call center people, I"m assuming, punch in the pizzas in a computer and send the data to the appropriate stores. I am also going to assume that part of the delivery charge is to cover the operation of these call centers. These order takers are not working at a store, so that store is not paying them. The money for their wages and overhead have to come from somewhere, I'm betting that is part of this fee discrepancy.

As for finding another job, its easy as hell to find a job that pays as much as a pizza place that doesn't involve destroying your car. I worked in a gas station for 8 years and a grocery store for 4, that's what I did until I got through college and got a real job. Gas stations are always hiring, ALWAYS, and the pay is good at them. Much better than pizza hut.

i'm not a crony, and I have no real interest in protecting these corporations. I am here to point out when people are incorrect about getting ripped off. You aren't being ripped off, if the rip off is something you control.

As for not getting paid your hours, the FIRST time that would happen to me on a job it would be corrected. They tried that on me at the gas station, I kept a log of my hours every week, and I made sure I got every dime I was owed. The fact that you stayed there for so long without doing anything about it is strange. It would happen to me once, if they didn't fix it, I would be on the phone to the state board of labor.

So see ya cryptic! Since you are passing the torch on to someone else I don't expect a response. I'll go with my other "cronies" and go defend some other corporations like the good little drone I am.
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#5 Consumer Comment

Tip the drivers!

AUTHOR: Anonymous - (U.S.A.)

I don't know, but the few times I order pizza for the family, I figure I have already blew money, I appreciate that I can order dinner online, never get my lazy ass up, and fed the kids all at once. I always tip the driver $5. I figure its worth it. Come on if you are going to splurge, give the guy some cash.
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#6 Consumer Comment

Not A Relevant Argument

AUTHOR: Jim - (U.S.A.)

Cryptic, assuming everyone is some crony for the company is a really tired argument and not really relevant here. Moreover, this site has far more value and purpose than the very narrow assignment you give it. It is also very educational for those who don't seem to know better; the site has contributors who can provide some level of education to the reader, and this is one of those situations. That's the wonderful thing about free speech... If anybody with half a brain could figure out how the numbers don't add up with $3.00 per gallon gas, maintenance expenses, etc... nobody would be in the transportation business in which they have to supply their own vehicle.

The entire premise of the original argument is flawed because the complaint claims a rip off for what can best be described as unreimbursed business expenses related to an automobile. Ideally, the point is at least to try and cover the nut regarding the out of pocket (OOP) costs, but it's often an impossibility in anything regarding transportation - whether you happen to be a courier for documents or for pizza. Th entire transportation industry is made up of unreimbursed business expenses and it's simply part of the way business is done. The only way this will change is if there becomes an absence of people becoming drivers. That will never happen.

It is not a rip off - bottom line.
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#7 Consumer Comment

AMAZING

AUTHOR: Cryptic - (U.S.A.)

Yes it is amazing, how sooooo many cronies just come out of the wood works when the corporate folks get slammed for appearing to short change the people. And yes many of these cronies very well could be standard corporate supporters for all corporations, company managers, or have friends or relatives working at these clip joints. They pose as NON employee or NON employee related in feable attempts to justify the shady dealings of these companies. SAD, SAD, SAD FOR SURE!!! You cronies should be ASHAMED of yourselves for this rhetoric! This site is for informing unknowing people of this type of activity to help them avoid going down our tested paths.

One other thing before I pass on the torch. Some other cheesy little corporate suck up will certainly come on and say...

All of our people use the computer to clock in and out. There is NO way we could of cheated them. FALSE IN ADVANCE! They sure can. In our case, and across this country, when you walked in the door a manager would tell you go ahead and take out orders RIGHT NOW. He or she would then say I will punch you in at the correct time. Of course he or she would punch you in 30+ minutes later. And then comes the closing rips from management. They would NOT allow you to punch out on the computer if you closed. They claimed they had to do the books on the computer and punching out was not allowed on closes. They claimed to put in the correct time to you punch out of the computer. Of course they again would short you 30+ minutes. Imagine how many hours they would cheat employees out over many years of this stuff and doing it over and over and over and over to employee after emp[loyee after employee. One of the shift managers BRAGGED how much better he was at labor cost than any of the other managers. Of course he was the one that shorted us most of the time.

Look folks, the cronies will continue to come out of the wood works and beat up on this issue. I have long since moved beyond the pizza delivery jobs and must pass on this torch to others who will counter all of their transparent attempts to justify the shady dealings of these places. I currently have other pressing things but in time I do come back to RIPOFFREPORT.com to read about other rip offs so I may save time and moneys in my future. COMPLAINING ABOUT IT is the only way to at least make a dent in shady dealings these days when the new standard in business seems to be anything goes. If nothing else I believe this site is good for the consumer and the employee. I wonder if these cronies get paid for their time posting anti or misleading information in a feable attempt to diffuse the facts about the rips?

Thanks for reading and remember...

WE THE PEOPLE ARE SICK AND TIRED OF BEING RIPPED OFF PERIOD!!!
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#8 Consumer Comment

Amazing...

AUTHOR: Striderq - (U.S.A.)

every time some one posts that doesn't defend the poster as a victim and condemn the business as evil, they are accused of working for the company. Basically a way of saying I have no valid arguments so I'm just going to throw some mud and hope some sticks while it obscures the post.

By the way Ashley, how in the world DO you keep your tax information straight with ALL the companies you work for? And is Stacy on all of your shifts? LOL
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#9 Consumer Comment

There ya go again Ashley

AUTHOR: Cryptic - (U.S.A.)

You are even more obvious Ashley. This website is set up for others to become informed about getting shorted one way or another by companies who simply ignore laws or even just the right, common, and decent things that they should be doing. Your statements are at best feable IMO. Get a grip. Maybe you could look around for a suck up to the corporate folks website and post goody goody things about them. We certainly have a right to let others know about our past dealings with companies. How else will others know NOT to even bother applying let alone ordering pizza from these places.

BTW, nope I also do not work for a pizza pie house now but I did in the past while in college and yes I was shorted on hours by one of the top three pizza corps. In other words if I worked 5 or 6 hours my check would be for 4 or 5 hours. This short changing happened several times a week and to the majority of the employees. One girl working at this one actually kept even better track of her hours than most of the other employees did and came up with thousands in shorted pay over her entire time working there. Yep, after I quit I turned them into the state and got my moneys given back to me. My action sparked several others to turn them in also and they got their moneys back. We should of never had to ever go through it at all. This is just one of many shady issues. Trying to just say go work somewhere else is nonsense. Don't you think most would like to do that very thing? Your statement in itself is condescending to most of us who have felt the pizza pie delivery sting. Of course every body wants to work somewhere else after getting cheated in one way or another and it does take time to find that job especially where the employer does NOT short change you with very shady dealings. Sometimes it can take months to find one depending on what and where.

I ran across this thread via other website links to it and put in my 2.5 cents worth based on my past bad experiences. From the looks of things it has only gotten much worse since my days at the pizza delivery job. Could somebody else who knows about the pizza places and their sad and very shady dealing please take over now? I am passing the torch since I have other issues for my time at this point. I posted a few times but the retoric will continue by the cronies. Thanks in Advance!

WE THE PEOPLE AND SICK AND TIRED OF BEING RIPPED OFF PERIOD!!!
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#10 Consumer Comment

Try again

AUTHOR: Ashley - (U.S.A.)

Nope. I"ve never done Pizza delivery. Why? because the pay is horrible. It obviously horrible.

I guess I now work for directv/pizzahut/vonage/us bank/radio shack. Anytime ANYONE makes a comment someone else doesn't like they OBVIOUISLY must be a crony of the company. Personally, Pizza hut is over priced and their pizza sucks. They just are not ripping off their drivers. They told them exactly what they would be paid and paid them that. No one forced them in to that agreement.

I work in a QC lab, just offering my opinion.

Instead of complaining about the pay at a company, fin d a job that pays what you want it to pay.

You should really stop with in insulting, it just makes you look bad. This whole thread makes you look like a raving lunatic.
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#11 Consumer Comment

To Ashley

AUTHOR: Cryptic - (U.S.A.)

I just explained that to you Ashley. Did you sleep while reading that part. Nooo, you are obviously a typical crony for the pizza delivery or probably a manager. Here are your words...

Simple solution.

if you think pizza hut doesn't pay their drivers enough for deliveries, don't work there. They aren't ripping you off, they told you up front what they paid. if you don't like the delivery fee, then work somewhere else.

...so typical brain washing to make it oh-key doe-key to mislead the delivery person. You all should be ASHAMED of yourselves.

AGAIN, just as the above manager stated. They CLAIM IT IS ALL YOUR EARNINGS! But in fact it is NOT all your earnings. They even go as far as to make these misleading claims in the news paper want adds. They really poor on the bogus statements about how much you are earning at the interviews just to get you to accept the job.

Get a grip crony, your words are as transparent as a piece of glass. We can see through your propoganda. If you were any more obvious you would be holding up a sign with an arrow pointing to yourself saying pizza delivery person company crony.
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#12 Consumer Comment

Cryptiq

AUTHOR: Ashley - (U.S.A.)

Simple solution.

if you think pizza hut doesn't pay their drivers enough for deliveries, don't work there. They aren't ripping you off, they told you up front what they paid. if you don't like the delivery fee, then work somewhere else.
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#13 Consumer Comment

Rebuttal to the above manager... pizzahut doesnt rip off drivers

AUTHOR: Cryptic - (U.S.A.)

Let us read this information that certainly is misleading from the above titled...

pizzahut doesnt rip off drivers

This manager claims...

drivers usually make anywhere around 5.50-6.30 a hour. then their .77 per delivery, plus the tips. so lets say you make 5.50 per hour and you get 4 deliveries in a hour. thats 3.08 a hour plus your 5.50 a hour. your making 8.58 a hour.

...what a crock of garbage.

This manager's claims are at best pathetic and definitely misleading. This manager talks as though all of that money goes into your pocket and did NOT explain the FACTS that the expense of your vehicle comes out of your pocket and that so called $8.58 an hour pay is MUCH LOWER. This is EXACTLY the DISHONESTY we are talking about within the pizza delivery business by the managers of these pizza pie chains. They talk about all of the money you earn in a night iss yours but never explain that the cost of the vehicle comes out of your pocket. You are definitely MISLEAD before you start. How else can they get people to work there. If they told the entire truth up front no body in their right mind would accept those rip off jobs. Now you know why the turnover is HUGE at these places. You find out after a few short weeks how you the pizza delivery person are being clipped by your employer.

The other person who claimed the 30 cents per mile left out the fact that the engine, transmission, rear end, breaks, lights, door hinges, and many other parts will be in need of EXPENSIVE repairs very soon ESPECIALLY if it is allready 8 years old and could easily already have over 100,000 miles on it. It will break down much more often than a new car and costs can be high even just on front and rear breaks like if the rotors required to be replaced. He brushed off the actual costs in a cheesy little 14.8% annual cost. Obviously this person is a typical company spike posting here and attempting to convince you why you should be happy with less than nothing for your time. The other above poster claiming 40 cents a mile is much closer of an estimate in REAL COSTS not the bogus trash presented by the mangers of these little pizza pie delivery services.

Most would agree that if they paid you 50 cents per mile driven then your expenses for the delivery are fully coverd including the COMMERCIAL AUTOMOBILE CAR INSURANCE. Anything less than 50 cents per mile is probably a rip off. I know that driving only a mile or two for a delivery happens once in while but rarely. I have normally seen several miles on a delivery even up to 10 round trip to deliver to a couple places near each other. That 90 cents per delivery or 1.80 for two deliveries and MAYBE a couple of bucks in tips does NOT even cover your cost no matter how these mangers brain wash it. In reality ir is much closer to 50 cents per delivery at moth places. Call them up and ask them for your area to find out. And that 15% tip is also a crock. Maybe at a rich hotel in Vegas but not most anywhere else.

Again most of employees just want a fair shake when they go to work. WE THE PEOPLE are sick and tired of being RIPPED OFF PERIOD!!!
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#14 Consumer Comment

The bottom line about delivery jobs...

AUTHOR: Striderq - (U.S.A.)

when you apply for the job you're told what your hourly wage will be, you're told what part of the delivery fee you will receive per delivery, you're told what additional duties you'll have while waiting for deliveries. If you don't like the hourly wage, delivery rate you receive and the additional duties then don't take the job. I delivered for a Pizza Hut in Denver, CO for 2 years and believe me with the tips I made it was quite worth my while. I considered the part of the delivery fee the store gave me as icing on the cake (tips). Always had cash on hand a met a few great individuals. In these jobs as all jobs, there are benefits and downsides. If you feel the downside outweighs the benefits then get another job. It you run into customers that sau I'd tip you but I already paid a delivery fee, wise up. They weren't gonna tip you even if the pizza was free.
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#15 Consumer Comment

Pizza Drivers and Tips

AUTHOR: Kirk - (U.S.A.)

My take on this is that the driver should get the delivery fee. The cost of the pizza is the cost of the pizza BUT with me, the cost is going to dictate what I give the driver for a tip. Now that may not sound fair but if I'm going to be paying $25 for a large combo pizza at Round Table, there isn't much left for the tip.
As a young man, I had a friend who's parents owned two pizza parlors and they retired as millionaires after owning them for only 10 years. They came from the Phillipeans with nothing and scraped up enough money to buy a franchise. Then a few years later they bought another franchise. So, I'm convinced that the Pizza business is very profitable and therefore the owners should give the delivery fee to the drivers. With the cost of gas; maintenance, insurance, wear and tear, etc.; that is the least they can do.
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#16 Consumer Comment

Other Pizza Comapnies

AUTHOR: Cryptic - (U.S.A.)

First lets be straight. All of you such as the quack quack quack person. Obviously your a typical suck up to the company. In fact your suck up to the company is soooo obvious I should not even have to point it out. Obvioulsy their are spikers posting here in a feable attempt to diffuse the situation attempting to justify RIPPING OFF THE EMPLOYEE. Get a grip snitchers, you are as transparent as window. BTW, I openly expose company snitches several times a week to other employees within companies many of which I have never been employed. I do this for kicks.

The town I live in along with most of the negative talks being said is true about the pizza devery business. It is not just the current company in this discussion but it is all of the pizza chains.

1. That measly amount given for each delivery is at best HALF the ACTUAL REAL cost for the overall wear and tear, frequent repairs, and high dollar fuel. This is assuming you are driving a worn out 4 banger beater. Anything better than a bottom feeder banger and that amount they pay for delivery may only reach about a third of the real cost. A heavy Friday or Saturday night is easily over 100 miles per night and I have gone over 150 miles in a single night. FACT!

2. They also pay much lower than minimum wage! Fact in this town they pay about $5.85/hour for all chains and their justification for that pay which is in FACT well below the national law is that we get tips. That is it period. FACT!

3. Your tips in this town are BAD! No matter how neat you look and how well you treat the customer. If they order a couple of pies at say $18.95 total they will toss you a 20 at best and say thanks. Many wait for and expect their change. I have had a few short change me and slam the door before I get it counted out. Some have even refused to answer the door when I knock to get the remaining amount owed to me. Yes sometimes you may get the 5 dollar tipper but those are rare and many times those are chemically induced before you get their pizza to the door but most of the time a dollar tip is about the best but many times it is lower.

4. After the low amount paid to deliver and the soooo low tips, you at best break even for your delivery expenses with the tips + the few pennies paid by the pizza company, maybe only slightly above on some nights. You are left with the $5.85 per hour for your time and that is IT! THIS IS AN INSULT BY ANY MEASURE!

Yea yea yea I know go work somewhere else right. The turn over for delivery people at pizza places is SCREAMING HIGH even well over 50% in a month. Wining has nothing to do with the problems. The fact is that the pizza industry is at least appearing to be short changes the employees. THEY KNOW EXACTLY how expensive it is to use your own vehicle for delivery, THEY KNOW HOW BAD the tips really are, and THEY KNOW THEY ARE VIOLATING US LAWS with that BELOW minimum wage garbage. Most people just want a fair shake in life and not the RIP OFF. Statements like it is just business, or go work somewhere else, or stop the wining,,, this is typical brainwashing attempts by management which is soooo obvious. RIP OFF REPORT is a way to warn others of the facts. We the people are sick and tired of getting RIPPED OFF PERIOD!
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#17 UPDATE Employee

Quack Quack Quack

AUTHOR: Russ - (U.S.A.)

Do you want to be a duck that just sits in the pond and quacks,
Or an eagle that soars above the pond?

To the PA posters..either deal with your employment situation as adults or leave.

All I have heard and seen from the PA drivers is whining (want some cheese with that?) and complaining.

If you are in a location that only has 8 deliveries a night, go elsewhere. Dominos and PJ's must be around. If not, find a local pizza parlor.

You can make things happen
Watch things happen
Or complain about things that happen.

Be an eagle..
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#18 UPDATE Employee

Quack Quack Quack

AUTHOR: Russ - (U.S.A.)

Do you want to be a duck that just sits in the pond and quacks,
Or an eagle that soars above the pond?

To the PA posters..either deal with your employment situation as adults or leave.

All I have heard and seen from the PA drivers is whining (want some cheese with that?) and complaining.

If you are in a location that only has 8 deliveries a night, go elsewhere. Dominos and PJ's must be around. If not, find a local pizza parlor.

You can make things happen
Watch things happen
Or complain about things that happen.

Be an eagle..
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#19 UPDATE Employee

Quack Quack Quack

AUTHOR: Russ - (U.S.A.)

Do you want to be a duck that just sits in the pond and quacks,
Or an eagle that soars above the pond?

To the PA posters..either deal with your employment situation as adults or leave.

All I have heard and seen from the PA drivers is whining (want some cheese with that?) and complaining.

If you are in a location that only has 8 deliveries a night, go elsewhere. Dominos and PJ's must be around. If not, find a local pizza parlor.

You can make things happen
Watch things happen
Or complain about things that happen.

Be an eagle..
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#20 UPDATE Employee

Quack Quack Quack

AUTHOR: Russ - (U.S.A.)

Do you want to be a duck that just sits in the pond and quacks,
Or an eagle that soars above the pond?

To the PA posters..either deal with your employment situation as adults or leave.

All I have heard and seen from the PA drivers is whining (want some cheese with that?) and complaining.

If you are in a location that only has 8 deliveries a night, go elsewhere. Dominos and PJ's must be around. If not, find a local pizza parlor.

You can make things happen
Watch things happen
Or complain about things that happen.

Be an eagle..
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#21 Author of original report

insanely twisted world is right Russ

AUTHOR: Jason - (U.S.A.)

you want insane here it is!!!!
well i would agree with you russ treat customers right does help but for one this is reall crazy!!!
Lets take the past two nights that would be aug 16-17 2006!!! ok the store does get busy but not for devileries on the 16th two drivers started at 5 pm and both work till close because they want us to have enough drivers on for any potential rush!!!

here the facts there where only 8 entire deliveries the whole night so geuss what each driver ended up with 4 deliveries a peice when you work a closeing shift that should in any store make good money but doesnt because there just not enough deliveries just suck so lets say $5.50 plus $0.77 for 4 deliveries equals $3.08 for the $0.77 per driver reimursement and dont for forget the tips 1 stiff 2 that are about $2.65 and $2.27 and one for 3.87 that equals $8.79 in tips for the entire nightlet add tips and driver reimbursement thats $3.08 plus $8.79 in tips equals take home of $11.87 for the night in a 5 hour night.and maybe for that one stiff on a good night instead of a stiff for a tip you get $1.00 tip and that may give you a take home of over $12.00 that night!!! thats the avarage night in our pizza hut wingstreet delivery/ carrout unit!!! For one you think there would be a lot more devileries if it a devilery unit but there not!!!

Now lets talk about the 17th there two drivers and there 15 devileries that night one driver get 8 and the other one get 7 deliveries in that same 5 hour time frame average tip range is stiff or $0.35 to 2.78 per delivery say on a good night you take the 7 deliveries and including driver reimbursement you take home $20.83 of which $5.39 was driver reimbursement meaning you made $15.44 in tips thats not alot of money to be made in one night!!!

I know there great stores out there but this one has a need for more deliveries but thes store been there fore over a year and a half and you wonder what wrong!!! of there stores customers over 95% are carry out and its been this way for a very long time that means 5% or less is deliveriesout of 105 orders 15 orders where delivies that nightof the 17th and on the 16th out of 103 orderes there where 8 deliveries that night go figure the percent of delivvery orders for thoses days!!!

One the customers still complaine about delivery charge thinking the diver get the entire $1.25 and in reality they only Get $0.77 !!! and the other customers ask why did they close the dine/in store down the street where pizza hut used to be!!! that was the worst thing customers say they did!!! and wait in may you think things would pick up because the denatoes closes down in the delivery trade area but that hasnt help the delivery part of a store one bit!!!

INSANELY TWISTED WORLD IS RIGHT RUSS
some of us are lucky like you and some of us are NOT as lucky as you to be in a busy store i have been in busy stores before and i know what its like to make $35- $50 on a slow night and on a good night $45- $80 on a great night but that just doensnt happen in this store on any consistant night or day!!! week or year !!!

I am very happy for you i an glad you that you can make as much as a teatcher or a police man in our area they make $28000 starting teacher to $78000 plus and a veteren teacher you make $20800 that a lot less then a teacher here and police i belive start at $35000 here and go up thats a far lot less then a police man here. good luck to you RUSS

and by the way did you ever call an insureance company and ask them about delivering pizzas and what kind of insurance you need??? the guy in a rebuttal eariler was right you need comercial insurance i then want to know would the insurance company drop you or change your insurance covarage to comercial insurance!!! please let me know one i called said i would need comercial insurance and they would have to contact underwritting abut insuring me!!!

I wonder why no one from Pizza Hut Tells you about a need for Comercial insurance which cost a lot more then basic insurance!!! they PIZZA HUT should inform the delivery drivers better!!!
Why doesnt some one from way up in PIZZA HUT answer this one Question BECAUSE then delivery driver will then need to be reimbursed more or that and then Pizza hut will have to be more responsible about customer mania!! they never intend to tell the delivery driver this because all they want is what i heard a WARM BODY to fill a space to take deliveries wait they got to clear a MVR TOO but besides that they are just a warm body!!!! They need no skills just drive and get our pizzas to the customers house or work!!! and get back to the store quickly as possible oh by the way drive safe and quickly!!!
good luck russ
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#22 UPDATE Employee

Insanely Twisted World, Isn't It?

AUTHOR: Russ - (U.S.A.)

Here in MS, I make between $14-$18/hour. My take home is about $400/wk for 22 hours. I actually make more than starting teachers, deputies, and police officers!

My pay is ___, "commission" is $1.15/ticket, and I get about 10% tips. With 15 tickets, I can easily make about $45-$70/night.

I EARN my hourly, not just by driving, but by also working on the production side, washing dishes, helping in the carry-out, and doing side work.

I EARN my "commission" by getting the customer's order to their door in a timely fashion.

I EARN my tips by being cordial, making appropriate small talk with the customers (most of whom have ordered from us many times), and having condiments available on request.

When we were getting $1.00/ticket, I was still EARNING this kind of money. Doing well at PH, like ANY job, is a matter of attitude.
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#23 UPDATE Employee

is it really a rip off?

AUTHOR: Catlin - (U.S.A.)

Just to get some basic figures going here...
Most delivery drivers have the ability to make up to $15.00 per hour with base rate, commission, and tips added in there. At the store I currently work at, my drivers make more than I do on an average day.

As a store manager, if you divide my salary by the minimum hours I am required to work per week, I make $10.48 per hour. I normally work 55-60, so I would make 9.80-8.98 per hour those weeks. I know that a delivery driver should be able to make more than that.

I also have to make trips to other towns and stores all the time- I don't even get reimbursed for that! If you fiqure that an average guest check is $18.00, and they tip 15%- that would be 2.70. Add federal minimum wage, and your 77 cent commission.
2.70+5.15+.77= 8.62

Wow. You would almost make more than me. Off ONE delivery. I wouldn't complain about that for so little responsibility.
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#24 UPDATE Employee

is it really a rip off?

AUTHOR: Catlin - (U.S.A.)

Just to get some basic figures going here...
Most delivery drivers have the ability to make up to $15.00 per hour with base rate, commission, and tips added in there. At the store I currently work at, my drivers make more than I do on an average day.

As a store manager, if you divide my salary by the minimum hours I am required to work per week, I make $10.48 per hour. I normally work 55-60, so I would make 9.80-8.98 per hour those weeks. I know that a delivery driver should be able to make more than that.

I also have to make trips to other towns and stores all the time- I don't even get reimbursed for that! If you fiqure that an average guest check is $18.00, and they tip 15%- that would be 2.70. Add federal minimum wage, and your 77 cent commission.
2.70+5.15+.77= 8.62

Wow. You would almost make more than me. Off ONE delivery. I wouldn't complain about that for so little responsibility.
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#25 UPDATE Employee

is it really a rip off?

AUTHOR: Catlin - (U.S.A.)

Just to get some basic figures going here...
Most delivery drivers have the ability to make up to $15.00 per hour with base rate, commission, and tips added in there. At the store I currently work at, my drivers make more than I do on an average day.

As a store manager, if you divide my salary by the minimum hours I am required to work per week, I make $10.48 per hour. I normally work 55-60, so I would make 9.80-8.98 per hour those weeks. I know that a delivery driver should be able to make more than that.

I also have to make trips to other towns and stores all the time- I don't even get reimbursed for that! If you fiqure that an average guest check is $18.00, and they tip 15%- that would be 2.70. Add federal minimum wage, and your 77 cent commission.
2.70+5.15+.77= 8.62

Wow. You would almost make more than me. Off ONE delivery. I wouldn't complain about that for so little responsibility.
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#26 Consumer Comment

okay...

AUTHOR: V. - (U.S.A.)

to original author: if they are paying you 5.15 a hour then you are getting ripped off.
they should at least pay you 5.75 a hour to deliver.
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#27 Consumer Comment

To Russ.

AUTHOR: Tom - (Canada)

You are so right. My fisrts jobs were delivery pizza but they were just job until sonething better was available.

I now tip very well ( at least $10 )as I have been there. You also get superior service when the driver knows you tip well.
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#28 Consumer Comment

To Joseph

AUTHOR: Aafes - (U.S.A.)

You accepted the job, knowing that wear and tear on your car, maintenance etc. were a part of the formula. In one of your posts you stated another pizza restaurant gives the entire delivery charge to the driver.

Two questions:

1. Why don't you simply change employment to the other pizza place, it seems there is more money in it for you?

2. Should it happen, that gas prices go down signifigantly, will it then be okay with you when Pizza Hut drops your compensation to $0.50 a delivery???

What do you average, 3-4 deliveries an hour....

Min Wage $5.15 + $3.08 = $8.23

With even some tips that is a lot more than many people make.
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#29 Consumer Comment

This is FUNNY! Almost!

AUTHOR: Thomas - (U.S.A.)

"NOT EVERY ONE HAS A CAMRY BUT THEY MAY OF BEEN LAID OFF AND THEY NEED TO PAY THERE BILL!!! I REMEBER WORKING WITH SOMEONE THAT HAD A BMW BOXTER I WONDERED HOW HE MADE MONEY!!! "

If you want to play you have to pay. And the "Boxster" owner probably did make money, because I allowed 10 cents per mile for contingencies and "Boxsters" can have contingencies. Camrys, as a rule, do not. Any car payments for the "Boxster" are the responsibility of the "Boxster" owner because HE decided to buy the silly thing.

Besides, I think the Boxster would be a PORSCHE Boxster, or maybe it's a BMW Z4. But no matter. I don't have a Porsche Boxster nor do I have a BMW Z4. And I can afford both. At the same time.

This is all a matter of YOUR priorities that drive your decisions, but why should the rest of us be responsible for your priorities that drive your decisions or the decisions of "SOMEONE THAT HAD A BMW BOXTER"?? Why, huh?

The Camry is given as a PRACTICAL solution to your "problem" while the Boxster is not a practical solution. Why should we, or "Corporate" for that matter, be responsible for anyone's possibly impractical decisions?

We are all supposed to be adults here and therefore we are responsible for our supposedly informed decisions. Outright fraud and misrepresentations are an unrelated matter, but then many people seem to walk into fraud situations because they do not perform due dilligence to protect themselves.

We live in a tough world. Just ask Charles Darwin. Or better yet, visit the web site "The Darwin Awards".
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#30 Consumer Comment

Lay off the CAPS LOCK key PLEASE

AUTHOR: Giselle - (U.S.A.)

Jason, I side with you for the most part but I am not going to read your latest post because ITS WRITTEN IN ALL CAPS LIKE THIS WHICH MAKES IT ANNOYING AND HARD TO READ.
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#31 UPDATE Employee

We're All "Little People"-Deal With It!

AUTHOR: Russ - (U.S.A.)

After a while, the complaints and ranting (try not to use all CAPS) ring hollow. Yes, we're "little people"..ripe for exploitation by "the man."

So while the unhappy posters keep calling for boycotts, strikes, work stoppages, etc., I keep driving, happily, and study like a dog to earn A's in college. Then, I'll take my specialized degree and other work experience and apply for a real good paying office job.

And next year, I'll call PH, and tip handsomely because I will remember the days that I drove to support myself while I was in school.

Driving is not a career, it's a job.

Not happy with your job--leave!
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#32 Author of original report

what some rebuttles say dont add up

AUTHOR: Jason - (U.S.A.)

WHERE DO I BEGIN WE WORK FOR CORPRATE!!! THEY ALREADY HAVE ADVERTISING PAID FOR BEFORE THEY EVER FIGURE IN THE DELIVERY CHARGE!!!!

HEY RUSS IN MS YOU NEVER HEAR ABOUT HAVING INSURANCE FOR THE COMPANY ABOVE MINIMAL INSURANCE BECAUSE THEY DONT TELL US THE DRIVER TO CARRY MORE THEN THE BASIC INSURANCE!!! BUT IF YOU WHERE TO ASK YOUR INSURANCE COMPANY I SUGUESST CALLING SOME ONE IN YOUR LOCAL AREA AND ASK IF YOU WHERE TO DELIVER PIZZAS WHAT KIND OF CAR INSURANCE YOU WOULD NEED

THE GUY ABOVE WORKS FOR THE INSURANCE COMPANY AND HE IS TOTALY RIGHT. I WOULD SUGUEST THAT YOU DONT CALL YOUR OWN COMPANY CAUSE THEN THEY WILL KNOW YOU DELIVER PIZZAS AND THEY COULD DROP DROP YOUR INSURANCE COVERAGE LIKE ITS HOT AND THAT IS CALLED INSURANCE FRAUD IF YOU DONT TELL THEM YOU DELIVER PIZZAS IN MISSISSIPPI !!!

CALL A DIFFERNT INSURANCE COMPANY AND DONT TELL THEM ANY THING BUT THAT YOU ARE LOOKING TO DELIVER PIZZAS AND SEE WHAT THEY SAY !!!! THAT COMERCIAL INSURANCE AND THEN AND ONLY THEN YOU REALIZE YOU DONT MAKE MORE THEN THEN A POLICE MAN BECAUSE YOU ARE REQUIRED TO REPORT TO YOUR INSURANCE COMPANY THAT YOU DELIVER PIZZAS!!!

IF YOU DONT THATS INSURANCE FRAUD AND THAT POLICE MAN THAT YOU MAKE MORE THAN CAN TAKE YOU TO JAIL FOR INSURANCE FRAUD. REALIZE THAT OR NOT BUT INSURANCE FRAD CARRIES A HUGE FINE AND POSSIBLE JAIL TIME. THEN WHO'S LAUGHING YOU OR PIZZA HUT?

FOR ONE THING ITS NOT THE DRIVER BECAUSE THERE SITTING BEHIND BARS IN A JAIL CELL FOR INSURANCE FRAUD JUST BECAUSE PIZZA HUT NEVER TOLD YOU THAT YOU NEED MORE THEN BASIC INSURANCE. ITS YOUR RESPONSIBILITY TO TELL YOUR OWN INSURANCE COMPANY THAT YOU DELIVER PIZZAS NOT PIZZA HUT'S JOB !!!

THEY RATHER NOT TELL THE DRIVER THAT THEY NEED COMERCIAL INSURANCE THAT A FACT FROM A DRIVERS PROSPECTIVE PERIOD DOT DOT DOT!!!! THEY JUST LIKE TO KEEP THE DRIVER BLIND TILL AN ACCIDENT HAPPENS AND THEN YOU LOSSE YOUR INSURANCE ONCE YOUR INSURANCE COMPANY FOUND OUT THAT THE ACCIDENT HAPPEND WHILE DELIVERING PIZZAS.

NOW YOUR LAUGHING RIGHT NOT SO MUCH REALLY FUNNY I KNOW THIS HAPPENS TO A DRIVER WHEN THEY GET IN AN ACCIDENT THAT WHY WHEN I WAS TOLD WAY BACK WHEN THA IF I WHERE TO GET IN AN ACCIDENT NOT TO TELL MY INSURANCE COMPANY OR THE OTHER PARTIES INVOLED THAT I WAS ON MY WAY TO DELIVER PIZZAS KNOW THATS FUNNY BUT ITS TRUE !!!

THERE ARE PEOPLE OUT THERE THAT HAVE LOST HERE INSURANCE DUE TO FRAUD MEANING NOT TELLING THERE INSURANCE COMPANY THEY DELIVER PIZZAS ONCE THEY WHERE IN AN ACCIDENT!!! FOR ONE DONT YOU REMEMBER YOUR INSURANCE CAMPANY ASK YOU IS YOUR CAR IS FOR BUSSINESS OR PLEASURE AND HOW FAR YOU TRAVEL TO WORK THEY ASK THAT FOR A REASON THEY KNOW PEOPLE DO USE THER CAR FOR BUSSINESS MORE THEN YOU REALIZE !!!

NOT EVERY ONE HAS A CAMRY BUT THEY MAY OF BEEN LAID OFF AND THEY NEED TO PAY THERE BILL!!! I REMEBER WORKING WITH SOMEONE THAT HAD A BMW BOXTER I WONDERED HOW HE MADE MONEY!!! WHAT IF ONE OF BIG GUY LOST A JOB AT PIZZA HUT THE THEY MAY SETTLE FOR A DELIVERY JOB JUST TO PAY THE BILLS AND THEN THEY REALIZE THAT THEY WHERE WRONG FOR WHAT THEY DID TO THE DELIVERY DRIVER WHO WAS TRING TO MAKE MONEY!!!

TO V. IN SALISBURY NORTH CAROLINA SOME AREA THEY PAY $5.15 AN HOUR AND SAY THE STORE YOU WORK IN IS A PIZZA HUT WING STREET AND SAY YOUR CUSTOMER PICK UP THERE FOOD ALMOST 90% OF THE TIME !!! YOUR A DAY DRIVER AND YOU WORK FROM 10:30AM TILL 5 PM AND THERE IS ONLY A TOTAL OF 2 TO 4 DELIVERIES IN THER DAY TIME THATS FAR LESS THEN 4 DELIVERIES AN HOUR THAT MAYBE 0.5 TO 1 DELIVERY EVERY TWO HOURS

NOW YOUR LUGHING RIGHT AND WAIT THEY DONT TIP BECAUSE OF THE DELIVERY CHARGE OF $1.25 THEY FEEL THAT TIPPING IS ALREADY INCLUDED IN THE DELIVERY CHARGE OF THE PIZZA AND WAIT YOUR THE ONE AND ONLY DAY DELIVERY DRIVER TILL YOU LEAVE AT 5PM WOW YOU DIDNT MAKE A LOT OF MONEY!!!

OH OF COURSE THERE THE NIGHT DELIVERY DRIVERS WAIT THERE ONLY TWO FO THEM AND MAYBE BETWEEN THE TWO DRIVER THERE ONLY 12 TELIVERIES IN ANY GIVEN NIGHT ANT THAT ALMOST EVERY NIGHT THA MEANS ONE DRINER MIGHT GET 8 DELIVERIES AND THE OTHER MIGHT GET 4 DELIVERIES OR THE CAN BE ANY COMBINATION TO = 12 DELIVERIES THAT WHAT HAPPENS FREQUENTLY HERE!!

HOW ARE YOU GOING TO MAKE MONEY DELIVERING ONE PIZZA HUT DOESNT WANT LATE DELIVERIES SO THERE CANT JUST BE ONE DRIVER THERE HAS TO BE TWO ATLEAST AND IF AT ALL POSSIBLE!!! TO GET THERE FOOD TO THE CUSTOMER RIGHT THEY WANT CUSTOMER MANIA RIGHT!!!

NOT ALL STORE DO YOUR DIVERS MAKE MORE THEN A SHIFT MANAGER OR EVEN THE RGM I THINK THATS FUNNY THE RGM DIDNT PUT $30 IN GAS IN THERE CAR TO DELIVER THAT NIGHT UNLESS IT WAS REALLY BUSY AND THEY DIDNT DRIVE ALL NIGHT!!!

THE FACT YOU SAY THAT THEY CHARGE $1.25 TO COVER THE COST OF DELIVERY BAGS COUPNOS AND DOOR HANGER AND CAR TOPPERS WELL THAT PART OF OPERATING EXPENICES ALREADY FIGURED IN TO OPPERATING COST OF DUING BUSINESS WAY BEFORE THE DELIVERY CHARGE EVEN COME IN TO PLAY!!!

THEY GOT TO TAKE THESE ADVERTISING COST WAY BEFORE THE DELIVER CONCEPT CAME IN TO PLAY!!! SO WHAT DO YOU SAY NOW !!! I KEEP LAUGHING AND SO DO THE BIG GUYS IN ANY COMPANIES MAKE THE LITTLE GUY DO ALL THE HARD WORK AND TEAR THEM DOWN ONE BY ONE!!!

WHAT IF DRIVER DID BOYCOTT FOR A DAY A WEEK OR EVEN LONGER WHAT WOULD THEY DO ASK THE CUSTOMER TO PICK UP THE PIZZA !!! YES THEY WOULD SAY WE DONT HAVE A DRIVER TONIGHT !!!

WELL THATS ALL FOR NOW TILL LATER AND MORE REBUTTALS COME ALONG HAVE A GOOD DAY AT WORK OR PLAY
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#33 Consumer Comment

pizzahut doesnt rip off drivers

AUTHOR: V. - (U.S.A.)

guess what.. you accepted the job.. you accepted the terms,the pay.. ect,ect..
I'm with ya a little on the low run money. gas is expensive. at least pizzahut reimburse you something on top of your hourly rate.
drivers usually make anywhere around 5.50-6.30 a hour. then their .77 per delivery, plus the tips.
even if you don't get a tip from a customer or get a crapy tip, you are still making your hourly rate and your run money. so lets say you make 5.50 per hour and you get 4 deliveries in a hour. thats 3.08 a hour plus your 5.50 a hour. your making 8.58 a hour or more if you hourly rate is higher. their are shift managers that don't even make that amount per hour,and some nights you make more than the rgm.
The reason pizzahut charges 1.25 to deliver is to help buy the delivery bags,car toppers, advertisement, coupons, door hanger, etc,etc..
if you don't agree with their terms maybe you shouldnt be working as a delivery driver.
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#34 UPDATE Employee

Good Figures

AUTHOR: Russ - (U.S.A.)

I can see how the operating costs add up, I figured, based on my car, about 40 a mile. Thus it costs me about $100 a week to keep my car running.

When I was a sales rep, I spent more than what I do now, and the money, for the number of hours I work, is a little better at PH.

Again, no one forces me to deliver pizzas for a living. If and when something better comes up, I'll consider it. For now, I'm happy making more than a police officer in MS.
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#35 Consumer Comment

Math 101: You can deliver for $0.30 per mile!!!

AUTHOR: Thomas - (U.S.A.)

If you are going to deliver pizza, you HAD BETTER be using an old, efficient, and very reliable and durable auto. This is called good judgement and good business sense. This means you use, for example, a good '91 Toyota Camry.

Toyota has mastered control of variation in manufacturing, while Detroit still spends its time fussing about chrome decoration. Trust me, this is one of my areas or expertise!

So let's figure a pizza delivery person's total cost for delivering using a good '91 4CL Camry

A '91 Camry is worth maybe $2000. Depreciation at 14.5%/year on $2000 is $290
[Yes, Camrys depreciate at 14.5% per year.]
If you drive 1000 miles/month, 70% used for delivery, your cost/mile is [$290/12000]*0.7 = $0.017/mile

The '91 Camry 4 cyl will get 30 mpg around town if you are reasonable in your driving, and you maintain engine tune, air filters, oil changes, and tire pressures. This means you spend $3.00/30 mpg = ).10/mile

A Mobil-1 oil change plus filter every 7500 miles when you buy a 5 Qt Mobil-1 Jug plus a $5 Fram TG oil filter at Wal-Mart
[ [4/5]* $21 + $5]/ 7500 = $0.0029/mile

Tires- Figure $300 for 80,000 mile Michelins 0r $300/80000 = $0.00375

Let's add this up:

Depreciation [$290/12000]*0.7 = $0.017/mile
30 mpg around town $3.00/30 mpg = ) $0.10/mile
Mobil-1 oil, filter [ [4/5]* $21 + $5]/ 7500 = $0.0029/mile
80,000 mile Michelins $300/80000 = $0.00375/mile

Adding
$0.017 /mile
$0.10/mile
$0.0029/mile
$0.00375/mile

Total = $0.124/mile Operating costs

Add for Misc Contingencies: $0.10 / mile

Add Insurance $1000/12,000 * 0.7 [70% work use] is $0.058/mile

Grand total cost per mile
Operating $0.124/mile
Misc Contingency $0.10 / mile
Insurance $0.058/mile
Grant total cost / mile is $0.282

Let's round this up to $0.30 per mile!!!!!!
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#36 Consumer Suggestion

You CANNOT actually MAKE MONEY using your own vehicle...AND..

AUTHOR: Steve - (U.S.A.)

This is just plain common sense and basic economics. If it was profitable to offer "free" delivery or delivery for $1.25 or whatever, the pizza company would provide the vehicles to the employees.

The actual cost of running that vehicle is usually not seen by the driver using his/her own vehicle until it is too late.

The cost of the actual maintenence, gas, and wear and tear depreciation due to the high mileage alone exceeds what the driver is actually making. The company knows this. It is called exploitation.

I posted this once before, but it did not make it. But the insurance issue is valid. When you use your personal vehicle as a means to generate income, it becomes a commercial vehicle.

And, if you fail to notify your insurance company of this commercial use, you are engaging in fraud. Furthermore, if you have an accident while delivering pizza, your insurance company can deny your claim, and cancel your policy for reasons of misrepresentation.

The problem here is that most people, especially young people, have absolutely no idea of how to properly calculate what it costs to operate a vehicle. This is the root of the problem.

To run even the oldest vehicle with all costs and depreciation/replacement figured in costs well over $1/mile. Gas alone is over 30 cents a mile right now on a beater getting 10mpg around town! Now look at the $1.25 of which you get .77 and maybe $1= the change tip average. You are being paid about $2 before taxes on that delivery. Lets say the round trip was 5 miles. Your actual vehicle cost was over $5.00. You made $2. Which means you paid Pizza Hut $3 to deliver thier pizza to thier customer.

My advice: Don't use your own vehicle for someone elses gain.

I have been a commercial driver and an owner operator for many years. I know exactly what it actually costs to run a vehicle.
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#37 UPDATE Employee

Lower the Volume

AUTHOR: Russ - (U.S.A.)

Again-not every franchisor or corporate location pays the same. Tax laws vary from state to state. Pizza Hut doesn't charge tax, it collects it as defined by each state's tax code. Maybe some locations do not tax the delivery fee. As for insurance, I never heard of a part time driver being required to carry commercial insurance.

The franchisor here has always been very above board. If additional insurance over and above state minimum was required, we would have heard about it when we were hired.

Sounds like the OP and other driver work for a lousy franchisor. That's life.
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#38 UPDATE Employee

Lower the Volume

AUTHOR: Russ - (U.S.A.)

Again-not every franchisor or corporate location pays the same. Tax laws vary from state to state. Pizza Hut doesn't charge tax, it collects it as defined by each state's tax code. Maybe some locations do not tax the delivery fee. As for insurance, I never heard of a part time driver being required to carry commercial insurance.

The franchisor here has always been very above board. If additional insurance over and above state minimum was required, we would have heard about it when we were hired.

Sounds like the OP and other driver work for a lousy franchisor. That's life.
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#39 UPDATE Employee

Lower the Volume

AUTHOR: Russ - (U.S.A.)

Again-not every franchisor or corporate location pays the same. Tax laws vary from state to state. Pizza Hut doesn't charge tax, it collects it as defined by each state's tax code. Maybe some locations do not tax the delivery fee. As for insurance, I never heard of a part time driver being required to carry commercial insurance.

The franchisor here has always been very above board. If additional insurance over and above state minimum was required, we would have heard about it when we were hired.

Sounds like the OP and other driver work for a lousy franchisor. That's life.
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#40 UPDATE Employee

Lower the Volume

AUTHOR: Russ - (U.S.A.)

Again-not every franchisor or corporate location pays the same. Tax laws vary from state to state. Pizza Hut doesn't charge tax, it collects it as defined by each state's tax code. Maybe some locations do not tax the delivery fee. As for insurance, I never heard of a part time driver being required to carry commercial insurance.

The franchisor here has always been very above board. If additional insurance over and above state minimum was required, we would have heard about it when we were hired.

Sounds like the OP and other driver work for a lousy franchisor. That's life.
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#41 Author of original report

from my knowledge they dont pay for insurance

AUTHOR: Jason - (U.S.A.)

Well insurance person the driver is supposed to have there own insurance!!!

i know it would be high!!! but they do not pay it for the driver they are to maintain insurance for there own car and it doesnt matter what kind of insurance as long as there cars insured thats all that matters to them!!! form what i am told though the company does carry extra insurance just in case a driver does get in to an accident meaning if the drivers insurance doesnt cover the whole accident that these companies are insured to take care of any incendent that may arise from a driver getting in an accident!!! That also means that if an insurance company as the insurance company say they may drop the driver for pizza delivery that the pizza company is insured to take care of the other persons car and may potentialy settle any insurance claim against the pizza company!!!

The driver as far as i know only has to provide proof of current insurance to the company they work for and we know as driver that it would be alot more expenssive if the driver had commercial insurance but the companies do not ask if the driver has commercial insurance they just ask for current insurance card and current registration and current drivers ID and they run a DMV check on the driver which must be clear for three years and no DUI's !!!

I know if every driver had commercial insurance that they could in no way shape or form make money delivering pizzas for any company big or small pizza hut dominos or your local mom and pop pizza shop!!! I just know that they the bigger companies in the pizza delivery service carry extra insurance for law suites and car accidents that may not be covered by the drivers insurance!!!

To my knowledge and understanding this is correct we only need a binder or a current insurance car with start and end dates on the card , but my big question myself i always had insurance but what happens to other's when they just get the card ans stop paying the insurance these companies may only check to see the card in the beginning but they never know till it may be to late and there an accident or till there there records say that the diver's insurance will expire in 15day or less!!! there should be more checks on insurance of a driver and make sure that driver has more than just basic insurance I guess!!! they may then decied to give the driver the whole $1.25 just so they can pay there insurance!!! there are some very slow stores out there and i know that the driver if lucky may get six deliveries or less and they get minimal wage so how does the company take care of this driver i ask!!! BY giving the driver only $0.77 cents out of the $1.25 delivery Charge They charge to the customer!!!

WOW AMAZING ISN'T IT ONE OF THE CRAZIEST THINGS YOU EVER HEARD!!! CHARGE THE CUSTOMER BUT DON'T GIVE IT ALL TO THE DRIVER SO THE DRIVER CAN FIX THERE CAR OR AS THE INSURANCE GUY SAYS FOR THE DRIVER TO CARRY COMMERCIAL INSURANCE FOR THERE CAR!!!

LET THE COMPANY KEEP IT TO KEEP FOOD COST DOWN AND SO THEY DONT HAVE TO RAISE THE COST OF AN ALREADY EXPENSIVE PIZZA AT ABOUT $16.24 FOR A ONE TOPPING AND THEN AD A DELIVERY CHARGE THEN TAX ON THE PIZZA AND OF COURSE THE TAX ON THE DELIVERY CHARGE DEPENDING ON THE COMPANY DELIVERY CHARGE TAXABLE I SAY WOW!!!

THAT MAYBE / OR MAY NOT BE PIZZA HUT BUT SOMEONE SHOULD QUESTION THE TAX ON DELIVERY CHARGE I KNOW SOME COMPANIES DO TAX DELIVERY CHARGE CAUSE I KNOW THE COMPETITERS DO THAT AND I AM NOT EXCLUDING ANY ONE EXCEPT THE LOCAL MOM AND POP PIZZA SHOPS BECAUSE I KNOW THEY DONT TAX THE DELIVERY CHARGE AND THAT ON AFTER THE TOTAL IS COMPLETE THEY ADD DELIVERY CHARGE AT THE VERY END AND USALLY THE DRIVER GET THE WHOLE DELIVERY CHARGE!!!!

THANKS AGAIN AND I HOPE I ANSWERED YOUR QUESTION INSURANCE PERSON AND I MAY HAVE BROUGHT SOME INSIGHT TO OTHER QUESTIONS OUT THERE LIKE TAX AND MORE QUESTIONS ON DELIVERY CHARGE AND WHAT WE THE DRIVER DESERVE LIKE SEEING THE THE COPANY REVIEWS AND THERE ANALYSIS ON LOCAL REGIONS WE NEED TO KNOW WHAT THEY SEE NOT WHAT THEY DONT TELL US THE DRIVER FOR THE COMPANY!!!!!! WHAT ABOUT DRIVER MANIA!!! I AM STILL WAITING WHILE WE THE DRIVER PROVIDE CUSTOMER MANIA!!!WE NEED SOME ONE TO LOOK IN TO THESE TRUE FACTS FOR THE DRIVER SAKE!!!!
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#42 Consumer Comment

Insurance

AUTHOR: M (FlyingScooter) - (U.S.A.)

Who pays for the drivers insurance?
The reason I ask is I work for an insurance company. I talk to independant agents all day long and one of the repeat questions is: What vehicle use would you code pizza delivery?

Pizza delivery, for most insurance companies requires Commercial Insurance due to the increased risk of that type of delivery. That insurance is high compared to regular auto policies.

Does Pizza hut or domino's pay for your insurance? If not, I don't see how anyone can afford to drive for them.
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#43 UPDATE Employee

The Realities of Life

AUTHOR: Russ - (U.S.A.)

A corporation's primary responsibility, according the economist Milton Friedman, is profit and return of investor's capital with dividends. It is not responsible for anything more than that.

That said, if the OP or other PA driver feel they are getting shafted by PH, then they can quit, organize a union (change from outside), stay at their present position, or seek advancement (change the system from the inside).

I agree their franchisor of corporate region is cheap, but let's face it, no one is holding a gun to your head. You knew the deal when you started. That the third party hasn't made the gas prices available is a little strange, but that's life, too.

Whining incessantly about a problem without offering a solution is like sitting in a rocking chair..gives you something to do but doesn't get you anywhere.
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#44 Author of original report

Pizza hut says they are committed to fairly and adequately reimburse drivers ! yeah when I am luughing

AUTHOR: Christopher - (U.S.A.)

This is how it began when i started the driver was getting $0.90 cents a delivery earlier in the beging of the year!! That was when gas was under $2.90 a gallon. well they stated this quarterly reviwe and then it went down to $0.75 cents!! Yet the gass price went over $3.00 a gallon!! The first reviw from there only raise the driver reimebersement rate to $0.77 cents thats a whole lot when gas is over $3.07 to depending on the are that we work in of +$3.15 or more for the cheap gas!!!
Well another one or two reviwes passed and this is what it said.
" Delivery Driver Reimbursement Rate Quarterly Update July 11, 2006
Pizza Hut is committed to fairly and adequatly reimbursing Delivery Drivers for expenses related to the operation and maintence of their vehicles while driving for the Company.

The Company in partnership with our third party vender, has reviewed gas prices across all company regions and completed the quarterly analysis to determine the Delivery Driver Reimbursment Rate.
Our Region delivery driver reimbursement rate is _________ , effective July 11, 2006.
Pizza Hut monitors the retail price of regular unleaded gasoline in each Company Region on a quarterly basis or more frequently , at its discretion, to determine if adjustments to the Reimburement Rate are appropriate. Please remember that gas is only one component of the calculation for determining reimbursement and only accounts for a percentage of the total cost of operating a vehicle.
The next scheduled Delivery Driver Reimbursement Rate Quaterly Update is October 10, 2006.
Area Coaches will provide RGMs with the Region Reimbursement rate on or before July 11, 2006. RGMs should print and post this communicationin ther restaurant.
Thans for your hard hard work in delivering hot, fresh Pizza Hut products to our customers every day- thats's Customer Mania!

______________
RGM Signature

______________
Date

Delivery Driver Reimbursement Quarterly Up-date 7/11/2006 "



Well here's what i ask How fair is $0.77 cents when theres a $1.25 delivery charge!!! Well they started at $0.90 cents in the begining of the year 2006 they then dropped it right to $0.75cents and then raised it $0.02cents to make this rate $0.77cents!! Wow I was making $0.90 cents when gas was under $3.00 a agallon now we are making $0.77 cents well before the July 11, 2006. The summers here and even before summer began the gas prices where over $3.00 a gallon. Talk about fairly and adequately reimbursing Devilery Drivers for expenses related to the operation and maintenance of there vehicles while driving for the Company!!!!

Thats funny gas $3.00+ a gallon, brakes over $200.00, insurance through thr roof, tires if lucky under $200.00, oil changes from $15.00 to $25.00, and the countless overheating and even the car break down, or a flat tire on a delivery!!! The fact that some of you guys out there actually get a free oil change well I guess our REGION should Take THAT much consideration in to THINKING of the DRIVERS and GIVE FREE OIL CHANGES OR COUPONS TO US AS DRIVERS !!!!!! IF you work full time you can go 3,000 miles in a month that deserve a free oil change because we get the food to there customers yet they only give us $0.77 cents and they keep the rest of the $1.25 thats what $0.47 cent for them!!!!!

They say they Company in partnership with our third party vender, has reviewed gas prices across all company regiongs and completed the quaterly analysis to determine the Delivery Driver Reimburesmnet Rate!!! Well WE as DRIVERS WANT TO SEE THIS REVIEW!!!! WE THINK SINCE THEY DIDN'T RAISE THE RATE ON JULY 11,2006 IN OUR AREA WE SHOULD BE ABLE AS DRIVERS FOR THEM TO SHOW US THE QUATERLY ANALYSIS ON THE GAS PRICES FROM ARRONUD THE NATION!!! SINCE I HERE FROM OTHER'S HERE ON THE REBUTTLE THA THEY GET $1.00 TO A $1.15 A DEVILERY FROM PIZZA HUT I BET THAT YOUR GAS PRICES ARE ABOUT THE SAME AS OURS IN PA. !!!! NOW THAT A RIP OFF I SAY FOR SURE WE GET $0.77 AND OTHERS GET $1.00 TO $1.15 A DELIVERY WE ALL SHOULD GET THE SAME WE ALL WORK FOR THE ONE AND ONLY PIZZA HUT !!!

AS THEY PUT IT WE ARE THEIR TEAM AND WE ARE THE ONLY FACES OUR CUSTOMER SEE'S THATS CAUSE THEY DEPENDS ON THE DRIVER TO FIALLY MAKE THE APPERANCE TO OUR CUSTOMERS!!! WE ARE PIZZA HUT REPRENSTIVE TO HAPPY CUSTOMERS AND WE KEEP THEM COMING BACK BECAUSE THE KNOW THEIR PIZZA DELIVERY DRIVER WILL BRING THER FOOD TO THEM IN THE CONVIENCE OF THE OWN HOME, COMPANY, OR THERE OWN SPECIAL PARTY OR EVENT!!! PIZZA HUT COUNTS ON US AS DRIVER ALOT AND THEY NEED TO REALIZE THAT WITH OUT US THE DRIVERS THEY WOULD NOT HAVE THE CUSTOMER RECIEVING THEIR PIZZA AT HOME WITH OUT COMING TO THE PIZZA HUT LOCATIONS SINCE THEY KNOW THAT THEY SHOULD TAKE BETTER CARE OF THERE DRIVER EVERY WHERE JUST NOT IN SOME PLACES!!!!!!!! WE ARE THERE REPRESENTITIVE TO THEIR LOYAL CUSTOMER'S!!!!

THAN AGAIN THEY THANK US BY GIVING US $0.77 CENTS AND OTHER IN THE COMPANY $1.00 TO $1.15 PER DEVIVERY WE ALL WORK HARD FOR PIZZA HUT WE SHOULD DESERVE THE SAME REIBURSMENT RATE!!! THE HOURLY RATE SHOULD BE DIFFERENT BECAUSE WAE ALL STARED AT DIFFERENT TIME'S AND MINAMAL RATE IS DIFFERENT IN EACH STATE!!!! SO I CAN SEE WHY SOME DRIVER'S ARE AT $5.15 AND HOUR AND OTHERS ARE AT $6.00 OR MORE AN HOUR!!! THAT MAKES SENCE BUT WHAT DOESN'T IS WE ALL USE OUR OWN CAR AND THEY NEED REPAIRS OFFTEN!!!!

THEN THEY SAY" Thanks for your hard work delivering hot, fresh Pizza Hut products to our customers every day-that's Customer Mania!" WE SAY WHAT ABOUT DRIVER REIMBURSEMENT OR DRIVER MANIA!!! I THINK THEY NEED TO REALLY BEGIN TO RECOGNIZE US AS DRIVER'S!!!!!
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#45 UPDATE Employee

Driver to Manager & Driver & All

AUTHOR: Russ - (U.S.A.)

To Manager-thanks for the info. Like I said, I'll be getting an oil change in about 100 hours, so now I know how NPC (the franchisor here in MS) can do that.

Sorry to hear all the "horror" stories, but where I work the people, the management, and yes, most of the customers are fabulous. In any public-oriented job, there are some ding-a-lings, and no company is perfect, but griping about it is like sitting in a rocking chair... gives you something to do but doesn't get you anywhere.

Hey, after I graduate college, ya'll can come to MS next year and take my place, or maybe move to ND..seems like they have a pretty good manager in Mandan!
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#46 Consumer Comment

Hmmm

AUTHOR: Honest Sam - (U.S.A.)

I think you'll find that most if not all places where your employer charges for your services you don't get paid all of it.

That being said the delivery charge is lame. It's to offset the food costs so they don't rise? Yah, that makes sense. You're still paying for it anyways! Just raise the food prices and be done with it.
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#47 UPDATE Employee

Manager to Driver

AUTHOR: Catlin - (U.S.A.)

As a store manager, I think I can tell you where that extra money goes. My drivers make .90 commission here, and the rest (.35) goes to driver incentives. We have an accident free hours program for free oil changes, tires, paid weekend off, etc. That we do for our drivers whenever they hit a milestone (250,500,1000+). We also charge that extra for our labor costs. The production dollar that is lost when drivers are not in store is made up by the extra charge. A RR has easier time hitting labor than a RBD or a DelCo. There are reasons for everything that is done in this company. You should learn how to live with it, or get a job somewhere else.
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#48 UPDATE Employee

Manager to Driver

AUTHOR: Catlin - (U.S.A.)

As a store manager, I think I can tell you where that extra money goes. My drivers make .90 commission here, and the rest (.35) goes to driver incentives. We have an accident free hours program for free oil changes, tires, paid weekend off, etc. That we do for our drivers whenever they hit a milestone (250,500,1000+). We also charge that extra for our labor costs. The production dollar that is lost when drivers are not in store is made up by the extra charge. A RR has easier time hitting labor than a RBD or a DelCo. There are reasons for everything that is done in this company. You should learn how to live with it, or get a job somewhere else.
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#49 UPDATE Employee

Driver to Driver

AUTHOR: Russ - (U.S.A.)

No one holds a gun to our head and tells us we have to work for PH. Like the above poster wrote-you knew what the split was when you took the job.

Organize a boycott--grow up!

Where I work, we make $1.15/ticket. This amount has fluctuated from $1.00 to $1.15, depending on gas prices. NPC (the franchisor here in MS) also pays us a fair hourly, and there are rewards for AFH worked. I got a hat and pin so far, and in another 6 weeks will get an oil change courtesy of NPC.

On a bad night, I'll make about $80 combined, on a good night, it's well over $100.

So maybe you just work for a lousy franchisor, or maybe you just have a lousy attitude. Either way, if you're not happy--quit. This is the USA, and we all have choices.
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#50 Consumer Comment

I agree with you to a point.

AUTHOR: Robert - (U.S.A.)

Did you get the entire $1.25 at one point? No. Did you know the split when you agreed to do the job? Yes. Pretty simple really.

You may want to ask the Corporate office why the store gets it, and not the driver. It seems to me if the company is not paying for vehicle expenses, the store should forgo any compensation. Giving you the $1.25 plus tips would work for you, and it would cost the store nothing.

You may find out the store gets a piece of it because they are ultimately responsible if you get in a crash. Lawsuits cost money, and the 48 cents may go to a leagal fund. Remember Dominoes and the lawsuits against them? No more FREE pizzas.
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