• Report: #35376

Complaint Review: Pizza Hut

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  • Submitted: Sat, November 16, 2002
  • Updated: Sun, September 26, 2010

  • Reported By:Ft. Worth TX
Pizza Hut
6500 Denton Highway, Suite A1 Watauga, Texas U.S.A.

Pizza Hut rip-off apathetic attitude towards customer satisfaction false advertising rude over-aged drivers argumentative manager Watauga Texas

*Consumer Comment: ANOTHER SPOILED YUPPIE BRAT WITH A BIG PROBLEM

*UPDATE Employee: Me no is smart.

*Consumer Comment: Sorry for the rudeness in my responses.

*Consumer Comment: It was only in response to her comment nothing more.

*Consumer Suggestion: Comment to report & rebuttal

*Consumer Suggestion: False Advertising and Bad Customer Service

*Consumer Comment: This is too sad. Age discrimination!

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I ordered a pizza from Pizza Hut's online service, and was promised my pizza by a specified time. A clock was displayed for me by the Pizza Hut website so I would know what tine my pizza would be delivered by. The delivery was promised to be within 30 minutes, and if more than 5 miutes late, a coupon for a free pizza would be given. My pizza had been late on a previous occassion so I knew the drill. I watched the clock and 8 minutes after the promised time the delivery man, Bill, showed up at my door. He said "That will be $11.63"; Not "Sorry I'm late, or That will be $11.63 and oh, here's a coupon for a free pizza for next time."

Before giving him my check written out for $14 (a tip was included)I asked about my coupon and he proceeded to tell me he was not late. I told him that I ordered my pizza at 12:25 (If you look at my Pizza Hut account now, that is what their website says). The clock Pizza Hut had going for me said my pizza would arrive by 1:05 (so I assumed that was 30 minutes from order placement, but maybe it was 30 minutes past plus the 5 minutes if they were late). Either way, Bill arrived at my door at 1:13; He was 8 minutes late. He argued with me saying his paper showed he had until 1:12 (OK, I know these pizza guys aren't too smart, but I would think they would know 1:13 is AFTER 1:12).

He refused to give me the coupon, so I sent my pizza away. NO WAY am I giving a company with that kind of customer service any of my hard-earned money. I called the manager and she was unsympathetic. She said she could re-send another pizza with the free coupon, but it would be the same driver, and another 45 minutes (How did that benefit me at all after what they pulled?) She got angry with me and started yelling when I said that would not cut it. Since I should have had the coupon the first time, I suggested sending me a pizza and giving it to me free THIS time, but she didn't like that idea.

I wrote a letter to corporate, and this is great! This shows just how much they care. They sent me a coupon for $5. Excuse me, you complete morons, but you STILL owe me at least $15. They have no clue how to keep their customers happy, or they just don't care. Either way, I will never give them another cent and hope that others will see fit to do the same. Too bad, I liked their pizza, but they don't deserve to be making a profit with attitudes like that. I intend to send them back that $5 coupon to show them what I think about it and them.

Amy
Ft. Worth, Texas

This report was posted on Ripoff Report on 11/16/2002 01:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pizza-Hut/Watauga-Texas-76148/Pizza-Hut-rip-off-apathetic-attitude-towards-customer-satisfaction-false-advertising-rude-35376. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 7Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

ANOTHER SPOILED YUPPIE BRAT WITH A BIG PROBLEM

AUTHOR: Joe - (U.S.A.)

GUESS WHAT, THE WORLD IS NOT GOING TO STOP AND NOBODY IS GOING TO KISS YOUR YUPPIE A** NO MATTER IF YOU DO HOLD YOUR BREATH UNTIL YOU TURN BLUE AND YOU SNOTTY SPOILED BRAT FITS ARE NOT GOING TO IMPRESS ANYONE EITHER.

THE WORLD IS NOT GOING TO REMAKE ITSELF ACCORDING TO YOUR SPECIFICATIONS AND YOU ARE NOT THE REIGNING QUEEN B**** OF THE UNIVERSE.

PEOPLE MAKE LEGITIMATE MISTAKES.

IF THE PIZZA WAS HOT WHEN YOU GOT IT, IT SHOULD HAVE BEEN ENOUGH.

I THINK YOU PULLED  THE TYPICAL YUPPIE STUNT OF WANTING TO GET SOMETHING FOR NOTHING AND PULLED YOUR SNIT FIT WHEN YOU DIDN'T.

THE AGE OF THE DRIVER HAD NOTHING TO DO WITH ANYTHING.

I WOULD LIKE TO SEE YOU TAKE YOUR SPOILED LITTLE YUPPIE SELF AND SEE HOW LONG YOU WOULD LAST AS A PIZZA DELIVERY PERSON IN FORT WORT.H. NOT VERY LONG

AND I DON'T THINK THAT YOUR MEASLY $5 COUPON OR THE PATHETIC AMOUNT OF BUSINESS THAT YOU CLAIM TO DO IS GOING TO SERIOUSLY IMPACT CORPORATE AMERICA.,

I WOULD REFUSE TO DELIVER TO YOU AND I WOULD MAKE SURE NO ONE ELSE WITH A DELIVERY SERVICE WOULD DELIVER TO YOU EITHER.

THEN YOU WOULD BE FORCED TO COME OUT OF YOUR YUPPIE PLANTATION AND SEE HOW THINGS ARE IN THE REAL WORLD WITH REAL PEOPLE FOR A CHANGE.

YUPPIES ARE THE CURSE THAT GOD HAS PUT ON OUR COUNTRY!
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#2 UPDATE Employee

Me no is smart.

AUTHOR: John - (U.S.A.)

Give me a break, I've been a Pizza Hut driver for over three years. Sure, the qualifications for the job are minimal and no one's gonna respect you for working in food service anyway, but even I have to take offense when someone stereotypes me and my co-workers. I'm an english major and quite a few of the guys my age are working their way through college as well. Tch, if earning minimum wage plus $10 an hour in tips on a slow day for just driving and minimal customer interaction is a job for slow guys, I don't want to be smart. Besides, just because your clock says it was 1:13 doesn't mean that Bill's did.

How dissatisfied can you be, you get a $5 voucher for not even buying a pizza! That's free money, we're paying you to be our customer. And for your information, the 30 minute rule was discarded forever ago, no one honors that anymore because it does encourage speeding. The way online ordering works is that the customer places an order through the net and an operator relays it to our store, it is NOT an instantaneous process. Plus it is corporate policy to state APPROXIMATE delivery time, there is absolutely no guarentee that it will arrive at the given time.

In closing, please remember to tip your driver, he knows where you live.
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#3 Consumer Comment

Sorry for the rudeness in my responses.

AUTHOR: sara - ()

I would like to appologize for making the comment, what's yours? (twice). I was just upset that Amy was implying that all pizza delivery people are stupid. Yes, I used to work for Pizza Hut, big deal. I won't be singing the praises of working there anytime soon. It's not the greatest place to work, but I made the best out of the situation. I worked nights delivering pizzas and my husband worked during the day (at apparently a much more respected job), to save on the cost of babysitting fees, I was paying 6.50 an hour for my babysitters previously. I realize that's more than the growing rate even years later, but my children are the most important thing to me and if I had more money at the time, I would have paid even more. People taking care of your children deserve the best you can afford. I made a pretty good living delivering pizzas, (which suprised me) much more than my fellow drivers, because I worked hard to make everyone happy. I also took a lot of s***, from lazy managers (Ok, there was one that wasn't lazy). I stayed until I saved enough money to make some sound investments, and got the hell out of there. I only posted my IQ to dispute that one remark, that pizza guys aren't too smart (or maybe I didn't even manage that as I'm a gal), and don't want anyone to think that you are stupid if yours is lower, or superior if it's higher. I was upset and shouldn't have been so rude asking what yours is, as it's none of my business, or anybody else's for that matter. In fact, it doesn't even really matter much in daily life. I hope that since this pizza situation is causing you so much grief and time, that Pizza Hut just gives you the free pizza, hey, why not 2 free pizzas! I would suggest calling them directly as they are more likely to offer you free pizza when you call them, just to get you off of the phone, the number is 1-800-948-8488. It would most likely help if you told them about your ripoff report, and mentioned that if it was handled in a manner favorable to you, that you would post the outcome on your report. Good luck!
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#4 Consumer Comment

It was only in response to her comment nothing more.

AUTHOR: sara - ()

The only reason that I stated my IQ is to dispute her comment on how pizza guys aren't that smart. What's yours?
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#5 Consumer Suggestion

Comment to report & rebuttal

AUTHOR: April - ()

I was pitting the author of this report, until he used discrimination tactics. That was wrong. I take it that you ar young (20's to 30's) to make such a rude comment. It was not needed, certainly not to help your case. If the person was of an different, younger age, would that have made a difference to how you handled the situation? I completely understand why you were upset and I'm on your side, but you should really apologize for that comment.

As the the rebuttal by Sara. No one cares what your IQ is, judging by your comments, I find it hard to believe it was that high, which really isn't a score to make someone else feel stupid. 25% of people avaerage a 150 IQ, I'm sure your little test told you that too. Now, I really pitty you. You worked for Pizza Hut.

My family used to be good customers of Pizza hut. We found ordering Pizza great when we were on the run, which with children, is quite frequent. Wes topped ordeing from Pizza Hut for many reasons; they never delivered when we were told, our orders were always (And I do mean ALWAYS) wrong, and the disrespect is absurd. We would call the same number we ordered from and ask for the manager, a kid would get on the phone and tell us sorry but we're busy. I can send another pizza, it will take another 45 minutes to an hour. Of course, if you ordered a pizza, you don't want to have to wait even longer for them to get it right. So, they tell you they won't do anything else. You call or e-mail the corportate office, they ONLY send a $5 off coupon, big deal!!!

In fact, let me tell you of a specific incident with Pizza Hut. A few years ago, when Playstation 1 was big, Pizza Hut did a promo with "You order a pizza, you get a demo disk." Well, the woman came out, my husband asked for the demo, she said, "I dropped it somewhere. You'll have to look for it because I don't have time." We did look, it wasn't anywhere to be found. We called the manager, to find out that they had run out of demo's. So how did she drop it? We never got the demo, never got a coupon, nothing.

I would agree with your statement that Pizza Hut has gone down the tubes. In fact, they are not doing as well as other pizza delivery companies. Why? It's obvious, the product has gotten worse, they charge delivery charges when and for how much the feel like, their rude and disrespectful. No one cares or needs that. I'd give them 2, maybe 3 years before they haven't enough customers to keep them in business. Maybe they should start to think about customer satisfaction a little more.
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#6 Consumer Suggestion

False Advertising and Bad Customer Service

AUTHOR: Amy - ()

I only put "over-aged" in there to imply that he should have known better at his age than to behave in an unprofessional manner.

Most Pizza Hut drivers are typically on the younger side. I don't care who is delivering my pizza as long as they are professional about it. As far as not giving them my money for the pizza on that day, I hate to think just how much money I have given them over the years. I am sure I must have ordered pizzas every week or two between here and work.

An even sadder fact is that I have always swayed my co-workers over to Pizza Hut whenever possible. The fact is, once I see that kind of customer service, I'm NOT giving them my money anymore. How stupid would it be for me to give them my money when they just told me they are not keeping their word by giving me a free pizza as promised on their website? This is called deceptive/false advertising and it is illegal. Now, if you yourself had ever tried to order a pizza online, you would see that it is promised as free if over 30 minutes late. You actually have to ORDER it to see this. I have ordered numerous pizzas online from Pizza Hut in the past and am quite familiar with it. You obviously are not.

My complaint with Pizza Hut is geared towards their FALSE ADVERTISING and their BAD CUSTOMER SERVICE.
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#7 Consumer Comment

This is too sad. Age discrimination!

AUTHOR: sara - ()

Age discrimination shows up again. You want a free pizza for what? I thought they ended the free pizza for taking more than 30 minutes years ago, because of legal issues. ( It encourages speeding, increasing the likelyhood of accidents.) I feel a runon sentence coming on...If the promotion even exists anymore, as I didn't see it mentioned on the website, yes, I looked up the zipcode for your local pizza hut and checked out the online ordering, you would actually have to pay for a pizza to get the free coupon. You didn't pay for a pizza, but you want a free one anyway. However, if you paid for a pizza, and you didn't like it, I'm sure that you would have gotten a free one when you complained to corporate. You see, I USED to work for Pizza Hut, as a delivery driver, and have placed many orders for free pizzas for customers that complained to corporate. Some customers even got pizza free THREE times in a row for obvious lies, but they got it anyway. I have a hard time believing that you didn't give the driver an attitude when you state that they are over-aged and not too smart. What does their age have to do with it? Maybe they are smart how do you know that they aren't? I already stated that I used to deliver and my IQ is a healthy 151 according to the mensa website IQ test. Maybe you should take the test and see how you fare! Maybe you shouldn't, since you seem to have taken up a lot of your time for a pizza being late 8 minutes, and god only knows how you would be reacting if your IQ wasn't as great as you hoped. I really hope that you get a life, and if you want to have free pizza that bad, maybe you should work at a pizzeria. I know I'm coming on pretty harsh, but it's not like you actually paid for a pizza and it wasn't to your satisfaction. Plus the fact that you think that old people shouldn't be able to make some extra money, at least he has a job! I think Pizza Hut's product quality has gone down in the last few years, but that's just me.
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