I've had more than one problem with this location (including when it was located at 494 Bloor St. West) It is currently located at the north-west corner of Bathurst and Bloor in Toronto.
While the prior incident only involved being called various vulgarities, including a little sh*t (I was a minor at the time), this one certainly takes the cake.
My mother threw a fit when I told her about the previous incident, and she marched up to the store (when it was located at 494 Bloor)
A few years ago, I went in to get a pizza, and I specifically requested that it have no sauce (as I really don't like their sauce), and when I came back to get the pizza, it had sauce on it!!! They said that they'd re-make it, and told me to come back in 20 minutes. I also called customer service to complain, and I specifically asked them not to send the complaint over for 20 minutes, and they did it anyway. When I returned to the store, they confronted me for making the complaint, and threw money at me, and told me to get out or they'd call the police.
I have never been treated so badly in my life, and I urge people to avoid this store, and go to the one at 328 Bloor Street West, where its run a million times better, and I've never had to file a complaint about it.
I called customer service about this, except give me my pizza for free, and to go pick it up at 328 Bloor St. West, and they told me that there was nothing else they could do about it.
I eventually called daily to complain, and I was given a measly $10.00 credit.
I urge people to call customer service and tell them about this report.