• Report: #1028147

Complaint Review: Planet Beach 8366 Westheimer

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  • Submitted: Wed, March 13, 2013
  • Updated: Wed, March 13, 2013

  • Reported By: Fighting Back Against Bad Companies — Houston Texas United States of America
Planet Beach 8366 Westheimer
8366 Westhiemer Houston, Texas United States of America

Planet Beach 8366 Westheimer Planet Beach Contempo Spa Deceptive Practices, False Advertising, Bad Products Houston, Texas

*Author of original report: Update on Planet Beach 8366 Westheimer

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Planet Beach Contempo Spa on 8366 Westheimer in Houston Tx doesn't tell you in the groupon deal that you will be REQUIRED to purchase facial product (that is truly only trial size) for $25 in order to have the facial that was already paid for. That facial product also caused a bad reaction on my skin.

The next day I called and spoke with Chris the Manager and she said that nothing that she will do and there is no one above her and that she won't take back facial product that has been opened even though her employee was the one who opened the product for me.

I have filed a complaint with the Better Business Bureau and the Office of the Attorney General of Texas for Consumer Protection. Groupon refunded the Groupon deal cost, but Chris will do nothing for the over priced facial product that caused a bad reaction.

Shame on Planet Beach at 8366 Westhiemer. Deception at its finest! It would have been one thing to include the price in the deal or at the very least mention it in the ad and I would have understood.At the very least when a customer has a bad reaction to your product at least try to accomodate without being rude and inconsiderate with an I don't care attitude.

Chris is a true piece of work!

This report was posted on Ripoff Report on 03/13/2013 01:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Planet-Beach-8366-Westheimer/Houston-Texas-77063/Planet-Beach-8366-Westheimer-Planet-Beach-Contempo-Spa-Deceptive-Practices-False-Advertis-1028147. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Update on Planet Beach 8366 Westheimer

AUTHOR: Keisha - ()

Unfortunately, this website will not let me remove a posting so I am updating it. I just spoke with area rep, Ted, for Planet Beach. He informed me that Chris is not the owner of the franchise and that the franchise owner would give a full refund.

He also apologized for Chris's behavior and attitude as I should have been given his contact information which I was not.  It took me sending a message to the Planet Beach FB fanpage administrator to get to him as Chris refused to give me his contact info. This has been resolved amicably by finally being able to reach the owner and I thank Ted for his immediate response.

If you have a problem with Planet Beach, please ask for the Area Rep and also please contact their corporate office.
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