- Report: #1080437
Report - Rebuttal - Arbitrate
Complaint Review: Planet Fitness, Canton, MIchigan
Planet Fitness, Canton, MIchigan6463 N Canton Center Rd Canton, Michigan USA
Planet Fitness, Canton, MIchigan PLANET FITNESS CANTON WILL: “SIC COPS ON MEMBERS” Canton Michigan
*General Comment: Ask to leave
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Planet Fitness of Canton sent the cops after me because of a credit card snafu, where Planet Fitness screwed up and said I owed $20.00, and from what everybody knows, the monthly bill is only $10.00.
In the morning of June 18, 2013, I came into the facility, provided my identity code, and like always, stowed my gym bag in the locker room and went back to work out after having driven a couple miles to do so. One of your clerks said I had to leave the facility because I owed $20.00, even though the Membership Dues are $10.00. I told her I felt it was probably just a “credit card snafu”, that if she would call Corporate, I am sure we could work it out. She requested I leave and I said no, let’s just work it out.
Instead of working it out, some minutes later she approached me again and said I would have to leave. I again reiterated that it is probably nothing more than a credit card matter and that I have been paying regularly since day one. She asked me to leave and I said no because I just wanted to finish my work out. I again told her to get a hold of corporate so we could work it out.
I don’t know if she called Corporate, but SHE CALLED THE CANTON POLICE DEPARTMENT ON ME. Although the police officer acknowledged that it was just a civil matter, at the Officer’s request, I did grab my gym back to exit. Upon leaving, I gave the clerk a different phone number to contact me so that it could be worked out.
I went home, showered and changed instead of doing so at the facility, and then dropped back at Planet Fitness on my way to work. It was at that time that I advised Clerk that I had been paying regularly and showed her my last two credit card statements for April and May in which payments were made at about the 18th of the month.
Upon arriving at work, I checked with my credit card company and was advised because it had been subjected to breach of security, it was only good for an additional year and was still being utilized by Plant Fitness. Apparently when the year expired, the last credit card payment was rejected because of this “snafu”. The clerk had told me that the amount due was $20.00, even though it is a monthly fee of $10.00. I immediately reinstated my membership through another credit card, and therefore, resolved what I thought was from the very beginning a “credit card snafu”.
Subsequent to arriving at work, I received a call in which Planet Fitness Canton voided my credit card payment. A woman from Planet Fitness claimed that they had to call the police, which I believe to be totally untrue, extremely overreacting by the company, inappropriate, and rather laughable that you would “sic cops on members” because of a minor credit card dispute. It was embarrassing because friends and neighbors were in attendance at the time all of this occurred.
Instead of working this matter out with a long term member, Planet Fitness chose to disregard good customer relations and “sic the cops on a member!”
This report was posted on Ripoff Report on 08/30/2013 08:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/Planet-Fitness-Canton-MIchigan/Canton-Michigan-48188/Planet-Fitness-Canton-MIchigan-PLANET-FITNESS-CANTON-WILL-SIC-COPS-ON-MEMBERS-C-1080437. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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